Living in Denton, Texas means being a customer of City of Denton Utilities for essential services like electricity water, wastewater and solid waste. Paying your utility bill on time each month is important to avoid late fees or potential service disruption.
The good news is that City of Denton lets you pay online quickly and easily, whenever it’s convenient for you. This helpful guide will show you how to pay your City of Denton utility bill online, step by step, through the customer portal or website.
Why Pay Online?
Here are the key benefits of paying your City of Denton utility bill online
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Convenience – Pay anytime anywhere with an internet connection
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Speed – Online payments process immediately
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Security – Payment site uses encryption for safety
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Accessibility – Manage account and view payment history
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Rewards – Some banks offer rewards points for online bill pay
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Organization – Setup recurring payments for autopay convenience
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Control – Add money instantly if balance is low
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Flexibility – Use credit/debit cards, bank account, PayPal, Venmo, Google Pay
Paying online is the fastest and most convenient way to pay your Denton utility bill.
Getting Set Up for Online Payments
Before you can pay your utility bill online, you need to have an active online account set up. Here’s how to get started:
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Visit cityofdenton.com and click on “Pay My Bill”
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Click on “Pay Utility Bill Online” to access the customer portal
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Click “Register” to create a new online account
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Enter your utility account number, account holder information, email and password
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Agree to the terms and click “Register Account”
Once your online account is created, you can immediately start paying your utility bill online as well as accessing other account features.
Paying Your Utility Bill Through the Customer Portal
Here are step-by-step instructions for paying your City of Denton utility bill through the online customer portal:
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Visit cityofdenton.com/payonline and click “Pay Utility Bill Online”
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Login using your email and password
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Locate your account and click “Pay Now”
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Enter payment amount (typically the “Amount Due” for full payment)
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Select payment method:
- Credit/debit card
- Electronic check
- Digital wallet like PayPal or Venmo
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Enter relevant payment details and billing information
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Review payment summary and click “Process Payment”
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Payment will process immediately and you will see a confirmation screen
Paying through the portal is simple, fast, and your account is updated instantly.
Paying Your Utility Bill Without Logging In
If you need to make a quick one-time payment without logging into your account, follow these steps:
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Click “Pay Utility Bill Online”
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Select “Pay as Guest”
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Enter your utility account number
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Enter payment amount
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Provide your payment details
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Review and submit payment
This guest payment option is great for times when you just need to pay quickly without account access.
Setting Up Automatic Payments
For maximum convenience, you can enroll in automatic monthly payments, also called AutoPay. Here’s how it works:
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Login to your online account
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Click on “My Profile”
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Select “AutoPay Program”
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Check the box to enable and enter bank account or card details
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On your bill due date each month, the system will automatically deduct the amount due from your payment method on file.
AutoPay ensures you never miss a payment or deal with late fees again!
Helpful Tips for Paying Online
Follow these tips for smooth online utility bill payment:
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Have your account number handy to login or make one-time guest payments
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Double check payment amount before submitting
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Record the confirmation number for your records
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Contact City of Denton Utilities if your bank doesn’t allow online payments
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Setup text or email reminders for due dates if not using AutoPay
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Update your payment method details if your card expires or account changes
Paying your City of Denton utility bill online is so quick and easy. No more paper bills, checks or stamps – just fast and convenient online payment every month. Contact the City of Denton Utilities Department if you have any other questions about paying your bill online.
Request Service / Disconnection
To request service or disconnection, call Customer Service at (940) 349-8700. The deaf and hearing impaired may contact the City by phone by calling the Texas Relay Service (TDD) at (800) 735-2989 and connecting to Customer Service at (940) 349-8700.
Call (940) 349-7000 if you are reporting a utilities-related incident that requires immediate attention, such as:
- A power outage
- Downed electrical poles or wires
- A water main break
- A clogged or overflowing sewer main
- A leaking water meter or hydrant
Residential accounts whose home includes a permanent resident with a physician diagnosis of dependency on an electric powered medical device to sustain life or who requires electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition may qualify for inclusion in our Critical Care program.
In the event of payment issues, program participants receive extra measures of contact to attempt to resolve any account issues prior to interruption of service.
Designation as a chronic condition or critical care residential customer does not relieve a customer of the obligation to pay for electric services, and service may be disconnected for failure to pay. Chronic condition or critical care residential customer status does not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, customers must make other arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.
Please be aware that prepaid service accounts cannot participate in the program as interruption and restoration of services are automated.
Download the application and medical certification form.
For questions about the form, call the City of Denton Customer Service Department during normal business hours at (940) 349-8700.
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Utilities Customer Service
Physical Address 601 E. Hickory St. Denton, TX 76205 601 E. Hickory St. Denton TX 76205 Directions Phone (940) 349-8700
Hours
Monday through Friday 8 a.m.-5 p.m. Utilities Customer Service will be closed on observed City holidays.
Report an Outage (Dispatch)
(940) 349-7000
How to Pay Bills Online
FAQ
What is the phone number for Denton electric Bill pay?
How do I cancel Denton electric?
Who owns Denton Municipal Electric?
How do I pay my city of Denton (TX) Bill online?
Pay your City of Denton (TX) bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.
What are the changes to Denton’s online utility payment system?
Residents who use the city of Denton’s online utility payment system can expect changes later this month. That includes reentering bank information and passwords, but it also means more ways to pay your bills online.
Where can I view my city of Denton (TX) Bill?
View your bill online at City of Denton (TX) . What types of City of Denton (TX) payments does doxo process? Electric and other bills can be paid at doxo. Do you work for City of Denton (TX)? City of Denton (TX) was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free!
What services does city of Denton (TX) offer?
The City of Denton provides utilities, customer support, and educational resources to Denton, Texas, including water, wastewater, and solid waste management services. Common questions, curated and answered by doxo, about paying City of Denton (TX) bills. What payment methods does City of Denton (TX) accept?