Getting a bill from a medical laboratory like CPL can seem confusing at first. But paying your CPL bill is easy once you understand the process. This comprehensive guide will walk you through each step of paying your CPL Labs invoice online, by phone, or by mail.
We’ll also cover topics like payment plans, financial assistance, billing codes, and avoiding late fees. Read on to learn how to manage and pay your CPL laboratory bill with minimal hassle.
Overview of Paying Your CPL Bill
When your doctor orders lab tests from CPL, you’ll receive a bill for the services once they are complete. You have a few options to pay your CPL invoice:
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Pay online via credit card or eCheck through the CPL patient portal
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Pay by phone through the CPL billing department
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Mail in a payment by paper check
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Set up a recurring payment plan if you can’t pay in full
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Apply for financial assistance if you qualify based on income
Later in this guide, we’ll explore each payment method in more detail. First, let’s look at some key steps to take when you receive your CPL bill.
Understanding Your CPL Labs Bill
When you get your CPL bill in the mail, review it carefully before paying. Here are some tips:
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Locate the statement date, account number, and total due amount.
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Verify that all the tests listed were actually performed.
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Check that your personal details (name, DOB, address) are correct.
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Confirm the billed amount matches what your insurer said you would owe.
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Look for billing codes and descriptions of each test.
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Note the due date before late fees would apply.
Thoroughly reviewing your CPL bill can help identify any discrepancies before payment. Contact CPL billing with questions or concerns about your statement.
Gather Information to Pay Your Bill
Have the following information handy when you’re ready to pay your CPL bill:
- CPL account number
- Statement date and amount due
- Insurance details if applicable
- Credit/debit card or checking account info
Jot down the required details or take a photo of your bill to reference during payment. This ensures a smooth, seamless payment process.
Pay Your CPL Bill Online
The fastest and most convenient way to pay your CPL bill is online through the CPL patient portal. Here’s how it works:
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Go to www.cpllabs.com and click on “Pay Your Bill” in the top menu.
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Select “Pay Now” and enter your CPL account number or statement invoice number.
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Choose the amount to pay and enter your credit card or eCheck details.
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Review the payment info and submit.
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Save or print the confirmation page with your receipt number.
Online payments via credit/debit card or bank account process instantly. You’ll see the payment applied to your CPL account right away.
Pay Your CPL Bill by Phone
To pay your CPL bill over the phone, call 800-411-2762 or 844-395-6040. Have your account and billing details ready. Here’s what to expect:
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Select the billing or payments option when prompted.
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Provide your CPL account number to the representative.
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Verify your balance and discuss payment amount if less than full balance.
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Give your credit card details or set up an eCheck from your bank.
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Get a confirmation number for your records.
Double check that the customer service rep applies the payment to the correct CPL account before hanging up. Phone payments process quickly so your account balance will update fast.
Pay Your CPL Bill by Mail
If you prefer to pay your CPL bill by check, follow these steps:
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Write the check out to “CPL Labs” and include your account number on the check memo line.
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Mail the check in an envelope addressed to:
CPL Labs
PO Box 141669
Austin, TX 78714 -
Allow 7-10 business days for mailed checks to process and post to your CPL account.
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Keep the check carbon copy or bank receipt as proof of payment.
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Call to confirm your mailed check was received if you don’t see it applied after 10 days.
Mailing a paper check is the slowest way to pay your CPL bill but can be useful if needed.
Set Up a CPL Bill Payment Plan
If you can’t pay your CPL balance in full, you may be eligible for a payment plan. This allows you to spread out your balance over several smaller monthly payments. Contact the CPL billing department to discuss payment plan options.
Be ready to provide:
- Account number
- Current balance amount
- Requested monthly payment amount
The CPL billing team will collect your information and enrollment to start the recurring payment plan. Payment plans help avoid late fees and collection actions when you can’t pay all at once.
Apply for CPL Financial Assistance
CPL offers financial assistance discounts for patients who qualify based on household size and income. If paying your lab bill is a financial hardship, see if you meet the requirements:
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Household income at or below 250% of federal poverty level
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Submit an application with income verification
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Approval determines your discount level up to 100%
Start by contacting a CPL billing representative to request a financial assistance application. Submit the completed form with tax documents that confirm your total annual household income.
Understanding CPL Billing Codes
Your CPL lab bill includes billing codes that identify each performed test. These codes are important for insurance claims and understanding what you were tested for.
Some tips on reading CPL billing codes:
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The CPT code identifies the type of test.
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The Description states the name of the specific test.
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The Modifier provides additional detail like which panel.
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The Charges column shows the cost billed to insurance.
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Your financial responsibility displays in the Patient Responsibility column.
Contact CPL with any questions on confusing billing codes on your statement. Their team can clarify the test names and purposes.
Avoid Late Fees on Your CPL Bill
CPL bills include a due date by which payment should be submitted to avoid late fees or interest. Typical CPL payment deadlines are:
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Bills are due within 30 days of the statement date.
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Late fees apply 21 days past the due date.
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Interest starts accruing 30 days past the due date.
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Accounts 90+ days past due may go to collections.
Pay your CPL bill as soon as possible to prevent late penalties. Call right away if you anticipate missing the due date to set up a payment plan.
Get CPL Bill Support by Phone
If you need help understanding your CPL bill, determining what you owe, setting up payments, or any other billing questions, CPL’s support team is available by phone:
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Billing inquiries: 800-411-2762
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Payment arrangements: 844-395-6040
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Hours of operation are Monday to Friday, 8 a.m. to 5 p.m. CT.
Don’t hesitate to call the billing department with any issues related to your CPL statement, insurance claims, or balance payment.
Recap of Paying Your CPL Bill
To summarize, you have various options to pay your CPL lab bill, including:
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Pay conveniently online through the CPL patient portal
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Make a payment over the phone
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Mail a check if you prefer paper payments
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Set up a monthly payment plan if you can’t pay in full
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Seek financial assistance based on income qualifications
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Review billing codes to understand your tests and charges
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Avoid late fees by paying on time or contacting CPL if you’ll miss the due date
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Call CPL’s billing department if you need help with your statement
Paying your medical lab bill doesn’t have to be scary or confusing. Follow this guide for a smooth, seamless CPL billing and payment process. Reach out anytime with questions!
