Making Bill Payments Easy with American States Water

Paying your water bill should be simple and straightforward. American States Water Company aims to provide customers with a variety of convenient payment options to fit different needs and preferences. With online, phone, mail, and in-person choices, customers can choose the method that works best for their lifestyles.

Online Bill Pay

For tech-savvy customers who prefer digital solutions, American States Water offers an online customer account portal called MyGSWater Customers can enroll in paperless billing, access payment history, schedule online payments, and manage their accounts online One of the key benefits of online bill pay is the ability to automate payments. Customers can set up automatic monthly payments directly from their checking or savings accounts so payments are made on time without having to remember.

Online bill pay is available 24/7 for convenience. Payments can be made using checking/savings accounts debit cards, and major credit cards. For added security the payment portal uses encryption technology to protect sensitive financial information. Customers receive instant email confirmation when online payments are made.

Phone Bill Pay

For customers who prefer to speak to a live representative, American States Water offers bill pay by phone Customers can call the automated payment line anytime day or night As long as you have your account number, phone number, and payment information ready, making a payment takes just a few minutes.

Checking and savings accounts, debit cards, and major credit cards can all be used to make phone payments. The automated system is available 24/7 for convenience. Customers receive instant email confirmation when phone payments are processed.

Mail Bill Pay

Customers can also pay their water bills through the mail. Just make the check out to American States Water Company and send it back in the envelope that came with your monthly bill. Give the payment three to five business days to get to the payment processing center.

To avoid late fees, make sure your check is mailed a few days before the due date listed on your bill. This allows enough time for mail delivery. Mailed payments receive email confirmation once the payment is processed.

In-Person Bill Pay

For cash payments, customers can visit authorized payment locations in their communities. Retailers participating in the EZ-Pay system allow customers to pay water bills in person with cash. Customers will receive an EZ-Payslip to bring to the retailer to complete the transaction. A small service fee applies to in-person cash payments.

In-person bill pay gives customers the flexibility to pay with cash while avoiding lines at the water company office. Payments made after 5pm will be posted the next business day. Email confirmation is provided once in-person payments are processed.

Payment Options for Every Customer

American States Water Company aims to provide payment options to fit every customer’s needs and preferences. Whether you prefer the convenience of automated payments, speaking to customer service, mailing checks, or paying with cash in-person, there is a solution for you.

If you have not enrolled in online bill pay through MyGSWater, I highly recommend it as the easiest and most convenient way to pay your water bill. Setup is quick and easy. But if you prefer another method, rest assured American States Water has thought of you too.

By offering diverse payment choices, American States Water can provide exceptional customer service and ensure on-time, accurate billing. Providing great service and building strong customer relationships are top priorities.

Avoid Late Fees with Timely Payments

To avoid late payment fees, make sure your water bills are paid by the due date printed on your monthly statement. Late fees can vary but are typically around $10 per month. Repeated late payments can also negatively impact your credit score over time.

I recommend enrolling in automatic payments through your online account portal. This ensures your bill is paid on time every month, saving you money on late fees. Automatic payments give you peace of mind knowing one less bill has to be manually paid each month.

For other payment methods, allow 3-5 business days for mailed checks or call in at least 2 business days before the due date when paying by phone. For in-person cash payments, visit payment locations a few days early to avoid missing the due date.

Exceptional Customer Service

At American States Water Company, providing excellent customer service is a top focus across all departments. Customer care representatives are available by phone 24/7 to answer billing questions or assist with payments.

The website offers extensive self-service options for managing accounts online without having to call in. However, knowledgeable staff is ready to help if you need personalized support.

Building positive relationships with customers and the communities served is a priority. That means listening, understanding concerns, and finding solutions together. Open communication and transparency are key.

Customer satisfaction surveys allow American States Water to continuously improve. Feedback is taken seriously so the company can adapt to better meet changing customer needs over time. The goal is to make paying your water bill as seamless as possible.

So if you have suggestions on how American States Water can improve bill pay options or customer service, please reach out. We welcome your ideas and want to know how we can better serve your household needs. Exceptional water, exceptional service – that is our commitment.