How To Pay Your PNM Electric Bill Online: A Step-By-Step Guide

It’s easy to keep track of your payments and avoid late fees when you pay your PNM electric bill online. There are only a few safe steps you need to take to pay your bill from home.

As New Mexico’s largest electricity provider, PNM serves over 530,000 residential and business customers across the state Many PNM customers opt for the ease of paying their electric bill electronically through the PNM website or mobile app

This comprehensive guide will walk you through the process of setting up an online PNM account enrolling in autopay making one-time payments, and more. By the end, you’ll be a pro at paying your PNM electric bill online!

Setting Up Your PNM Online Account

The first step to paying your PNM electric bill online is creating an online PNM account. Here’s how to get started

  • Visit and click on “My Account” in the top right corner.

  • If you don’t already have an account, click the “Register Now” link on the login page.

  • Enter your PNM account number, name, email address, and create a password. Your account number can be found on your monthly PNM electric bill.

  • Read through the Terms of Use and check the box to agree. Then, click “Submit” to complete your registration.

Once your account is created, you can log in anytime to view your balance, make payments, update your account settings, and more. Creating an online account enables you to take full advantage of PNM’s online billing and payment options.

Enrolling in Autopay

For maximum convenience, consider enrolling in PNM autopay. This secure service automatically pays your monthly PNM electric bill from your bank account or credit card.

Here are the steps to enroll in PNM autopay:

  • Log into your PNM online account and click on “My Profile” in the top menu.

  • Under the “Payment Options” tab, click on “Enroll in Auto Pay.”

  • Select how you want to pay: from your bank account or credit/debit card.

  • Enter your payment details and confirm.

  • Review the terms and conditions, then check the box to agree to them.

  • Click “Submit” to complete your enrollment in autopay.

Autopay is free and you can cancel at any time. With autopay, you don’t have to think about paying your electric bill each month – it’s done automatically on the due date. One less thing to remember!

Making One-Time Payments Online

If you prefer to make manual one-time payments, PNM makes it easy to pay your electric bill online as needed.

Follow these steps to make a one-time payment:

  • Log into your PNM online account and click on “Make Payment” in the top menu.

  • On the payment page, enter the amount you wish to pay. You can pay the total due, make a partial payment, or pay a custom amount.

  • Select your payment method. You can pay with a credit/debit card, electronic check, or checking or savings account.

  • Enter your payment details and complete the two-step authentication process. This helps keep your payment information secure.

  • Review the transaction details and click “Submit Payment” to complete the process.

You’ll receive a confirmation email with your payment details. Paying your PNM electric bill through the website is fast, easy, and secure.

Paying Your PNM Bill Through the Mobile App

For on-the-go bill paying, download the free PNM Mobile App for your iOS or Android device. All of the same account management and bill payment options from the website are available in the app.

To make a payment in the PNM Mobile App:

  • Tap the “Pay Bill” button on the home screen

  • Choose the account you want to pay if you have multiple PNM accounts

  • Select payment amount and method

  • Enter your card details or other payment information

  • Confirm your payment details and submit

The PNM Mobile App also allows you to view your usage and billing history, contact customer support, and report outages. Paying your bill through the app is a breeze!

Paying by Phone

If you prefer to speak to a representative to process your payment, you can pay your PNM electric bill by phone:

  • Call 1-844-766-7968 to reach the PNM electronic payment system

  • Have your PNM account number ready to enter into the automated system

  • Enter your credit/debit card or electronic check information using your phone keypad

  • A $2 convenience fee applies to phone payments

While PNM customer service reps cannot take payments directly over the phone, they can transfer you to the secure third-party payment system. Just be sure not to share any sensitive financial information with callers claiming to be from PNM, as the company will never call and ask for direct payment.

Alternative Ways to Pay Your PNM Electric Bill

Aside from PNM’s online, mobile and phone payment options, you can also pay your bill:

  • In person at an authorized Western Union location or PNM payment center

  • By mail by sending a check or money order to the PNM payment address printed on your bill

  • Through your bank’s online bill pay service

  • At walk-in kiosks located inside select Albertsons, CVS, Smiths, Walgreens and other retailers

The flexibility of payment options means you can pay your PNM electric bill in the way that’s most convenient for your needs each month.

Tips for Avoiding Late Fees

To avoid getting hit with late fees on your PNM electric bill, keep these tips in mind:

  • Mark your due date on your calendar so it doesn’t creep up on you

  • Enroll in autopay or set a monthly reminder to pay your bill online/via the PNM app

  • Pay early if you’ll be traveling near your due date

  • Set up account alerts to receive notifications when your bill is ready and when your due date is approaching

  • Contact PNM as soon as possible if you anticipate having trouble paying on time

  • See if you qualify for a PNM Good Neighbor Fund grant or a payment extension if facing financial hardship

Staying on top of your due date and utilizing the convenient online, mobile and automated phone payment options can help you avoid paying unnecessary late fees.

Making the Most of Your PNM Online Account

Your PNM online account allows you to do much more than just pay your bill. Be sure to take advantage of these other useful features:

  • View your current and past electric usage and bills in downloadable PDF format

  • Monitor your daily electricity use with the online usage tracker

  • Sign up to receive bill reminders, due date notices, outage alerts and other account notifications via email

  • Set vacation hold to suspend services when you’re away from home for an extended time

  • Submit your own meter readings if you believe your bill is inaccurate

  • Manage autopay, paperless billing, and other account settings

  • Access energy saving tips, rebate information, and customer support

  • And more!

Familiarizing yourself with all the account management capabilities available through PNM online and mobile can help you stay informed about your electric service and usage.

Getting Help Paying Your PNM Electric Bill

If you are struggling financially and need assistance paying your overdue PNM bill, help is available:

  • Apply for an emergency grant from the PNM Good Neighbor Fund if you meet the income eligibility criteria

  • Request a payment extension to spread out your balance over additional months

  • Enroll in PNM’s limited-income Energy Efficiency Program for free home efficiency upgrades that can lower your energy costs

  • Contact PNM customer service to set up a reasonable payment plan for your outstanding balance

  • See if you qualify for government assistance programs like LIHEAP that provide help covering utility bills

Don’t let an unpaid balance continue growing. Reach out now to find an affordable solution. Small steps can help you avoid service disconnection.

Paying Your PNM Electric Bill Has Never Been Easier

As you can see, PNM offers multiple fast, secure options for taking care of your monthly electric payment. From the self-service website and mobile app to automated phone payments and in-person locations, choose the method that best fits your needs.

Set yourself up for seamless bill payment by creating an online PNM account and enrolling in autopay today. Then kick back and let the payments happen automatically without the hassle of remembering due dates.

Remember to reach out for financial help if you ever have trouble making ends meet. The PNM customer support team is here to assist.

Now that you’re a pro on how to pay your PNM electric bill online and through other convenient payment methods, you can spend less time worrying about your payment status and more time focusing on the things that matter most to you. So go ahead – pay your bill with just a click and cross that chore off your to-do list!

How to Pay Bills Online


How do I pay my PNM bill by phone without signing in?

To make a one-time payment over the phone call 1-844-PNM-PYMT (844-766-7968) to reach KUBRA EZ-PAY® payment services for PNM. Tip: Be sure to have your PNM account number readily available. Using KUBRA EZ-PAY® you can pay by electronic check, credit, debit or ATM card.

Where can I pay my PNM bill in person?

Locations include Smith’s, Albertsons, Walgreens, El Alamo Checks Cashed, and others.

How do I find my PNM account number?

Each month, you’ll receive an email with your PNM bill as a PDF attachment. The body of the email will have the due date, your PNM account number and the total amount due. There will also be a link to make it easy to make your payment.

How do I pay PNM through Western Union?

– Call PNM 1-888-DIAL PNM (888-342-5766) and follow the prompts for making a payment 24/7. – Or you can call Western Union directly at 1-877-509-5938 to make a payment. – Make a payment at more than 70 Western Union throughout our service area. Your payment will be noted in our system within 5 minutes.

How do I make a payment for PNM?

Pay by Phone … Call KUBRA EZ- PAY ® payment services for PNM at 1-844- PNM -PYMT (844-766-7968) to make a payment over the phone with a credit, debit or ATM card or … Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to

Can I pay my PNM bill online?

Answer: In order to pay your bill in person, you’ll need to pay with check, cash or a third-party check. You will also need to bring your PNM bill with you. Is there a limit to the amount I can pay? Answer: There is a limit of $1,000 per transaction when you pay online or by phone with a credit, debit or ATM card.

What is PNM budget billing?

PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment Learn more about our rate structure. What to know more about the different terms on your bill? Get details here.

How can I get help with my PNM Bill?

Attend an in-person PNM bill assistance event: Check our online schedule to find the next event near you. Visit a PNM Good Neighbor Fund location: Many PNM service areas across New Mexico have a location where customers seeking help in that area can schedule an appointment to get help from the PNM Good Neighbor Fund program.

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