How to Pay Your Entrust Energy Bill Online, Over the Phone, or By Mail

Entrust Energy makes paying your electricity bill fast and convenient through multiple options – online, phone, mail, or in person

In this comprehensive guide, we’ll walk through the various ways to pay your Entrust Energy bill, from setting up automatic payments to finding an authorized payment location near you.

Set Up Online Account Access

The easiest way to manage payments with Entrust Energy is to create an online account. You can sign up at entrustenergy.com/myaccount.

With an online account you can:

• Check your current balance
• View billing history
• Make one-time payments
• Set up autopay
• Go paperless
• Update account information

It only takes a couple minutes to create your free online account with your account number. This gives 24/7 access to pay bills and manage your account.

Online Payment Options

Once logged into your Entrust Energy online account, you have a few options for paying your bill conveniently:

• One-time payments – Manually make individual payments by credit/debit card or e-check each month.

• Autopay – Set up automatic recurring payments from your bank account on your due date.

• Text pay – Use text messages to quickly make secure payments whenever needed.

Paying online provides proof of payment and instant processing.

Paying by Phone

If you would rather speak to a representative, you can pay your Entrust Energy bill over the phone by calling:

• 1-855-931-6180 (Residential customers)
• 1-855-293-2468 (Commercial customers)

Phone payments can be made via:

• Debit/credit card
• Electronic check
• Speaking with a customer service agent

Entrust Energy agents are available Monday to Friday 8am – 7pm CT.

Paying by Mail

To pay your electricity bill by physical check, you can mail it to:

Entrust Energy
PO Box 650764
Dallas, TX 75265

Be sure to include your payment stub to correctly apply the payment. Allow 7-10 days for standard mail delivery and processing.

Paying In Person

Entrust Energy allows cash payments at thousands of authorized walk-in payment locations through CheckFreePay.

To find pay in person options near you:

1. Visit entrustenergy.com/payment-locations
2. Enter your zip code
3. Select location and pay cash

Payment Tips & Reminders

Follow these tips and best practices when paying your Entrust Energy bill:

• Pay online for instant processing and proof of payment
• Sign up for autopay to avoid forgotten payments
• Schedule email reminders to pay several days before due date
• Go paperless and provide email for due date notifications
• Notify Entrust immediately if you anticipate a late payment
• Update payment method before next bill to avoid declined payments

Avoid Late Fees

Entrust Energy charges late fees if payment is received after the due date. To avoid late fees:

• Use autopay or pay online to prevent missed payments
• Pay 3-5 days early to allow for processing time
• Mark due dates clearly on your calendar with reminders
• Contact Entrust ASAP if you need an extension
• Keep your contact info updated to receive reminders

Using the online account and autopay will help avoid forgotten payments and penalties.

Understand Your Electricity Bill

When you receive your monthly statement, take a few minutes to review the details:

• Confirm total charges and due date
• Check for new fees or adjustments
• Verify electric usage seems accurate
• Review account balance and payments
• Read any important notices or messages
• Compare usage to previous billing cycles

This helps catch any incorrect charges or abnormal usage on your account early. Within your online account, you can view prior bills and usage history as well.

Payment Assistance Programs

If you are struggling financially, Entrust Energy offers several programs that may help:

• Payment arrangements – Set up a plan for paying past due balance over time
• Low-income assistance – Discounts and grants for qualifying customers
• Budget billing – Pay a fixed amount each month to even out seasonal changes
• Bill credits – One-time credit reduces past due balance

Contact their customer support right away if you anticipate difficulty paying your electricity bill on time. They can explain these assistance options in detail to avoid service interruption.

Convenience of Online Bill Pay

Using the Entrust Energy online account and mobile app makes managing your electricity payments secure, fast, and stress-free. You can check your balance, view usage, make one-time payments, or set up autopay in just minutes anytime day or night.

Simplifying payment management with automatic and paperless options can save you both time and money when paying your monthly bills. Sign up for an account today to make bill payment easy and convenient.