How to Pay Your Water Bill with ABCWUA in Albuquerque, NM

Paying your water bill in Albuquerque is easy when you know how to navigate the ABCWUA website. As a longtime local resident, I’ve mastered the process and want to walk you through it step-by-step.

Overview of ABCWUA

For starters, ABCWUA stands for the Albuquerque Bernalillo County Water Utility Authority. This organization provides drinking water and sewer service to the Albuquerque metro area.

ABCWUA services over 600,000 people across Bernalillo County. That’s a lot of water bills to collect! To handle the volume ABCWUA offers several convenient payment options that I’ll outline below.

Ways to Pay Your ABCWUA Bill

After you receive your monthly statement here are some ways we can pay it

• Online – The fastest and easiest option is through the ABCWUA website. You can pay as a guest or by creating an online account

• Phone – Call 842-WATR (9287) and select option 2. The automated system will walk you through making a payment.

• Mail – Send a check or money order to ABCWUA, PO Box 27226, Albuquerque, NM 87125.

• Dropbox – Place your payment in one of the secure curbside dropboxes at ABCWUA (1441 Mission Ave NE) or City Hall downtown (5th & Marquette).

• In Person – Visit the ABCWUA customer service lobby (1441 Mission Ave NE) during business hours. They also have a self-service kiosk.

• Western Union – Make a cash payment at [list of locations near you]. Call ahead as store hours vary.

Creating an Online Account with ABCWUA

Paying online through the ABCWUA website is by far the most convenient way to pay your water bill.

Here are simple steps to create an online account:

1. Go to www.abcwua.org and click “My Account” at the top right.
2. Select “Create Account” and enter your account number, name, email, and phone number.
3. Create a username and password. Make sure to save these for future sign-ins!
4. Check your email for a verification link and click to activate your account.

Once your account is set up, you can opt for auto-draft, recurring payments, paperless billing, and more. I definitely recommend taking advantage of these time-saving options!

How to Pay Your Bill Through the ABCWUA Website

Now let’s walk through making a one-time payment online:

1. Sign into your ABCWUA account.

2. The dashboard summarizes your account balance, due date, and recent bills.

3. Under “My Bill & Usage”, click “Make Payment”.

4. Enter the payment amount and select a payment method. The options are:

   • Credit/debit card
   • E-check from a bank account

5. Fill in your payment details and submit.

6. The website will display a confirmation page and send a receipt to your email.

And that’s it! The full payment will be reflected on your account within 1-2 business days.

Payment Assistance Programs

If you’re ever unable to pay your ABCWUA bill in full, don’t panic. There are programs available to help:

• Payment Arrangements – Call ABCWUA at 842-WATR (9287) to set up monthly installments.

• Project Share – This program assists low-income households. Apply through www.pnm.com/projectshare.

• LIHEAP – Federal heating and cooling assistance that provides water utility credits. Apply through NM Dept. of Human Services.