A Guide to Paying Your MLGW Utility Bill in Memphis

Having reliable electricity natural gas, water and sewer services from Memphis Light Gas and Water (MLGW) is essential for Memphis area residents and businesses. But keeping your MLGW account in good standing requires promptly paying your utility bill each month. MLGW offers various payment options to make it quick and easy to pay your bill on time.

In this guide, we’ll provide an overview of the ways MLGW customers can pay their utility bills online, by phone by mail or in person. We’ll look at tips for avoiding late fees enrollment in budget billing, and setting up recurring payments.

Paying Your MLGW Bill Online

The fastest and most convenient way for most MLGW customers to pay their utility bill is online through the My Account portal. Paying online allows you to:

  • Pay immediately by credit/debit card or electronic check
  • View current and past billing statements
  • Check your account balance
  • Monitor energy and water usage
  • Set up automatic recurring payments

To pay online you’ll first need to register for a My Account profile on the MLGW website. Once signed up you can log in anytime to view your bill details and make a payment. MLGW does not charge any fees for online bill pay. It’s available 24/7, and easy to set up automatic monthly payments if desired.

Paying Your MLGW Bill by Phone

If you prefer to speak with a representative, MLGW customers can pay their utility bill over the phone by calling 901-544-6549. Their customer service team is available to take payments and answer account questions 24 hours a day, 7 days a week.

When paying by phone, have your account number, amount owed, and credit/debit card or bank account information ready. Payments made by 5 PM on a business day will typically be applied to your account the next business day. As with online payments, there are no fees for paying your MLGW bill by phone.

Paying Your MLGW Bill by Mail

MLGW still provides the option for customers to pay their utility bills by mailing in a check or money order. Your monthly MLGW bill comes with a return payment envelope that you can use to mail in your payment. Be sure to include the payment slip from your bill to avoid processing delays.

Payments should be made out to MLGW and mailed to:

P.O. Box 388
Memphis, TN 38145

While there are no fees to pay by mail, it does take 5-7 days for mailed payments to process and post to your account. Paying online or by phone credits your payment much quicker.

Paying Your MLGW Bill In Person

For utility customers who prefer to pay their MLGW bills in person, there are a few options:

  • At MLGW community offices – You can pay by cash, check or credit/debit card at these locations.

  • Authorized payment stations – Places like grocery stores that collect payments.

  • Kiosks located around Memphis – You can pay with cash or credit/debit card at a kiosk.

Use the MLGW payment locator to find in-person payment locations near you. Be aware that some payment stations may charge a small processing fee.

Enroll in Budget Billing

MLGW offers a Budget Billing program that averages out your payments over a 12 month period to provide more consistent bills month-to-month. This can make it easier to budget your utility expenses. To enroll, your account must be in good standing. Learn more about Budget Billing on the MLGW website.

Setting Up Automatic Payments

If you want to put your MLGW bill on autopilot each month, you can enroll in automatic recurring payments. This way, the amount due is automatically deducted from your chosen payment method around the bill due date each month.

Recurring payments can be set up:

  • Online – Log into My Account and enroll in AutoPay.

  • By phone – Call 901-544-6549 and speak to a representative.

  • By mail – Fill out and return the AutoPay form that came with your bill.

AutoPay prevents late fees and service interruptions by ensuring your utility bill is paid on time without the hassle of remembering to pay manually.

Avoid Late Fees with On-Time Payment

MLGW billing due dates are typically around the 10th-15th of each month. Failure to pay your utility bill on time can result in a 5% monthly late fee applied to any overdue balance. If your bill remains unpaid, your service may also be disconnected – requiring a reconnection fee be paid.

You can avoid late fees by:

  • Paying your bill early or on the due date each month
  • Enrolling in AutoPay automatic payments
  • Notifying MLGW immediately if you’ll be late on a payment

Keeping your account current is important, so take advantage of the various payment options MLGW offers to conveniently pay your utility bill online, by phone, mail or in person.

Payment Plan Options with MLGW

For utility customers facing financial hardship who are struggling to pay their MLGW bill each month, payment plan options are available:

  • Payment Arrangements – Setup a monthly payment plan to pay past due balances over time.

  • Gift of Comfort – Provides matching payment assistance for limited-income seniors and disabled customers.

In addition, MLGW partners with MIFA and the Mid-South Area Agency on Aging to provide emergency bill payment assistance through the Plus-1 and Share the Pennies programs.

Contact MLGW customer service to learn more about bill payment assistance programs you may qualify for.

Ways to Reduce Your Monthly MLGW Bill

While prompt payment is important, all MLGW customers can also take steps to lower their monthly utility bills and save money:

  • Conserve energy and water – Simple habits like adjusting your thermostat, taking shorter showers, using ENERGY STAR appliances and more can reduce your utility usage and bills.

  • Home weatherization – Having an energy audit done and sealing air leaks or adding insulation can make your home more efficient.

  • Appliance rebates – MLGW offers rebates on purchasing energy and water efficient appliances.

  • Income-qualified programs – Low-income customers may qualify for home repairs and free energy and water saving upgrades.

Be sure to check out MLGW’s energy and water saving tips and current rebate offers to find ways to lower your monthly utility costs.

Frequently Asked Questions About Paying Your MLGW Bill

Many Memphis area utility customers likely have additional questions about paying their MLGW electric, natural gas, water and sewer bills. Here are answers to some commonly asked questions:

What are the ways I can pay my MLGW bill?

You can pay your MLGW utility bill online, by phone, by mail, in person at an MLGW office or authorized payment location, or at a kiosk around Memphis.

Is there a fee to pay by debit/credit card?

No, MLGW does not charge any convenience fees for online or phone payments made by debit/credit card. But some in-person payment locations may charge a small processing fee.

When is my MLGW bill due each month?

MLGW bills are typically due around the 10th to 15th of each month. Check your monthly statement for the exact due date.

What if I can’t pay my entire bill on time?

Contact MLGW as soon as possible if you expect to have a past due balance to discuss payment plan options and avoid service interruption.

Can I setup automatic monthly payments?

Yes, you can enroll in AutoPay through My Account to have your MLGW bill automatically deducted from your bank account or credit/debit card each month.

Where is the closest payment location near me?

Use the MLGW bill payment locator to find in-person payment stations and kiosks near you.

Promptly paying your MLGW utility bill each month is essential for all Memphis area residents and businesses. Take advantage of the variety of payment options offered by MLGW to pay online, by phone, mail or in person. Contact MLGW customer service if you need payment assistance or have any other questions.

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