How to Pay Your Water Bill with Jonesborough Water Department

Paying your water bill on time is an important responsibility as a Jonesborough resident. The Jonesborough Water Department makes paying your bill quick and easy through several convenient options. In this article we’ll walk through the different ways you can pay your Jonesborough water bill from online payments to auto-drafting from your bank account.

Online Bill Pay

The easiest way to pay your Jonesborough water bill is online through the Water Department’s website, Online bill pay allows you to securely pay your bill 24/7 without having to mail in a check or visit Town Hall

To pay online, go to the Jonesborough Water Department website and click on “Water Department Bill Pay” at the top of the page. This will direct you to the online payment portal.

From there, enter your 10-digit account number and the amount due. You can pay using a credit card, debit card or e-check. Visa, MasterCard, American Express and Discover cards are accepted.

Online payments are processed immediately, so you don’t have to worry about your payment getting lost in the mail. You’ll receive a confirmation email after the transaction is complete.

Paying online saves you time and gives you peace of mind. It’s the fastest way to pay your water bill and avoid late fees.

Pay by Phone

If you prefer to speak to someone directly, you can pay your Jonesborough water bill over the phone by calling Town Hall at 423-753-1040.

When paying by phone, be sure to have your account number and payment information ready. You can pay using a credit card, debit card or electronic check.

Town Hall representatives are available to take payments Monday through Friday from 8am to 4:30pm. Payments made by 2:30pm will be processed the same day.

Paying by phone is convenient if you have questions about your bill and want to speak directly to the Water Department. However, online payments are processed immediately 24/7.

Auto-Draft Your Payments

Forget about paying your bill altogether by enrolling in auto-draft through the Jonesborough Water Department. This allows your water bill payment to automatically be withdrawn from your bank account each month.

To start auto-draft payments, complete the Bank Draft Authorization Form available on the Water Department’s website. You’ll need to provide a voided check or deposit slip.

Mail or deliver the completed form and voided check/deposit slip to the Water Department at Town Hall. It takes roughly one billing cycle for auto-draft to go into effect.

Once active, your monthly water bill will show “Auto Draft on (Date)” so you know the payment will be automatically withdrawn on the due date.

Auto-draft provides reliable, hassle-free bill payment each month. Just remember to update the Water Department right away if you change bank accounts.

Pay by Mail

You always have the option to pay your Jonesborough water bill by mailing in a check or money order.

Please include your remittance stub or write your 10-digit account number on the check so your payment is properly credited. Make checks payable to “Jonesborough Water Department.”

Mail your payment to:

Jonesborough Water Department
123 Boone Street
Jonesborough, TN 37659

Allow 3-5 business days for mailed payments to be received and processed by the Water Department. Payments must be received by the due date to avoid late fees.

Mailing your payment can be time consuming. For faster processing, consider paying online, by phone or with auto-draft. But it’s still an option if you prefer paying by check.

Pay in Person

For those who prefer in-person service, you can pay your water bill at the Water Department office in Jonesborough Town Hall.

Town Hall is located at 123 Boone Street. Office hours are Monday through Friday, 8am to 4:30pm.

When paying in person, be sure to bring your payment stub or account number. Cash, checks, money orders and credit/debit cards are accepted.

Payments made in person by 2:30pm will be processed the same day. Payments after 2:30pm may not post until the next business day.

Paying in person ensures your payment is received and gives you an opportunity to speak with a representative. But for fastest and most convenient payment processing, consider one of the online options.

Avoid Late Fees

To avoid late fees, your Jonesborough water bill must be paid by the due date printed on your statement. Late fees are $10 if not paid by the due date.

Your bill is considered past due if payment is not received by the due date. This can result in water service being disconnected unless payment is made.

If your service is disconnected, a $40 penalty charge applies. Service will only be restored after full payment is received by 2:30pm that day.

Setting up auto-draft is the best way to ensure your bill gets paid on time every month. Online payments are also processed immediately so there’s no risk of postal delays.

Review your monthly bill closely and make sure payment reaches the Water Department by the due date. This avoids penalties and service disruptions.

Payment Assistance Programs

If you’re having trouble paying your Jonesborough water bill, payment assistance may be available:

• The Hand-Up Program allows customers to donate $1, $2 or $5 when paying their bill to assist others in need. United Way administers these funds.

• Third party assistance may be available from organizations like Good Samaritan Ministries and the Salvation Army if you’re facing financial hardship.

Contact the Jonesborough Water Department to learn about available bill payment assistance programs and how to qualify.

Your Water Bill Payment Options

Paying your water bill is fast and easy with the Jonesborough Water Department. Convenient online payments, phone payments, auto-draft, mail or in person at Town Hall give you flexibility.

Be sure to pay your bill by the due date listed to avoid penalties. And contact the Water Department if you need help with bill payment options or financial assistance programs. Keeping your account in good standing ensures continuous water service.