How to Pay Your Town of Gilbert Utility Bill

Living in the town of Gilbert, Arizona means enjoying all the perks of a thriving, upscale community. It also means paying your monthly utility bill to the Town of Gilbert for services like water, sewer and trash. The town offers residents multiple options to easily pay utility bills including online, phone, mail or in-person.

There are several ways to pay your monthly Town of Gilbert utility bill. Keep reading to find out.

Online Bill Pay

The fastest and most convenient way for most Gilbert residents to pay their utility bill is online through the Town of Gilbert website. To get started, go to www.gilbertaz.gov/departments/finance-mgmt-services/utilities and click on “Online Bill Pay”.

This will take you to the online payment portal where you can

• View your current bill amount
• See previous billing history
• Make a one-time payment
• Set up recurring auto-pay

You’ll need to create an online account with your utility account number. After signing up, you can safely pay your bill at any time, day or night, from your computer or phone.

Online bill pay offers convenience, saves time and gives you access to your billing details anytime.

Pay Using Gilbert Mobile App

In addition to the online portal, the Town of Gilbert also has a mobile app you can use to manage your utility account and pay bills The Gilbert App is available for free download on iPhone and Android devices

With the app you can:

• Pay your utility bill immediately
• View account balance
• See past bills
• Monitor water usage
• Report issues
• Submit service requests

Paying through the Gilbert app is fast and easy. It’s a great option for on-the-go bill payment from your smartphone.

Pay by Phone

You also have the option to pay your Town of Gilbert utility bill over the phone by calling 480-503-6059. This automated payment line is available 24/7.

When you call, you’ll need to enter your 10-digit utility account number and follow the prompts to make a payment. You can pay using a credit card, debit card or electronic check.

Speaking with a customer service agent is also available Mon-Fri 7am-5:30pm if you need help or have questions about your account.

Pay by Mail

Sending your utility payment through the mail is still a choice offered by the Town of Gilbert. Simply mail your payment stub along with check or money order to:

Town of Gilbert
Utility Billing
90 E Civic Center Dr
Gilbert, AZ 85296

Be sure to allow plenty of time for your mailed payment to reach them before the due date. Payments are credited based on date received, not postmarked date.

Auto-Pay Bank Draft

The most convenient and hassle-free way to pay your Town of Gilbert utility bill is to enroll in auto-pay through your bank account. This automatically deducts your balance each month so you don’t have to remember to pay.

To signup, login to your online account and complete the EZ-Pay authorization form. Return the form along with a voided check to the Utility Billing department.

Once established, auto-pay will draft your utility payment on the due date from your chosen checking or savings account. It’s reliable, on-time and one less bill to worry about.

Pay in Person

You always have the option to pay your utility bill in-person at the Utility Billing department located at:

Town of Gilbert Civic Center
50 E. Civic Center Dr.
Gilbert, AZ 85296

Their office accepts cash, checks, money orders and card payments. Walk-in payments allow you to talk directly with staff about any account issues.

Avoid Late Fees

Town of Gilbert utility bills are due by the 18th of each month. Pay on time to avoid a $15 late penalty fee added to past due accounts.

Late fees accumulate each month until paid in full. Failure to pay may eventually result in water service disruption. Stay current on your utility account to prevent penalties.

Payment Assistance Programs

If you are struggling financially and unable to pay your Town of Gilbert utility bill, payment assistance programs may be available:

• Gilbert Cares Utility Assistance – Provides aid to low-income Gilbert residents in partnership with GSK. Call 480-503-6859 for details.

• Maricopa County Human Services – Administers federal funds to help pay energy bills. Call 602-506-5911 or visit location at 3221 N. 16th St, Phoenix, AZ 85016.

• St. Vincent de Paul – Nonprofit that offers help paying basic living expenses. Call 480-968-4397 or visit 335 N. Gilbert Rd, Gilbert AZ 85234.

• Salvation Army – May provide limited financial assistance for utility bills. Call 480-896-9270 or stop by 1555 E Baseline Rd, Gilbert, AZ 85233.

Reach out to these groups directly to check eligibility and apply if utility financial help is needed.

Summary of Town of Gilbert Bill Pay Options

• Online payment portal
• Gilbert app
• Phone
• Mail
• Auto-pay bank draft
• In person
• Assistance programs

The Town of Gilbert offers flexible utility bill payment options. Choose the ones that work best for you each month. Sign up for paperless billing and auto-pay to simplify the process.

Stay on top of your utility account and pay on time to avoid penalties. Contact Gilbert Utility Billing at 480-503-6059 if you have any questions or account issues.