How to Pay Your Potomac Edison Bill Online – A Step-by-Step Guide

Potomac Edison provides electricity to over 400,000 customers in Maryland and the Eastern Panhandle of West Virginia. Paying your Potomac Edison bill quickly and easily online helps you avoid late fees and service disruptions. In this comprehensive guide, we’ll walk through the online bill pay options, registration process, and tips for managing your Potomac Edison account online.

Overview of Potomac Edison Online Account Management

Potomac Edison offers several options for customers to take care of billing and account management online through their website and mobile app

  • Pay bills immediately with credit/debit card or electronic check.

  • Enroll in AutoPay to have payments automatically deducted from your bank account

  • View billing history and download past statements.

  • Monitor daily energy usage.

  • Report power outages and check restoration status.

  • Start, stop or transfer electric service.

To access these features, you must first register for an online account on the Potomac Edison website. Here’s how the registration process works:

Step 1: Register for a Potomac Edison Online Account

  1. Go to and click “My Account” then “Register” in the top right corner.

  2. Enter your account number and zip code associated with your Potomac Edison service.

  3. Fill in your contact information such as name, email address, and phone number.

  4. Create a username and password. Make sure to record these credentials in a secure place.

  5. Accept the terms and conditions.

  6. Click “Register” to complete the process.

You will receive a verification code by email that you must enter on the website to finalize registration. Once your account is activated, you can start managing your Potomac Edison bill online.

Step 2: Pay Your Potomac Edison Bill Online

  1. Log into your newly created online account at

  2. On the top menu, select “Billing & Payments” then click “Pay My Bill”.

  3. Choose whether to make a one-time payment or set up recurring AutoPay.

  4. Enter your payment details including:

    • Payment amount

    • Payment method – credit/debit card or bank account

    • Payment date

  5. Review the payment summary then click “Continue” to process the payment.

You’ll receive a confirmation email with your payment details. The amount will be reflected in your account balance shortly.

Other Bill Management Features for Potomac Edison Customers

In addition to paying your bill online, your Potomac Edison account offers many other useful features:

  • View statements – Access up to 24 months of billing history.

  • Monitor usage – Track daily electric consumption to identify savings opportunities.

  • Paperless billing – Opt out of mailed paper bills and access statements electronically.

  • Alert settings – Get email or text notifications for things like payment confirmations, past due notices, and outage updates.

  • Service requests – Initiate requests for new service, transfers, maintenance work, etc.

  • Outage reporting – Quickly notify Potomac Edison if your power goes out.

  • Payment plans – Enroll in budget billing or payment arrangements to make costs more manageable.

Tips for Managing Your Potomac Edison Account Online

Follow these best practices to get the most out of your online account:

  • Log in regularly to stay on top of account management.

  • Provide accurate contact information for proper email and text notifications.

  • Set up AutoPay to avoid late fees caused by forgetting a payment.

  • Review electric use trends monthly to identify savings opportunities.

  • Update your username and password periodically to maintain security.

  • Use paperless billing and autopay to maximize convenience and environmental friendliness.

  • Contact customer support if you have any account issues or questions about online features.

What to Do if You Have Problems Logging Into Your Account

If you forget your username or password, you can reset your credentials right on the Potomac Edison website:

  1. On the login page, click “Forgot username or password?” below the form fields.

  2. Choose whether you need to reset your username or password.

  3. Enter your account number or email on file to verify your identity.

  4. Follow the onscreen instructions to create new login credentials.

  5. You may need to retrieve a new verification code from your email to complete the reset process.

If you continue having login issues, you can call Potomac Edison customer service at 1-800-686-0011 for assistance recovering access to your online account.

Use the Potomac Edison Mobile App for On-the-Go Account Management

In addition to the website, Potomac Edison offers a free mobile app so you can manage payments and account services from your smartphone or tablet.

Key features of the Potomac Edison mobile app include:

  • Pay bills immediately or schedule future payments

  • Securely store payment information for easy one-tap payments

  • View usage charts to monitor electric consumption

  • Report power outages and check restoration progress

  • Access billing history and account balance

  • Receive push notifications for account alerts

  • Submit meter readings to avoid estimated bills

Download the app on iOS or Android for convenient account management on the go.

Contact Potomac Edison Customer Support for Billing Help

The Potomac Edison website and mobile app make managing your electric bills extremely convenient. However, if you need any help with bill payment or account management, Potomac Edison’s customer support team is available to assist you.

Contact Potomac Edison customer support by:

  • Calling 1-800-686-0011

  • Sending a message through your online account

  • Emailing [email protected]

  • Visiting a walk-in office – locations can be found on their website

When you contact them, have your account number ready for faster service. Their team can help with things like:

  • Answering billing or payment questions

  • Resolving login issues

  • Explaining electric usage

  • Setting up payment plans if needed

  • Processing service requests

So don’t hesitate to reach out for assistance maximizing your online account features or addressing any billing needs.

Go Paperless and Automate Payments to Simplify Bill Management

Managing your Potomac Edison account online makes electric bill payment fast, easy, and secure. To maximize convenience and cost savings, be sure to:

  • Go paperless with electronic billing

  • Automate payments through AutoPay or the mobile app

  • Review account details and usage regularly

  • Update your contact info for proper notifications

  • Use the self-service tools and mobile app for on-the-go account management

  • Ask customer support if you need assistance with billing or online features

Following these tips will help you stay on top of your electric bill in just a few clicks each month. So take advantage of Potomac Edison’s online account management to simplify bill payment.

Potomac Edison Bill Pay Md

What to Do if There’s a Power Outage

If you have a power outage, you should immediately report it here. If you see any downed power lines in your area, you should call 911; you can learn more about how to handle downed lines here.

If you’re wondering what other areas are affected by power outages, you can check out the outage map. If you want to find out the outage status of an area, you can do so here, after you log in.

Potomac Edison Account Setup

To set up your Potomac Edison account, you need to register on FirstEnergy’s website.

Follow these steps to set up your new account.

  • Go to this link to start the registration process.
  • Enter your Potomac Edison account number and your 5-digit ZIP code.
  • Verify your service address.
  • Start entering your online information, including your full name, username, email address, password, and pin (or the last four numbers of your Social Security Number).
  • Double-check and verify the information and submit it.
  • You will receive a confirmation email shortly; when you click it, you’ll be redirected to your Potomac Edison online account.

You can log in using your username here.

Bill Assistance: Potomac Edison

How do I pay my Potomac Edison Electric Bill?

You can change your payment method at any time. Online: You can pay your Potomac Edison electric bill online by signing in to your FirstEnergy account. You can pay using a credit/debit card or with a checking/savings account. AutoPay: You can set up AutoPay to make automatic recurring payments each month to avoid paying your energy bill manually.

What payment plans does Potomac Edison offer?

Potomac Edison has several payment plan options for different customers. Here are four payment programs they currently offer. Average Payment Plan: You can use the Average Payment Plan (APP) to level out your payments and pay the same monthly bill throughout the year.

What is the Potomac Edison ebill app?

What is it about? With our secure and convenient mobile application, you can view and pay your Potomac Edison bill, review your electric usage and see your payment history. Take advantage of these features by using the app to register your accounts online and enroll in our eBill program.

Who pays Potomac Edison bills?

Potomac Edison, a FirstEnergy Corp. subsidiary, delivers reliable, affordable electricity across Maryland and West Virginia, focusing on community improvement through its services. Pay: Berkeley County Public Service Water District Common questions, curated and answered by doxo, about paying Potomac Edison bills.

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