How to Pay Your Chesterfield County Utilities Bill Online, by Phone, or In-Person

People and businesses in Chesterfield County, Virginia can get water and sewer services from Chesterfield County Utilities. Because you are a customer, you get a bill every two months for your water and sewer use. If you want to pay your county’s utility bill on time every billing cycle, there are a few easy ways to do so. This article gives you an overview of how Chesterfield County Utilities bills its customers and tells you how to pay your bill in person, over the phone, online, or by mail.

Overview of Chesterfield County Utilities Billing

Chesterfield County Utilities bills residents and businesses located in the county service area for water and sewer services every two months Bills are mailed out on the same schedule to the same customers every other month

The amount on your Chesterfield Utilities bill is based on your metered water usage during the previous two months. Bills also include any applicable fees, adjustments or prior balances.

Utility bills are due 25 days after the bill date. The due date is written on your bill or can be seen when you look at your bill online. There are fees and interest for late payments, including a 5% late fee on the balance and 1% monthly interest.

Chesterfield County Utilities can cut off your water service if you don’t pay a bill 60 days after the due date. Pay promptly each billing cycle to avoid penalties and disruption of service.

Pay Online Through the Customer Portal

The easiest way to pay your Chesterfield Utilities bill is online through the Customer Portal. To pay online, go to:

Public Water and Wastewater Utility

The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the department in the Utilities Department Overview – Fiscal Year 2023 Report (PDF) and the Utilities Fiscal Year 2023 Performance Plan (PDF).

Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays. For general information and questions, call 804-748-1271 or email the Utilities Department. Email responses may take up to two business days. For assistance in Spanish, call 804-748-1291.

Enterprise Land Management (ELM) Citizen Access Portal

Prior to any excavation, state law requires those digging to telephone Miss Utility of Virginia at 811 or 800-552-7001. The location of underground utilities can be marked to prevent damages to utility lines and disruption of services to our customers.

Chesterfield woman’s water bill tops nearly $1500: ‘There’s no way’


What is the phone number for Chesterfield utilities bill payment?

Utilities Office Department information can be obtained by calling 804-748-1271. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-844-449-7664.

How do I report a water outage in Chesterfield, VA?

Utility Water and Wastewater Emergencies Utility emergency crews are on call 24 hours a day. If you see an emergency or suspect there is a problem with any county maintained utility lines, call 804-748-1310.

Who is the power company in Chesterfield VA?

Dominion Energy has an existing electric transmission corridor running from its Chesterfield Substation in Chesterfield County to its Hopewell Substation in the City of Hopewell.

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