How to Pay Your City of Torrance Utilities Bill Online

Paying your utilities bill is a necessary evil that comes around each month. But thanks to modern technology, you don’t have to waste time writing and mailing checks or driving across town to pay in person. The city of Torrance offers a convenient online bill pay system that lets you pay your water, sewer, trash, and other city utilities quickly and easily from your computer or mobile device.

Overview of City of Torrance Utilities

The city of Torrance provides water, sewer, and trash services to residents and businesses within city limits. The Department of Public Works oversees these key utilities:

• Water – The city sources its water from groundwater wells, imported water, and recycled water. Water is treated at facilities operated by the Metropolitan Water District before being distributed to Torrance customers.

• Sewer – The city operates and maintains nearly 300 miles of sewer pipelines and 15 pump stations to collect wastewater and convey it to treatment plants operated by the LA County Sanitation Districts.

• Refuse & Recycling – Torrance contracts with Waste Management Inc. to provide trash, recycling and green waste collection services.

Other utilities like gas and electricity are provided by Southern California Edison and Southern California Gas. But water, sewer, trash, and recycling bills come directly from the city of Torrance.

How Utility Billing Works in Torrance

Utility bills in Torrance are issued bimonthly, with due dates on the 1st of odd-numbered months (January, March, May, etc.). Bills include charges for water, sewer, trash pickup, and other applicable city utilities.

The city mails paper bills to all customers or posts bills electronically for those who opt for paperless billing. You’re responsible for paying your utility bill by the due date, otherwise late fees apply.

Utility rates in Torrance vary based on factors like the type and size of property and amount of water used The city reviews and adjusts rates periodically to cover the costs of providing services All current rates are published on the city website.

Benefits of Paying Your Utility Bill Online

The city of Torrance offers several ways to pay your utility bill. You can:

• Mail a check or money order
• Pay in person at City Hall
• Pay over the phone
• Set up auto-debit payments from your bank account

But the most convenient method is to pay online through the city’s web portal Here are some key benefits of paying your Torrance utilities bill online

It’s fast and easy – The online payment process takes just a few minutes. Register your account once and then simply log in each billing cycle.

Pay anytime from anywhere – Access the payment portal 24/7 from your computer, tablet, or mobile phone. Pay bills from home or on the go.

Avoid late fees – Online payments post to your account immediately, so you don’t have to worry about mailing delays. Pay by the due date to avoid late charges.

Go paperless – Reduce clutter and help the environment by enrolling in paperless billing. Get bill notifications by email.

Store payment methods – Securely store bank account or credit card info to quickly pay future bills. Update details anytime.

View payment history – See your online payment activity all in one place for easy tracking and reconciliation.

Step-by-Step Guide to Paying Your Bill Online

Follow these simple steps to pay your city of Torrance utility bill online:

1. Visit the payment portal

Go to https://torranceca.myutilitydirect.com/customerportal/home/billpay/ or find the link on the city’s website. For best results, use a desktop or laptop computer rather than a mobile device.

2. Register your account

First-time users need to register their account. Click “Register” and enter your utility account number, address, and other details. Create a username and password.

3. Log in

For subsequent visits, simply log in with your username and password. Click “Pay Bill.”

4. Select payment method

Choose whether to pay by bank account, credit card, or alternate payment method you’ve stored. Enter relevant payment details.

5. Confirm your information

Carefully review your account information, balance due, and payment method before submitting. Click “Continue” to pay your bill.

6. Get payment confirmation

You will receive a confirmation page and email after your transaction is processed. The payment will immediately post to your utility account.

Following these steps, you can pay your bill in just a couple of minutes anytime, anywhere! It’s the fastest and easiest way to take care of this routine chore.

Tips for a Successful Online Payment Experience

Here are some tips for getting the most out of the online bill pay experience:

• Update your stored payment methods – Keep your payment info current so you can quickly process transactions each billing cycle.

• Use autofill for login – Save time by allowing your browser to automatically fill in your login details.

• Sign up for paperless – Declutter and go green by opting out of mailed paper bills and accessing bills digitally.

• Set payment reminders – Mark your calendar or set email alerts so you remember when your bill is due.

• Review payment history – Occasionally check your past payments to confirm accurate billing and avoid unexpected charges.

• Contact support – If you have trouble with online payments, reach out to customer service for troubleshooting help.

Other Ways to Pay Your Torrance Utilities Bill

While paying online is the best option for most customers, the city does offer other payment alternatives:

By mail – Detach the payment stub from your utility bill and mail with a check or money order to the address on the stub. Allow 7-10 days for mail delivery.

In person – Bring your bill to Torrance City Hall during business hours to pay by cash, check, credit/debit card, or money order.

By phone – Call (310) 618-5888 to pay over the phone using your credit card or checking account. Convenience fees apply.

Auto-debit – Enroll in automatic payments where your bill amount is deducted from your bank account each billing cycle. Log in online to manage.

Consider going paperless and setting up automatic payments to fully automate your utility bill management. But if you prefer human interaction, city staff can still assist you by phone or in person.

Access Other Online Services

The MyUtilityDirect online portal offers other convenient self-service features beyond just bill payment:

• View your current and past utility bills and payment history
• Sign up for paperless billing
• Update your contact information
• Receive email or text notifications
• Monitor your water usage
• Request service turn-on/shutoff
• Report emergencies

Register your online account today to access these streamlined services all in one place 24/7. Reduce calls to the city, mail, and trips to City Hall.

Contact the City Utility Billing Department

If you have any questions or issues regarding your Torrance utilities account or online bill pay, please contact the billing department for assistance:

Phone: (310) 618-5888

Email: [email protected]

Address: 3031 Torrance Blvd, Torrance, CA 90503

Customer service staff can explain your utility charges, update your account details, provide online access help, arrange payment plans for past due balances, and more.

Paying your recurring utility bill is easy and stress-free when you use the city of Torrance’s online payment portal. Register your account, choose your preferred payment method, and pay in just minutes each billing cycle. Enjoy the convenience of paying anytime, anywhere while avoiding late fees. Go paperless and set up automatic payments to fully streamline the process. Contact the billing department if you need any help with your city utilities account. Automating and managing your utility payments online saves time and hassle!