Windstream provides internet, TV, and phone services to customers across the country. If you prefer paying your Windstream bill in person with cash, check, or money order, you have several convenient options.
Benefits of In-Person Bill Pay
Paying your Windstream bill in person offers these key benefits:
- Avoid fees for online or mailed payments
- Get immediate payment confirmation with receipt
- Speak directly with a customer service agent
- Pay with cash if needed
- Avoid delays of mail payments
Below are the main ways to pay your Windstream bill in person.
Pay at a Windstream Store
The easiest way to pay in person is to visit an authorized Windstream store location. There are over 400 Windstream stores that accept bill payments across the 18 states they serve.
To find a local store:
- Go to Windstream.com/Stores
- Enter your zip code to search nearby locations
- Call ahead to confirm store hours and payment options
When you arrive, let the staff know you need to make an in-person bill payment Have your Windstream account number ready Stores accept cash, checks, debit/credit cards, and money orders for bill payments. You’ll receive a printed receipt confirming payment.
Pay at a Western Union Location
Windstream has partnered with Western Union to offer over 13,000 alternate bill pay locations across the U.S. These locations include grocery stores, pharmacies, convenience stores, check cashing stores, and more.
To pay your Windstream bill at Western Union
- Visit WesternUnion.com and search for nearby locations
- Select “Pay Bills” when you arrive and choose Windstream
- Provide your account number and payment amount
- Pay with cash or pin-based debit card
- Get your payment receipt from the clerk
Payments made by 7 pm local time will credit to your account the same day. A $1.50 convenience fee applies per transaction.
Pay at CheckFreePay Locations
CheckFreePay operates over 22,000 bill payment locations nationwide that accept Windstream payments. These locations include Walmart, Kroger, CVS, Walgreens, 7-Eleven, and other major retailers.
Follow these steps to pay at a CheckFreePay partner
- Find locations at CheckFreePay.com
- Select “Windstream” and input your account details
- Pay with cash, pin-debit card, or money order
- Receive instant printed confirmation receipt
A small convenience fee may apply. Payments process same or next business day.
Pay at MoneyGram Locations
MoneyGram has over 150,000 bill pay locations in the U.S. where you can make Windstream bill payments with cash. This includes CVS, Walmart, Kroger, Albertsons, and other leading retailers.
To pay at MoneyGram:
- Locate agent offices at MoneyGram.com
- Fill out blue ExpressPayment form for Windstream
- Present cash payment and processing fee
- Get your receipt after paying
It provides another trusted option for in-person cash payments.
Pay at a Windstream Authorized Payment Center
In limited areas, Windstream has authorized payment centers that directly accept in-person bill payments. These third-party bill processors provide a convenient way to pay by cash, check, card, or money order.
Contact Windstream customer support to find authorized payment centers near you. Have your account number, name, and address ready to make a payment.
What to Know About In-Person Payments
When paying your Windstream bill in person, keep these tips in mind:
- Call ahead to verify location hours, fees, and payment forms accepted
- Have your Windstream account number ready
- Save receipts as proof of payment until amount is processed
- Pay early to avoid late fees – allow 1 week processing time
- Set payment reminders to avoid missed dues
Paying in person takes just a few minutes and your payment posts quickly. With many options nationwide, you can easily find a convenient spot to pay your Windstream bill with cash or other preferred payment form.
How to Contact Windstream Customer Service
Need help with online orders, billing and payments, tech support, phone service repairs, moving, or upgrading your current plan? Windstream Customer Service will put you in touch with the right department. Check out our hours of operation below and call us at:
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 8:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 7:00 a.m.–8:00 p.m.
Sat 8:30 a.m.–5:00 p.m. (EST)
Mon–Fri 7:00 a.m.–10:00 p.m.
Sat 8:30 a.m.–8:00 p.m. (EST)
Sun 9:00 a.m.–7:00 p.m. (EST)
Mon–Fri 8:00 a.m.–6:00 p.m. Sat Closed
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How do I pay my Windstream Bill?
You can pay by phone by calling Windstream Customer Service at (800) 347-1991. Payment can be completed through our automated phone system at no additional charge. A processing fee may apply if a representative processes the payment for you. Looking for more help?
How do I contact Windstream?
Contact us through email, live chat, or call us. Couldn’t find what you were looking for? How to pay your Windstream bill online.
What is Windstream auto pay?
It is one less thing to worry about (and one less thing to forget). It’s an easy, convenient and secure way to pay your Windstream bill. Auto Pay electronically transfers funds from your checking or credit card account to pay your Windstream bill. No more writing checks, buying stamps, or forgetting your payment.
What fees does Windstream pay?
Regulatory Assessment Surcharge: As a telecommunications company, Windstream must make various payments to local, state, and federal departments and agencies, including, but not limited to, administration fees, inspection and supervision fees, and general public utility commission assessments.