Orange County Water Bill Pay: A Guide to Paying Your Utility Bill Online

Orange County, Florida provides water, sewer, and trash services to residents and businesses in unincorporated parts of the county Paying your Orange County utility bill online is fast and easy through their secure payment portal

In this comprehensive guide we’ll walk through everything you need to know about setting up an online profile viewing your water/sewer charges, paying bills online, setting up AutoPay, and more.

Overview of Orange County Utilities

Orange County Utilities provides:

  • Water treatment and distribution
  • Wastewater collection and treatment
  • Reclaimed water for irrigation
  • Garbage, recycling, and yard waste collection

They serve over 300,000 residential and business accounts in Orange County. Customers are billed monthly for utility services.

Accessing Your Orange County Utility Account Online

Orange County offers a self-service online portal to manage your utility account. To access it:

  1. Go to

  2. Click “Sign In” and enter your account credentials.

  3. If new, click “Create Profile” to set up your online account.

  4. Verify your email address after creating a profile.

Once logged in, you’ll see your account dashboard.

Key Features of the Online Account Portal

With your online account, you can:

  • View current and past billing statements
  • Make one-time payments
  • Set up recurring auto-pay
  • Check water usage and sewer charges
  • Update account and contact information
  • Report service issues
  • Live chat with customer service

The portal provides 24/7 access to manage your utility service.

Paying Your Orange County Utility Bill Online

To pay your water/sewer bill online:

  1. Select “Make Payment” from the account dashboard.

  2. Choose a payment method from your wallet.

  3. Enter payment amount (typically the “Current Balance”).

  4. Review and submit payment.

  5. Save receipt for your records.

You can also schedule payments in advance. Debit/credit cards and e-checks are accepted online.

Enrolling in AutoPay for Orange County Utilities

Skipping manual payments by enrolling in AutoPay is highly recommended:

  1. Go to “My Profile” then “AutoPay Accounts”.

  2. Select AutoPay Enrollment.

  3. Enter your payment method details.

  4. Pick your monthly withdrawal date.

  5. Accept the AutoPay terms and save.

Once setup, your bill is paid automatically each month.

Reviewing Your Water Usage and Sewer Charges

You can monitor your monthly water consumption and sewer charges by:

  • Clicking on “My Usage” from the dashboard.

  • Usage history will display your charges.

  • Graphs also show consumption trends over time.

Review this data regularly to check for abnormalities that could indicate leaks.

Other Handy Online Account Features

  • Update contact information under My Profile to get email/text notifications.

  • View up to 12 months of past billing statements.

  • Report service issues like water leaks or sewer overflows.

  • Sign up for paperless billing to go green.

  • See account balance and due date on the dashboard.

  • Access 24/7 online chat support.

Paying Orange County Utility Bills In-Person

Although the online portal is recommended, you can also pay in-person at:

  • Orange County Utilities office lobby

  • Office drive-thru

  • Drop boxes outside the utilities and admin offices

  • Cash, check, money order accepted on-site

Wait times are typically longer for in-person payments versus faster online payments.

Paying by Phone, Mail or At Retailers

Other payment options include:

  • Call the automated phone system at 407-836-5515.

  • Mail checks/money orders to the payment processing PO box.

  • Pay at retailers like Amscot, Walmart, Western Union (fees apply).

Online and auto-pay remain the easiest methods with fastest processing.

Setting Up Orange County Utility Service

To set up new water/sewer service in unincorporated Orange County:

  • Fill out the service application online or in the utility office.

  • Pay a deposit and account initiation fee.

  • Complete any other required paperwork.

  • Orange County Utilities will activate your service.

Expect 1-2 business days for standard activation timeframes after starting service.

Avoiding Late Fees and Disconnections

To avoid penalties:

  • Pay bills by the due date, typically 21 days after billing.

  • Enroll in AutoPay to ensure on-time payment.

  • Contact Orange County Utilities immediately if unable to pay.

  • Set up personalized payment plan if eligible based on situation.

Late fees, disconnections, and reactivation charges apply to overdue accounts.

Troubleshooting Orange County Utility Account Issues

If encountering any utility account problems, try:

  • Resetting online account password

  • Using forgot username link on portal

  • Calling Orange County Utilities for assistance

  • Checking system outages or maintenance windows

  • Trying a different web browser

  • Contacting support to resolve persistent access issues

Many common online account problems can be quickly fixed.

Accessing Account Via Mobile App

Orange County Utilities offers a mobile app to check your account from your smartphone or tablet. Download it from your device’s app store. Mobile and online access are identical.

Key Takeaways on Orange County Utility Bill Pay

  • Convenient online portal provides access to view and pay bills

  • Enroll in AutoPay to simplify payments each month

  • Monitor usage over time to check for leaks or other issues

  • Multiple ways to pay – online, phone, in-person, etc.

  • New service activation takes 1-2 business days after starting

  • Avoid late fees by paying on time by due date

  • Reset online account password if login access problems

  • Mobile app also available for account access on the go

Paying your Orange County water, sewer, and trash bill online provides fast and easy way to manage utility payments 24/7. Sign up for an online account today!

What information do I need to have to make a payment using the automated phone system?

For credit/debit cards: card number, expiration date, billing zip code, and (for credit cards only) the CVV number commonly found on the back next to your signature. For e-checks, you’ll need the account and routing numbers from your checking account. For all options, you will also need your Orange County Utilities account number. If you do not have your account number handy, please call from the phone number associated with your account so the system can access that information.

Bill Pay Site Frequently Asked Questions

Yes, there is a new guest payment option available! However, creating a profile will allow you to take advantage of the other site features.

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How do I pay my Orange County water bill online?

If you are paying a bill that is past due, please make your payment online at or use our automated system at 407-836-5515, as you may have already been scheduled for disconnection for nonpayment.

What is the phone number for Orange County Utilities customer service?

If you require service in less than 3 business days, please contact the Customer Service Call Center at (407) 836-5515.

How do I start the water service in Orange County?

Home Service There are two ways to get connected: Call Utilities Customer Service at (407) 836-5515. Use the Utilities Online Account.

How do I start the water service in Orlando?

You can start your service by visiting and setting up a myOUC online profile & selecting service request/start service, or by calling 407-423-9018 and selecting start service from the menu options.

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