Paying your water bill on time is important to avoid late fees or service interruption The Lakewood Water District offers several convenient payment options to fit different needs and preferences This guide will walk you through the various methods to pay your Lakewood water bill.
Online Bill Pay
The easiest way for many customers to pay their Lakewood Water District bill is online through the district’s bill pay website, Xpress Bill Pay This secure portal allows you to review your account details, see previous bills, and make one-time or recurring payments.
Start by making an online account. You’ll need your account number, email address, and mailing zip code. After signing up, you can choose to have money taken out of your bank account automatically, or you can pay with a Visa, Mastercard, Discover, or electronic check. You can also see graphs of how much water you use and set up paperless billing on the website.
Another easy way to manage payments while you’re on the go is with the Xpress Bill Pay mobile app. Download it for free from your device’s app store for access anytime.
Pay by Phone
For quick one-time payments, the automated pay by phone system is handy. Just dial the toll-free number (888) 716-0158 and follow the prompts. You’ll need to enter your credit or debit card number and the account number for the Lakewood Water District. This automated service is available 24/7 for your convenience.
Pay by Mail
Sending a check or money order through the mail is a traditional bill payment method that many customers still use. Be sure to include your remittance slip and write your account number on the payment. Checks should be made payable to Lakewood Water District.
Mail payments in the return envelope provided with your bill to:
Lakewood Water District
P.O. Box 1594
Tacoma, WA 98401-1594
Allow 3-5 business days for mailed payments to process.
Pay in Person
For those who prefer to pay in person, visit the Lakewood Water District office located at:
11900 Gravelly Lake Drive SW,
Lakewood, WA 98499
The office is open Monday-Thursday 8:00am-5:30pm and Fridays 8:00am-4:30pm, except on holidays. You can pay by cash, check, money order, or credit/debit card (Visa, Mastercard, Discover). The front desk staff can answer any account questions you may have too.
24/7 Drop Box
An exterior 24 hour drop box is located to the right of the front door at the district office. Use this secure option to drop off check or money order payments at your convenience, without having to visit during business hours.
Avoid Late Fees
To avoid late payment penalties, your Lakewood Water District bill should be paid by the due date printed on your statement. If your account becomes past due, a late fee of 1% will be assessed on any unpaid balance.
Keep in mind that water service may be disconnected if your account remains unpaid for 60 days past the original due date. A $30 fee will also be charged for any disconnected service. Make sure to arrange payment prior to disconnection to maintain uninterrupted water service.
Payment Arrangements
If you’re struggling to pay your water bill on time, the Lakewood Water District understands hardships can occur. Their team is willing to set up customized payment plans for customers in need. Just reach out to discuss options.
Extended due dates or alternative payment schedules can help you gradually get caught up while avoiding disconnection. Any payment plans must be approved directly through the Lakewood Water District office.
Financial Assistance Programs
For low income customers who need help paying their water bill, Lakewood Water District offers a Customer Assistance Program (CAP). This reduces the monthly water rate by 50% for those who qualify based on household size and income limits.
The Utility Discount Program through Pierce County is another option that provides a credit on city utility bills for seniors, disabled individuals, and low income households. Contact the district for details on applying to these money-saving assistance programs.
Manage Your Water Account Online
Through the Lakewood Water District website, you can conveniently manage all aspects of your account online. The customer portal allows you to:
- Check your balance
- View billing history
- Monitor water consumption
- Pay your bill
- Go paperless
- Update account information
- Set up automatic payments
- Contact customer service
Accessing your account online makes it easy to stay on top of your water bill and usage.
Communication is Key
If you are ever unable to pay your Lakewood Water District bill on time, communicate with them right away. The knowledgeable customer service team will work to set up arrangements based on your situation, so you can avoid penalties.
Reaching out proactively, before your account becomes past due, is always advisable. The district would much rather set up a payment plan than go through the process of shutting off your water. Their top priority is maintaining uninterrupted service for all customers.
Compare to City of Lakewood
Nearby residents living in the City of Lakewood receive their water bills from the city rather than the Lakewood Water District. But they have similar options for paying conveniently.
The City of Lakewood offers online bill pay, phone payments, mail, in-person, and a drop box at City Hall. Customers can learn more at lakewoodcity.org. While processes vary slightly, both the City of Lakewood and Lakewood Water District aim to provide top-notch customer service.
Paying your water bill on time should be quick and easy, not a burden. Lakewood Water District offers payment options to suit every preference. From the 24/7 drop box to automated phone payments to online bill pay, find the method that fits your lifestyle. And reach out for assistance if you ever have trouble paying on time. Their team is ready and willing to help keep your water flowing.
