The Quick and Easy Guide to Paying Your CPS Energy Bill by Phone

Paying your CPS Energy bill over the phone is one of the most convenient ways to take care of your payment. With just a quick call, you can pay your bill without having to leave your home But to make sure you have the best experience, it’s important to know the right CPS Energy bill pay phone number to call along with a few other key details

In this comprehensive guide we’ll walk through everything you need to know to easily pay your CPS Energy bill by phone.

Overview of Paying Your CPS Bill by Phone

Paying by phone is available for both residential and commercial CPS Energy customers. All you need to do is call the correct phone number and have your account information ready.

Some key things to know about paying your CPS Energy bill by phone

  • Fast and convenient – Takes just a few minutes to make a payment using your phone.

  • Multiple payment methods – You can pay with a credit card, debit card or electronic check.

  • Small fee applies – A $2.35 convenience fee is charged for credit/debit card payments.

  • Available 24/7 – You can call to make a payment anytime day or night.

  • Payment confirmation – You’ll receive a confirmation number for your payment.

  • Receipt options – You can choose to receive a payment receipt by text, email or mail.

So if you need to pay your bill quickly and easily, paying by phone is a great option!

CPS Energy Bill Pay Phone Numbers

To pay your CPS Energy bill by phone, you need to call one of the following dedicated phone numbers:

  • For residential customers, call 877-257-1172

  • For commercial customers, call 855-290-7615

These are the only two authorized CPS Energy bill pay phone numbers, so be sure to call one of these exact numbers.

If you call CPS Energy’s general customer service line at 210-353-2222, they can transfer you to the correct bill pay number. But calling the direct number helps avoid an extra step.

Write down or save these specialized CPS Energy bill pay phone numbers so you have them handy for the next time you need to phone in a payment.

What Information You’ll Need to Make a Payment

When you call to pay your CPS Energy bill, make sure you have the required information ready to make the process quick and easy. Here’s what you’ll need:

  • CPS Energy account number – This is the unique number assigned to your account.

  • Service address – The address where your CPS Energy service is being provided.

  • Payment amount – The exact amount you want to pay on your bill.

  • Payment method – How you will pay – credit/debit card or electronic check.

Having these four pieces of information available will allow the automated system or customer service agent to immediately bring up your account and process your payment.

Step-by-Step Guide to Paying Your Bill by Phone

Following these simple steps will allow you to complete your CPS Energy bill payment by phone in just a few minutes:

  1. Call the bill pay phone number – For residential customers call 877-257-1172 and for commercial customers call 855-290-7615.

  2. Provide account information – Input or provide your CPS Energy account number and service address.

  3. Confirm payment amount – Verify the total payment amount you wish to make on your account.

  4. Select payment method – Choose whether you want to pay by credit/debit card or electronic check.

  5. Input payment details – Provide your card number and expiration date or e-check info.

  6. Confirm payment details – Verify that all payment details are correct.

  7. Receive confirmation number – Get a confirmation number for your payment.

  8. Select receipt method – Choose how you want to receive your payment receipt – text, email or mail.

And that’s it! Following those 8 simple steps allows you to quickly and securely pay your CPS Energy bill over the phone.

Payment Methods Accepted for Phone Payments

When paying your CPS Energy bill by phone, you have two different payment method options:

Credit/Debit Card

You can pay by Visa, Mastercard, American Express or Discover credit or debit card. Just have your card number, expiration date and security code ready.

A $2.35 convenience fee applies to credit/debit card payments.

Electronic Check

Known as an e-check, this withdraws funds directly from your checking account. You’ll need to provide your account number and routing number.

No convenience fee applies to e-check bill payments.

Both options are secure and processed immediately when you pay by phone. Choose the payment method that works best for your needs.

What is the $2.35 Convenience Fee For?

Anytime you pay your CPS Energy bill with a credit or debit card, whether by phone, online or in person, there is a $2.35 convenience fee added.

This fee goes to the third-party payment processor that handles these types of card transactions. It covers the costs and technology involved with securely processing credit/debit card payments.

CPS Energy does not receive any portion of the $2.35 convenience fee. It solely goes to the payment processor.

You can avoid the convenience fee by paying with an e-check which is free instead of a credit/debit card when paying your bill by phone.

Tips for Paying Your CPS Energy Bill by Phone

Follow these tips and best practices when paying your CPS Energy bill by phone for the best experience:

  • Have your account number, service address and payment info handy before you call.

  • Call during off-peak hours like early morning or late evening to avoid long hold times.

  • Confirm the payment amount and method are correct before approving the payment.

  • Write down your payment confirmation number for your records.

  • Opt to receive a payment receipt so you have proof of payment.

  • Pay a few days before your bill due date to ensure on-time payment.

  • Set reminders on your calendar for your next bill due date.

  • Update your payment method information if your credit/debit card expires or is cancelled.

  • Check your payment history online to verify payments you’ve made.

Other Ways to Pay Your CPS Energy Bill

In addition to paying by phone, CPS Energy offers many other convenient payment options:

  • Online – Pay through Manage My Account or the online payment portal.

  • Automatic Payments – Set up recurring monthly payments from your bank account.

  • In person – Visit an authorized payment location or CPS Energy customer service center.

  • Mail – Send a check or money order using the remittance stub and envelope.

  • Budget Billing – Pay a fixed amount each month based on your average costs.

  • Gift cards – Purchase CPS Energy bill payment gift cards.

Explore which option best fits your needs for paying on time each month. The phone payment method provides a quick and easy way to take care of your bill from home.

Get Help with Your CPS Energy Bill

If you are having trouble paying your CPS Energy bill on time, contact them to ask about available assistance programs and payment plans:

  • Payment arrangements – Set up a plan to pay your balance over time.

  • Bill Average Payment Plan – Pay a fixed monthly amount based on your average usage.

  • Affordability Discount Program – Receive 30-60% off your bill based on income.

  • Energy Assistance Funds – Apply for funds from government and nonprofit programs.

  • Deferred Payment Plans – Delay your payment due date by 10 days.

CPS Energy can also provide information on energy saving tips and free home efficiency upgrades to help lower your monthly utility costs. Reach out for help so you can get back on track with your bill payments.

Paying Your CPS Energy Bill By Phone is Quick and Easy

Armed with the correct CPS Energy bill pay phone number and your account information, paying your utility bill by phone takes just minutes. It’s much faster and more convenient than driving to an in-person payment location or mailing in a payment.

Use this guide to master the simple steps for paying your CPS Energy bill over the phone. And take advantage of the many assistance programs available if you fall behind on payments. Paying by phone helps you easily manage your utility bill payments.

Cps Bill Pay Phone Number

By Email & Web

Contact Us by Email: [email protected].

Contact Us Through the Web:

CPS Energy Call Center Hours:

  • 7AM – 7PM Monday – Friday
  • 8AM – 1PM on Saturdays
  • Closed on Holidays

Phone Numbers:

  • Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077 Commercial service issues? Call (210) 353-3333
  • Schedule a CPS Energy Callback
  • Hearing-impaired customers? (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

CPS Energy P.O. Box 1771 San Antonio, TX 78296

For media interviews or media inquiries:

  • See Media Contact Info Here
  • An on-call rep is available 24/7/365
  • Visit our Newsroom

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.


Bankruptcy-Related Issues?

CPS Energy – Bankruptcy Section 500 McCullough Mail Drop 110910 San Antonio, TX 78215

Find ways to save online with CPS Energy

How do I pay my CPS Energy Bill?

Customers can Pay by Mail by using the pre-address return envelope included with their energy bill. The mailing address for bill payments is as follows: Customers can Schedule a Callback if they need to speak with an Energy Advisor. For more information, please visit Ways to Pay My CPS Energy Bill on CPS Energy’s website.

Does CPS Energy offer a bill assistance program?

CPS Energy also has multiple bill assistance programs for customers. Customers can visit Payment Options & Customer Assistance on CPS Energy’s website for more information on payment plans and additional utility assistance programs.

What are CPS Energy customer service hours?

All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays. Please Note: Our customer service centers are not taking credit card payments at this time. Connect with CPS Energy online, through email, by phone or by email.

How do I contact CPS Energy?

Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. Contact Us by Email: [email protected]. Contact Us Through the Web: CPS Energy Call Center Hours: Phone Numbers: Service problems or electric/gas emergencies?

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