A Guide to Paying Your Anaheim Public Utilities Bill

Living in Anaheim? Then you likely receive your electric, water, and other utility services from Anaheim Public Utilities. As a municipal utility provider, they make paying your utility bill quick and convenient through multiple online and offline options. Read on to learn all the ways you can pay your Anaheim Public Utilities bill.

Overview of Anaheim Public Utilities

Anaheim Public Utilities is the city-owned electric and water utility providing services to residents and businesses located within Anaheim, CA. They power over 115,000 homes and 14,000 businesses with reliable and competitively priced electric and water.

As a not-for-profit, community-owned utility, their focus is on providing excellent service and keeping rates affordable for customers. Anaheim Public Utilities is governed by the City Council and overseen by the Public Utilities Board.

Anaheim Public Utilities Services

Anaheim Public Utilities provides the following utility services

• Electricity Anaheim Public Utilities sources and generates electricity from renewable sources like wind, solar, hydropower and biogas. They deliver electricity to customers through their distribution system

• Water Anaheim Public Utilities sources water locally as well as from northern California and the Colorado River They treat and deliver high-quality drinking water to all customers.

• Renewable Power: Customers can opt to get 50% to 100% renewable energy through Anaheim Public Utilities’ Green Choice program.

• Fiber Internet: Anaheim Public Utilities provides high-speed fiber internet service called Gigabit City Anaheim.

Billing and Payment Overview

Now that you know what services Anaheim Public Utilities provides, let’s go over some key details on billing and payment:

• Billing cycles: Most residential customers are billed every 2 months. Commercial accounts receive monthly billing.

• Due dates: Bills are due upon receipt and become delinquent 15 days after the bill date.

• Late fees: A 1.5% late penalty is applied to overdue balances.

• Disconnection: Accounts with past-due balances over $50 are subject to disconnection and service fees.

• Payment options: Anaheim Public Utilities offers multiple ways to pay your bill, including online, by phone, by mail, or in person.

Ways to Pay Your Anaheim Public Utilities Bill

Anaheim Public Utilities makes it quick and easy to pay your utility bill through various convenient methods. Here are all the ways you can pay:

Pay Online

The easiest way to pay is through Anaheim Public Utilities’ online self-service portal called My Account. To pay online:

1. Go to www.anaheim.net/MyAccount and log in or register for a new account.

2. Select “Make Payment” and enter your payment details.

3. Pay by credit card, debit card or electronic funds transfer.

You can also set up recurring payments through the online system to automatically pay your bill each month.

Pay by Phone

Call 714-765-3300 and select option 1 to access the automated phone system. Follow the prompts to make a payment using your credit card or bank account.

Pay by Mail

Send a check or money order payable to City of Anaheim along with your payment stub to:

City of Anaheim
P.O Box 3069
Anaheim, CA 92803

Be sure to allow 5-7 business days for your mailed payment to reach and process.

Pay in Person

Bring your payment to the Anaheim West Tower located at 201 S. Anaheim Blvd. Cash, check, money order or credit/debit cards are accepted.

Pay at an Authorized Payment Location

Anaheim Public Utilities has partnered with authorized retail outlets to accept bill payments. Bring your bill to one of these locations:

• Albertsons
• BBVA Compass Bank
• CVS Pharmacy
• Food 4 Less
• Ralphs
• Vallarta Supermarkets
• Walgreens
• 7-Eleven

Pay via QR Code

Use your smartphone camera to scan the QR code on your printed bill to pull up the payment website. Complete your payment details to pay quickly with your mobile device.

Sign Up for Autopay

For hassle-free bill payment, enroll in automatic payments through My Account. Your bill will be paid on time, every time, directly from your bank account or credit card.

Getting Billing Help and Assistance

If you have any questions or issues paying your Anaheim Public Utilities bill, contact customer service at 714-765-3300 or [email protected].

You can also request the following accommodations if needed:

• Payment arrangements for large balances
• Extensions on due dates
• Low-income bill discounts and energy assistance
• Translated bills

Stay current on your Anaheim Public Utilities account and explore all these easy ways to pay your bill. Managing utility bills is quick and painless when you utilize their online and automated tools.