A Guide to Paying Your Buckeye, AZ Water Bill Online, by Phone, or In Person

If you’re a resident of Buckeye, Arizona, learning how to pay your city water bill on time each month is important The City of Buckeye provides water and wastewater utility services to around 80,000 residents.

This guide will walk through the different payment options to pay your Buckeye water bill online through the portal by phone by mail or in person.

Overview of Buckeye Water Billing

The City of Buckeye handles water and sewer utility billing and payment processing for residents Here’s some key information

• Bills are issued monthly and due 21 days after billing date.

• Several payment options are available – online, phone, mail or in person.

• Late fees apply if payment is received after the due date.

• Water service can be disconnected for non-payment.

• Account access is available 24/7 through the customer portal.

Continue reading to learn step-by-step how to pay your Buckeye water bill using the various payment methods.

Paying Online Through the Resident Portal

The easiest and most convenient way to pay your Buckeye water bill is through the online resident portal:

1. Go to BuckeyeAZ.gov/paywaterbill

2. Click on “Pay Water Bill” to access the portal

3. Enter your account number and account PIN

4. Select whether you want to pay the full balance or a partial payment

5. Choose a payment method – credit card or electronic check

6. Enter your payment details and billing address

7. Review payment summary and click “Submit Payment”

Paying through the 24/7 resident portal is fast, easy and secure. You can also set up automatic payments in the portal.

Paying Your Water Bill by Phone

In addition to the portal, you can pay your Buckeye water bill over the phone using the automated payment system:

• Call 623-349-6900 to reach the payment line.

• Select option 3 for the automated system.

• Enter your account number and PIN when prompted.

• Follow prompts to make your payment by credit card or check.

• Record your confirmation number at the end.

With the automated phone payment system, you can pay your water bill conveniently by phone anytime.

Paying Your Buckeye Water Bill by Mail

To pay your water bill by mail, simply:

• Write your account number on your check or money order.

• Make the check payable to City of Buckeye.

• Detach payment stub from bill and enclose with payment.

• Mail to the address listed at least 5 business days before due date.

• Keep the second stub for your records.

Allow sufficient time for mailed payments to reach the City before your due date.

Paying Your Water Bill in Person

You have a couple options to pay your Buckeye water bill in person:

City Hall

• Located at 530 E Monroe Ave, Buckeye, AZ 85326

• Monday-Thursday 7am-6pm

Authorized Payment Partner Locations

• ACE Cash Express

• ACME Check Cashing

• Dollar General

• Safeway

• Walmart

Visit BuckeyeAZ.gov/paywaterbill for addresses and hours.

Most in-person locations accept cash, check or credit/debit. Get a receipt for your records.

Payment Processing Timeframes

Allow the following timeframes for Buckeye water bill payments:

• Online payments – Processed instantly.

• Phone payments – Processed instantly.

• Mailed payments – Allow 5 business days.

• In-person – Same day or next business day.

• Weekend/holiday payments – Can take until the next business day.

View Payment History Online

After paying your water bill, you can view your payment history through the resident portal:

1. Click on “View Usage and Payment History”

2. Select date range to view payments

3. Transactions will display payment info and confirmations

4. Click on any transaction to view details

Checking your payment history is useful for verifying payments processed as expected.

Avoid Late Fees and Service Disruption

To avoid late fees and potential water service interruption, make sure to pay your Buckeye water bill by the due date each billing cycle. Here’s what can happen with late payments:

• $15 late fee if payment received after due date

• Disconnect notice fee of $25 if issued disconnect notice

• Water service disconnection if not paid within 5 days of notice

• Additional fees to restore water service after disconnect

Set payment reminders and carefully review bills to avoid overlooked due dates that can lead to late fees or service disruption if unpaid.

Payment Arrangements for Past Due Balances

If you are struggling to pay your Buckeye water bill on time, you may be eligible for payment arrangements on past due balances:

• Payment extensions – Up to 20 extra days to pay

• Payment plans – Up to 3 installments for past due amounts

• Date change – Move due date to better align with paydays

Contact the utility billing department as soon as possible at 623-349-6900 if unable to pay on time.

Water Utility Billing Contact Information

For questions, assistance or more information on paying your Buckeye water bill, contact the utility billing department:

Utility Billing
623-349-6900
[email protected]

Monday-Thursday 7am-6pm
Friday 8am-5pm

Knowing all the ways to pay your Buckeye water bill either online, by phone, by mail or in person ensures you can pay on time each month to avoid penalties. Sign up for the resident portal to access your account and make payments 24/7.