How to Pay Your Atlanta Gas Light Bill Online, By Phone, or By Mail

As an Atlanta Gas Light customer, you have multiple options to pay your natural gas bill conveniently each month. From online payments to autopay programs, Atlanta Gas Light offers flexible payment solutions to fit your needs. Read on to learn the various ways to pay your Atlanta Gas Light gas bill.

Benefits of Paying Your Gas Bill on Time

Before we dive into the payment options let’s review why it’s essential to pay your Atlanta Gas Light bill fully and on time every month

  • Avoid Late Fees—Please pay by the due date to avoid being charged late fees.

  • Maintain Gas Service – Your gas could get shut off for nonpayment, disrupting heating and appliances.

  • Establish Good Credit – On-time bill payment helps build your credit history,

  • Take payment off your list of things to do and feel better.

  • Access Programs – Eligibility for budget billing rebates and more hinges on good payment history.

Now that we’ve covered the importance of paying on time, let’s explore the flexible payment methods Atlanta Gas Light offers.

Pay Your Gas Bill Online

The fastest and most convenient way to pay is online through Atlanta Gas Light’s online account portal. To get started with online bill pay:

  • Visit www.atlantagaslight.com and click “Pay Bill”.

  • Register for an online account if you haven’t already.

  • Select “Make Payment” and enter your payment details.

  • Receive instant email confirmation when complete.

I love the convenience of paying online in just a few clicks! It sure beats buying stamps and mailing paper checks.

Online Account Benefits

In addition to online bill pay, an Atlanta Gas Light online account provides many other useful features:

  • Paperless billing

  • Payment history

  • Usage tracking

  • Update account info

  • Request service changes

  • And more!

The online account portal is a one-stop-shop for managing your gas account digitally.

Pay over the Phone

If you prefer to speak to a customer service agent, Atlanta Gas Light allows phone payments. To pay by phone:

  • Call 1-877-461-2717.

  • Provide your account information to the agent.

  • Use a bank account, credit card, or debit card.

  • Receive a confirmation number at the end.

Many customers appreciate the assistance of paying over the phone. Just be aware that phone payments often carry service fees.

Pay by Mail

To pay your gas bill by physical check or money order using the old fashioned mail:

  • Write your 12-digit Atlanta Gas Light account number on your payment.

  • Enclose your remittance stub or write your account number on the memo line.

  • Mail to: Atlanta Gas Light, PO Box 105445, Atlanta, GA 30348-5445

  • Allow 5-7 business days for delivery and processing.

While paying by mail is still available, online and phone payments are typically faster and more convenient these days. But the choice is yours based on your preferences!

Enroll in AutoPay

The most automatic method to pay your Atlanta Gas Light bill is signing up for autopay. This authorizes recurring monthly payments directly from your bank account on your due date.

To begin autopay:

  • Log into your online account.

  • Under “My Profile,” select auto pay.

  • Enter your bank account information.

  • Confirm your enrollment.

Now your bill is paid on time every month like clockwork! One less thing to remember.

Qualify for Budget Billing

If you want to even out utility costs throughout the year, consider Atlanta Gas Light’s budget billing program. This averages payments to create a predictable monthly bill amount.

To get budget bill:

  • You must have 12 months of billing history with no outstanding balance.

  • Call customer service and request to enroll.

  • Your account will recalculate your average payment each quarter.

Budget billing prevents dramatic peaks and dips in your monthly gas bill by evening it out.

See If You Qualify for Energy Assistance

If you are having trouble paying your gas bill, see if you qualify for energy bill financial assistance through one of Atlanta Gas Light’s assistance programs:

  • Low Income Home Energy Assistance Program (LIHEAP)

  • Senior Care Partnership

  • HopeWorks for widows

  • United Way

Visit www.atlantagaslight.com/residential/energy-assistance-programs to learn more about eligibility and how to apply. Sources like LIHEAP provide free money to cover energy bills for qualified applicants.

Let’s Review Bill Payment Options:

  • Fast and easy online payments

  • Phone payments with live agents

  • Traditional mailing of paper checks

  • Automatic monthly autopay

  • Budget billing for predictable bills

  • Energy aid for those struggling with bills

As you can see, Atlanta Gas Light offers a variety of bill payment methods to meet your needs and preferences. I recommend setting up an online account to access convenient digital features. But you have flexibility to pay however is best for you. The most important thing is paying your bill in full each month before the due date. Avoid late fees, keep your gas on, and establish good credit by paying your Atlanta Gas Light bill responsibly.

Want to Start, Add or Move Natural Gas Service?

If your home has an existing natural gas meter and you need to start service, contact a natural gas marketer.

If you or someone you know is worried about paying bills or missing a payment, help is available.

For the safety of you and our employees, Atlanta Gas Light requires a customer or authorized representative, 18 years of age or older, must be present when our field service representatives enter your home or business to perform work and safety checks.

Pets should be safely secured away so as to not interfere with field technicians inspection of your gas meter, all appliances (both electric and gas), and any gas lines. Clear and safe access to all appliances is required. You can prepare by taking the following steps prior to a technician arriving:

  • Unlocked attics and crawl spaces
  • Sufficient clearance around appliances and the meter that will permit a thorough inspection
  • Safe ladder access to elevated areas where appliances are located

A Day in the Life – Atlanta Gas Light

FAQ

How do I pay my Atlanta Gas Light bill?

Pay in person/walk in Simply visit the Customer Service counter and pay right there in person. Your payment may take up to two business days to be credited to your account. Pay your balance in person at a Western Union® agent location. Call 1-800-700-9021 to find the authorized agent location nearest you.

How do I pay my gas bill in Georgia?

You can make a one-time payment using a credit card online by clicking here or over the phone 24/7 at 1-855-216-6305 option 2. Please note for security reasons, our customer service representatives are not able to take payments over the phone.

Are Georgia Natural Gas and Atlanta Gas Light the same company?

AGL’s retail division is Georgia Natural Gas (GNG), and is one of around a dozen remaining resellers. The wholesale division was known as Atlanta Gas Light Services (AGLS) for some time.

What is the phone number for Atlanta Gas Light?

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 7 p.m., Monday through Friday (Closed on holidays). Reach us by phone at 800.427. 5463 (Y hablamos español). Fax us toll-free at 800.442.

How much energy assistance does Atlanta Gas Light receive?

In the past five years, Atlanta Gas Light customers have benefited from receiving more than $5 million in energy assistance funds through a program administered by the Georgia Public Service Commission.

Does Atlanta Gas Light offer a senior discount?

Senior Discount program – Atlanta Gas Light will provide eligible senior citizens with a discount of $14 a month on their natural gas bills. The monthly discount is reflected on the bill they receive from their natural gas provider. For more information on eligibility, please contact your provider.

How much money does Atlanta Gas Light give a year?

This year alone, Atlanta Gas Light customers will receive over $1.5 million, including more than $250 thousand from the company’s charitable giving to metro area non-profit agencies to help fund energy assistance programs.

Who is Atlanta Gas Light?

Atlanta Gas Light is the largest natural gas distributor in the Southeast. It provides delivery service to approximately 1.55 million residential, commercial and industrial customers in Georgia.

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