A Guide to Paying Your Arkansas Valley Electric Bill

Having reliable electric service is essential for any home or business. Arkansas Valley Electric Cooperative Corporation (AVECC) gives power to a lot of people in Arkansas and Oklahoma. If you’re an AVECC customer, it’s important to understand your electric bill and know how you can pay it. This article will explain important things about AVECC billing and how to pay in a way that works for you.

About Arkansas Valley Electric

Arkansas Valley Electric Cooperative is a not-for-profit electric utility owned by the members it serves across 11 counties in Arkansas and 3 counties in Oklahoma. AVECC has over 60000 electric accounts and maintains more than 6700 miles of power lines across its service territory.

As a cooperative, AVECC strives to provide reliable, affordable electric service to improve the quality of life in the communities they serve They offer a range of billing and payment options to benefit their member-owners

Understanding Your AVECC Electric Bill

Your AVECC electric bill contains important details about your power usage and charges Key elements to look for include

• Account number, meter number, and service address
• Billing period – the number of days the bill covers
• Meter readings – your energy use in kilowatt-hours (kWh)
• Itemized charges – base charge, energy charge per kWh used, fees, taxes, etc.
• Total electric charges with amount due
• Due date for payment

Reviewing the billing statements closely allows you to monitor your household energy use and take steps to manage costs if needed.

Ways to Pay Your AVECC Electric Bill

AVECC offers their members various options to pay their electric bill conveniently:

Pay Online

The quickest way to pay is through AVECC’s online bill pay at ebill. avecc. com. You can login to make instant payments by credit/debit card or check. You can also set up recurring payments.

Pay by Phone

Call 1-800-468-2176 to use AVECC’s automated pay-by-phone system anytime. Have your 10-digit account number ready to make quick payments by card.

Pay by Mail

Mail a check or money order payable to AVECC along with your payment stub to:

AVECC
P.O. Box 990
Ozark, AR 72949

Please allow 5-7 business days for mailed payments to process.

Pay in Person

Visit any AVECC office location during business hours to pay by cash, check, or credit/debit card.

Pay at Kiosks

AVECC has partnered with PaySite kiosks at select retail locations to allow cash bill payment. Bring your account number.

Bank Draft Payments

Sign up to have your bill amount automatically drafted each month from your checking or savings account. Enroll through your AVECC online account.

Auto Credit Card Payments

You can also enroll in auto pay to have your monthly bill automatically charged to your credit or debit card each period.

Prepaid Electric Service

AVECC offers prepaid metering plans that let you pre-purchase electric service before you use it, avoiding deposits and monthly bills.

Budget Billing

For consistent electric costs, AVECC offers levelized Budget Billing which averages out your payments over 12 months. Call to enroll.

Payment Assistance

Members struggling to pay their electric bill can contact AVECC about possible payment assistance programs and extended payment plan options.

Avoid Late Fees and Disconnection

Pay your AVECC electric bill by the stated due date to avoid late payment fees being assessed. If your account becomes past due for non-payment, your electric service may be disconnected. Here are some tips to avoid service interruptions:

• Contact AVECC immediately if you receive a disconnection notice to discuss payment arrangements or assistance.
• Make a partial payment to show your willingness to pay what you can.
• Apply for energy bill payment assistance programs if eligible.
• Set up reminders to pay your bill on time every month.

Let AVECC know right away if someone in your home has a medical condition that requires continuous electric service. Disconnections can only be done Monday-Thursday between 8am-4:30pm.

Take Advantage of Member Programs

As a member, you can benefit from money-saving programs like paperless e-billing and Operation Round Up utility bill round up to help those in need. AVECC also offers multiple energy efficiency rebates and incentives.

Contact Member Services With Questions

AVECC’s member services team is ready to help with any billing or payment questions at 1-800-468-2176 or www.avecc.com. They can explain your electric charges, make payment arrangements, and more. Paying your co-op bill on time doesn’t have to be a hassle. With AVECC’s payment options and member programs, you can take control of your electric account.