As a patient of Albany Med, you likely know that managing medical bills can be confusing and stressful Thankfully, Albany Med offers a simple online bill pay system to review your account charges and make secure payments from the comfort of your home
In this comprehensive guide, I’ll walk through everything you need to know about paying your Albany Medical Center bill online, including:
- Accessing your account through the patient portal
- Understanding your bill and charges
- Payment plan and financial assistance options
- Steps for making a payment
- Auto-pay and paperless billing
- Help for resolving billing issues
- Tips for organizing medical bills
As someone who’s gone through my fair share of medical bills I’ll provide lots of tips and personal advice for streamlining payments and cutting through billing confusion. Let’s get started!
Accessing Your Account Through the Patient Portal
To take care of your Albany Med bills online, you must first log in to your personal health account through the MyChart patient portal.
Go to www.albanymedmychart.com if you already have an account set up. mychart. amc. edu and log in with your username and password.
If you haven’t enrolled yet, you can sign up easily:
- Provide your name, date of birth, and contact info
- Create your username and password
- Agree to the terms of use
Once your MyChart account is activated, you’ll have 24/7 access to your health records, appointment information, and billing account.
Understanding Your Medical Bill
If we’re being honest, even simple medical bills can be very hard to understand.
When you log into your MyChart account, you’ll be able to view any open invoices or statements from your visits and care. Here are some tips for deciphering what you’re being charged:
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Match dates of service – Make sure the bill matches when you had appointments, tests, or procedures.
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Check for errors – Are you being billed for services you didn’t receive? Flag any discrepancies.
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Understand billing codes – Don’t know what a CPT or CDM code means? Google it or call billing with questions.
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Break down line items – Rather than one large figure, bills should list each test, medication, supply, etc.
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Look for discounts – Your EOB will show negotiated insurance rates and payments made by your health plan.
Don’t hesitate to reach out to Albany Med’s billing department if you have any uncertainties about what you’re being asked to pay.
Payment Plan and Financial Assistance Options
If the balance on your Albany Med bill seems impossible to pay all at once, don’t panic! You have options, including:
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Payment plans – Albany Med offers interest-free monthly payment plans to split your balance into manageable amounts.
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Financial assistance – Based on your income, assets, and expenses, you may qualify for discounted care or charity write-offs.
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Medical loans – Companies like CareCredit offer special financing for medical bills and procedures.
Discuss your financial situation with Albany Med’s billing team for help pursuing these options and lowering what you owe. Don’t let medical costs prevent you from getting the care you need.
Step-by-Step Instructions for Paying Online
When you’re ready to pay your Albany Medical Center bill, here are the steps:
- Log into your MyChart account
- Locate the invoice you want to pay
- Review the charges and current balance
- Click “Pay now” and enter payment amount
- Select payment method – card, eCheck, PayPal
- Enter details and submit payment
That’s all it takes! The online bill pay process through MyChart is quick, easy, and secure. You’ll receive an email confirmation when your payment is processed.
Enable Auto-Pay for Bills
For hands-off bill payment, I highly recommend setting up auto-pay through your MyChart account. This automatically pays new bills on your chosen date each month.
To enable auto-pay:
- In MyChart, go to Billing > Auto-Pay
- Select a payment method
- Pick your payment date
- Review terms and enable auto-pay
Now Albany Med will charge your card or eCheck and send payment receipts without you lifting a finger. One less thing to remember each month!
Go Paperless for Bills
Along with auto-pay, I suggest opting for paperless billing when possible. Receive your statements electronically and reduce clutter.
To go paperless:
- In MyChart, go to Account Settings > Communication
- Select “Turn off paper bills”
- Confirm your preferences
You’ll get an email notification when new bills are ready to view in MyChart. No more waiting for snail mail statements.
How to Resolve Billing Issues with Albany Med
Despite best efforts, you may occasionally run into problems with your medical bills. Here are tips for resolving billing issues with Albany Med:
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Unclear or wrong charges – Call billing and request an itemized review of the dates and services. Ask them to fix errors.
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Denied insurance claims – Verify your insurer has accurate coverage info and refile the claim. Appeal if needed.
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Missed discounts – Make sure you’re receiving all applicable insurance negotiated rates, any prepayments or deposits made, etc.
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Payment processing problems – Get declined payments or missing autopay transactions sorted out quickly.
The Albany Med billing department is available by phone Monday-Friday to address any billing questions or issues. Don’t be shy about reaching out!
Keeping Your Medical Bills Organized
Between primary care, specialists, labs, hospitals and insurance statements, medical bills can pile up quickly. Here are my top tips for staying organized:
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File bills right away so they don’t get lost in a stack or pile
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Use folders or a filing cabinet to separate bills by provider and year
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Log in to your MyChart regularly to check for new bills
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Make notes on bills for questions or issues to follow up on
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Compare bills against your insurance EOBs to verify accuracy
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Keep track of payments made in a designated spreadsheet or notebook
Putting in a little time upfront to develop a system will save headaches down the road. I have a file folder for each year’s medical bills and EOBs that makes finding anything a breeze.
Paying Your Albany Med Bill is Quick and Easy Online
Managing even routine medical bills can be a frustrating hassle. Thankfully, Albany Medical Center provides a secure online bill pay system through MyChart that makes the process smooth and convenient.
The key advantages include:
- 24/7 account access through the patient portal
- Reviewing itemized charges before paying
- Auto-pay and paperless billing options
- Multiple payment methods – card, eCheck, HSA, etc
- Friendly billing team to resolve any issues
Hopefully this guide provided all the key steps and advice you need to pay your Albany Med bills with minimal stress and confusion. Getting familiar with your MyChart account and enabling paperless auto-pay are real time-savers.
If any questions come up as you’re paying your bill, Albany Med’s billing department is available to help get things clarified and fixed. Don’t hesitate to reach out to them!
Online Bill Pay or Pay by Phone
- Bills for services provided by Albany Medical Center, including by one of our EmUrgentCare locations, issued on or after March 2, 2024, can be paid in MyChart.
- Pay as a guest.
- For bills made payable to Albany Medical Center Hospital issued prior to March 2, 2024, pay online here.
- For bills made payable to Albany Med EmUrgentCare issued prior to March 2, 2024, pay online here.
- To pay by phone, call 877-522-5645 and enter the unique pay by phone code listed in your statement.
Customers can apply for financial aid here.
If you need assistance with MyChart, call our dedicated MyChart support line anytime at 833-670-9095.
More information is available in the drop-downs below.
Contact Us & Directions For questions related to bills issued prior to March 2, 2024: Billing inquiries: 518-262-2800 Toll Free: 866-262-7476
For questions related to bills issued after March 2, 2024: Billing Inquiries: 518-264-7729 Toll Free: 833-264-7729
Charity Care Inquiries: 518-262-1981 Translation services are available.
Address Patient Billing Services 1275 Broadway Albany, NY 12204
Address for Mailing Payment
Albany Med Health System PO Box 981006 Boston, MA 02298-1006
Hours Monday – Friday 8 a.m. – 4:30 p.m. Assistance Programs
If you are uninsured or have limited income, you may qualify for one of the following New York State programs:
- Adult Medicaid: Ages 19-64; can go back three months to pay medical bills, only if the patient was Medicaid eligible in the month the bill was incurred.
- Family Health Plus: Ages 19-64, cannot go back to pay old bills. This is a product of Medicaid.
- Child Health Plus A: Childrens Medicaid for 0-18 year olds. Can go back three months to pay medical bills with eligibility criteria met.
- Child Health Plus B: Ages 0-18. Cannot go back to pay old medical bills. Coverage starts on the first of the month with eligibility criteria met.
- NY State of Health: The Official Health Plan Marketplace where you can find affordable and comprehensive health insurance options. Phone: 1-855-355-5777
To find out more about these programs, please visit the NYS website. If you do not qualify for these state programs, you may be eligible for Financial Aid. More information can be found by calling 518-262-3632.
Albany Med Health System Financial Assistance Program
The Albany Med Health System understands that receiving medical care sometimes includes unexpected expenses. Assistance may be available through the Albany Med Health System Financial Assistance Program.
The program applies to all areas of the Albany Med Health System: Albany Medical Center, Albany Medical College, Columbia Memorial Health, Glens Falls Hospital and Saratoga Hospital. This includes professional services from employed providers of these facilities.
Eligibility is based on the federal income poverty guidelines and family size using a sliding scale.
Customers can apply for financial aid here. Collection Accounts
If your account has been sent to collection or you have Albany Medical Center Hospital debt that appears on your credit report please contact the appropriate collection agency from which you have received correspondence.
Please verify with the collection agency that you have an outstanding debt with Albany Medical Center Hospital.
CBCS National: 800-649-0690 Medical Data Systems (MDS): 866-631-4680 Overton, Russell and Doerr (ORD): 518-383-4876 No Surprises Act
Long wait times frustrate patients at Albany Medical Center’s emergency room
FAQ
What is the phone number for Albany Medical Center billing?
What is the patient information number for Albany Medical Center?
What is the phone number for Albany Medical Center referral department?
What hospitals are affiliated with Albany Medical College?
How do I pay my Albany Medical Center Bill?
Bills for services provided by Albany Medical Center, including by one of our EmUrgentCare locations, issued on or after March 2, 2024, can be paid in MyChart. Pay as a guest. For bills made payable to Albany Medical Center Hospital issued prior to March 2, 2024, pay online here.
How do I pay my Albany med emurgentcare Bill?
For bills made payable to Albany Med EmUrgentCare issued prior to March 2, 2024, pay online here. To pay by phone, call 877-522-5645 and enter the unique pay by phone code listed in your statement. Customers can apply for financial aid here. If you need assistance with MyChart, call our dedicated MyChart support line anytime at 833-670-9095.
Does Albany med health system offer financial assistance?
Assistance may be available through the Albany Med Health System Financial Assistance Program. The program applies to all areas of the Albany Med Health System: Albany Medical Center, Albany Medical College, Columbia Memorial Health, Glens Falls Hospital and Saratoga Hospital.
Does Albany Medical Center charge for medical services?
A. Albany Medical Center charges for the hospital services and technical services rendered. Albany Medical College physicians bill for charges for the professional or physician portion of the service. You may receive a bill from the physician and the hospital for the same date of service. Q. How do I get an itemized bill?