How to Pay Your City of Wilmington Water Bill Online

The City of Wilmington offers several options for residents to pay their utility bills online Paying online allows you to avoid mailing in checks or visiting City Hall in person It’s a quick and easy way to make sure your water bill is paid on time each month,

We will show you how to pay your Wilmington water bill through the city’s online payment portal step by step in this article. We’ll talk about how to make an account, add your water bill to be paid, make a payment, and more. This guide will help you pay your bills online, even if you’ve done it before or just need a review.

Benefits of Paying Your Water Bill Online

Before we get into the how-to, let’s look at some of the biggest benefits of paying your Wilmington water bill online:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid trips to City Hall.

• Payment History – Your online account stores payment history for record keeping.

• Auto Pay: Set up recurring payments so that your bill is paid for you every month.

• Reward Programs – Some payment services offer rewards points for paying bills

• Paperless Billing – Go green by opting out of paper bills in the mail.

• Avoid Late Fees – Pay on time, every time when you schedule payments online.

• Payment Notifications – Get reminders when your bill is due and confirmations when paid.

Step 1: Create an Online Account

To get started paying your Wilmington water bill online, you first need to create an account on the payment portal. Here are the steps:

1. Go to Civic Pay Online.

2. Click “Sign Up” below the login fields.

3. Enter your account number and zip code. Your account number can be found on your monthly water bill statement.

4. Click “Continue”.

5. Fill out the registration form with your contact information and create a secure password.

6. Agree to the terms and conditions and click “Register Account”.

7. Check your email inbox for a message from [email protected] and click the verification link inside to activate your account.

Once your account is created, you can move on to adding your water bill for online payments.

Step 2: Add Your Water Bill Account

Before you can pay your water bill online, you need to add it to your payment portal account:

1. Log into your Civic Pay Online account.

2. Click “Add a Bill” from the left sidebar menu.

3. Select “City of Wilmington” as the biller.

4. Enter your 10-digit water account number again and click “Continue”.

5. Verify your account details like service address on the next screen.

6. Click “Add this bill” to finish adding your water bill account.

The bill will now show under “My Bills” on your account dashboard. You can add additional utility or tax bills for other City of Wilmington services as well at this stage.

Step 3: Make a Payment

Once your water bill is successfully added to your online account, you can now pay it online through the payment portal:

1. Select the bill you want to pay from “My Bills”.

2. Enter the payment amount for your water bill. You can pay the total balance due or make a partial payment.

3. Enter your payment information. You can use a credit card, debit card, or e-check.

4. Click “Continue” to proceed to the review page.

5. Review the payment details and transaction fee (if any).

6. Check the authorization box and click “Process Payment” to complete the transaction.

That’s it! You’ll see a payment confirmation screen and receive a confirmation email after the payment goes through. The payment will typically process and post to your water account within 1-2 business days.

Other Features to Use

Take advantage of these other useful features while logged into your online payment account:

• Auto Pay – Set up recurring automatic payments from a card or bank account so your water bill is paid on time without any work each month.

• Paperless Billing – Reduce clutter and go green by turning off paper bill statements that are mailed to your home.

• Account Management – Update your account and contact information if you move or change email addresses or phone numbers.

• Payment History – View past water bill payments and statements going back several months or download to track expenses.

Paying your water bill online through the City of Wilmington is secure, fast, and easy with just a few simple steps. Sign up for an account and add your bill today to get started! Let us know if you have any other questions.