How to Pay Your Pinellas County Utility Bill Online

Paying your utility bill is an essential aspect of homeownership and renting. The online payment system makes it easy and convenient for people in Pinellas County, Florida to pay their water, sewer, solid waste, and stormwater bills. Our complete guide will teach you everything you need to know to open an account, understand your bill, choose a payment method, and more.

Create an Online Account

The first step is to create an online account on the Pinellas County Utilities Customer Portal website (myaccount.pinellas.gov/Login). This allows you to securely access your account, view balance and payment history, make payments, and manage notifications.

To create an account, you will need your 10-digit utility account number and an email address The utility account number can be found on your printed utility bill

The online registration process is simple and only takes a few minutes. You will set up a username, password, security questions, contact information, and payment profile. Make sure to choose a strong password you don’t use for other accounts.

After registering, you will receive an email to verify your email address. Click the link in the verification email and you’re all set! You can now log in anytime to manage your utility account.

Understand Your Utility Bill

Before making a payment, it’s important to understand what you’re paying for Your Pinellas County utility bill has fees for four services

• Water – For water supply and treatment
• Sewer – For wastewater collection and treatment
• Solid Waste – For garbage, recycling, and yard waste collection
• Stormwater – For drainage system maintenance

The bill summarizes your usage and charges for each service individually. It also shows account details like service address, account number, and meter readings.

Review the usage history and current charges carefully. If anything looks unusual compared to your normal bill, contact Pinellas County Utilities to investigate potential issues like leaks or billing errors.

Payment Options

There are several ways to pay your Pinellas County utility bill:

Online – The easiest option is to pay online through the Customer Portal using your checking/savings account. There are no fees for this e-check payment method. You can also pay by debit or credit card for a small 2.5% convenience fee.

Phone – Call the Pinellas County Utilities call center at (727) 464-4000 to pay over the phone by e-check or card. The same fees apply as online payments.

Mail – Detach the payment stub from your utility bill and mail it with a check or money order. Allow 5-7 days for mailed payments to process.

In-Person – Bring your bill to one of the in-person payment locations around the county. They accept check, money order, or cash payments.

Drop Box – Place your payment in one of the secure after hours drop boxes. Payments left in the box by the daily deadline will be processed the next business day.

Auto Pay—To make payments easier, sign up for auto pay through the Customer Portal. Your bill will be paid automatically each month from the method of payment you choose.

Payment Due Date

Utility bills are mailed out monthly and the due date is usually 3-4 weeks from the statement date. If the due date falls on a weekend or holiday, it is extended to the next business day.

Payments must be received by 5:15 p.m. on the due date to avoid late fees. We recommend paying at least 3-5 days before the due date to account for processing time. Setting up auto pay ensures your bill is paid on time each month.

Late Fees and Disconnection

If your payment is received after the due date, a late fee of 1.5% of the overdue balance is charged. Late fees cannot exceed $5 for residential customers or $50 for commercial accounts.

If a bill remains unpaid for one month past the due date, a delinquency fee of $30 is added. Two months past due will result in water service disconnection and additional fees.

Protect your credit and avoid extra charges by paying your utility bill in full by the due date. Contact Pinellas County Utilities immediately if you expect difficulty paying on time. Payment arrangements or assistance programs may be available for qualifying customers.

Payment Receipt and Account History

The Customer Portal offers several useful features for managing payments:

• View Receipts – Access and print receipts for online payments
• Payment History – See past bills and payment dates and amounts
• Notifications – Get emailed receipts and payment confirmations
• Account Profile – Update billing address, phone, email, and auto pay settings

Keeping track of your payment history makes it easy to watch for abnormal activity and catch any billing issues early on. Download yearly payment history for personal records or tax purposes.

Security Tips

To keep your account information safe, follow these security best practices:

• Log out of the Customer Portal when you finish your session.
• Avoid using public computers or WiFi to access your account.
• Keep your username and password private.
• Use a strong and unique password.
• Set up two-factor authentication for logins.
• Update your password periodically.
• Contact Pinellas County Utilities if you notice any suspicious account activity.

Get Help with Your Utility Account

Contact Pinellas County Utilities by phone at (727) 464-4000 or visit the Customer Information locations if you need assistance:

• Understanding your utility bill or charges
• Making a payment by phone
• Setting up new service or disconnecting service
• Reporting water/sewer emergencies or issues
• Applying for payment assistance programs

Help is available Monday to Friday from 8 a.m. to 5:15 p.m. The utility call center also has an automated phone payment system available 24/7.

Managing utility bills is a regular necessity for households and businesses. By paying your Pinellas County utility bill online and leveraging the Customer Portal, you can easily keep your account in good standing all year round.