Dealing with medical bills is often cited as one of the most frustrating aspects of healthcare. Between confusing statements, unclear costs, and hassles of mailing payments, many patients dread the billing process. However, BJC HealthCare aims to simplify bill pay for their patients through an easy-to-use online portal.
As one of the largest nonprofit healthcare organizations in the Midwest, BJC HealthCare serves residents across Missouri and Illinois. The health system includes 15 hospitals and multiple outpatient locations For patients who receive care at BJC facilities, here’s an overview of how to utilize their online bill pay
Accessing the Bill Pay Portal
To start paying bills electronically, patients must first register for a MyBJC account. This can be done by going to www.bjc.org and clicking on “Pay My Bill” at the top right. From there choose the option to log in or create a new account.
Registration only takes a few minutes. You’ll need to enter some basic personal information, create a username and password, and provide an email address. Once your MyBJC account is setup, you can immediately view bills and start making payments.
Connected Facilities
It’s important to note that BJC’s online bill pay is for their hospitals and employed physician clinics. Patients who see independent doctors or specialists at BJC locations may get separate bills from those providers.
The online portal is specifically for facility fees, testing/lab services, and BJC Medical Group physician charges. Patients should contact private physician offices directly about their bills.
Viewing Current Balances
Logging into your MyBJC account allows you to view open balances from any BJC hospital or clinic. Multiple bills will be conveniently summarized into one total owed amount.
You can also drill down to see details on each individual charge, like date of service, appoint type, and insurance adjustments. Having all your BJC bills in one place makes it easy to track what you owe.
Making Payments
Patients can pay their BJC bills directly on the portal by credit card, debit card, or eCheck. Major credit cards like Visa, MasterCard, and Discover are accepted.
For convenience, you can opt to store your card information for future transactions. The portal utilizes extensive security measures to protect all payment data.
In addition to online payments, patients can also mail in checks by accessing printable coupons on the portal. However, online payments post faster since there’s no mailing time.
Payment Plan Options
Some patients may need help managing large medical bills. That’s why BJC offers interest-free payment plans tailored to each person’s financial situation. Plans can spread payments over 6, 12, 18, or 24 months.
Patients can enroll in a payment plan and manage monthly payments completely online. You’ll be able to view your balance, terms, payment history, and receipts through your MyBJC account.
Receiving Statements and Receipts
Each payment generates an email receipt that you can save for your records. Receipts contain payment details like amount, date, account number, and associated services.
You can also access PDF statements outlining all transactions, adjustments, pending insurance, and total balance due. Going paperless via online bill pay avoids statements getting lost in the mail.
Customer Support
Although the portal is user-friendly, patients can still contact billing support if they need assistance. Call center representatives are available at (314) 362-8400 or toll-free at (855) 362-8400.
Support can help with processing payments, clarifying charges, providing documentation, handling refunds, enrolling in payment plans, and answering other billing questions.
Benefits for Providers
Transitioning patients to online bill pay provides numerous benefits for BJC HealthCare from an operational standpoint. Processing fewer checks and statements by mail significantly reduces labor costs and enhances efficiency.
Since payments post faster electronically, it also improves cash flow and enables quicker collection of patient balances owed. Overall, digital payments optimize BJC’s revenue cycle management processes.
Adoption Incentives
To encourage enrollment in online bill pay, BJC offers patients incentives for going paperless. Those who opt out of mailed statements get a $5 credit applied to their account each statement cycle.
BJC may also provide special discounts or promotions to patients who pay their bills electronically via the portal. These offers provide extra motivation to start managing bills online.
Convenient Mobile Access
Today’s consumers expect to be able to complete tasks from their smartphones or tablets with ease. BJC’s online bill pay portal is fully mobile responsive for added convenience.
Patients can log in to view balances, make payments, update payment methods, and receive receipts all through the MyBJC app. Mobile access makes managing bills simple and efficient on-the-go.
User-Friendly Experience
Navigating medical bills can be overwhelming. However, BJC has invested in creating an intuitive, hassle-free portal for their patients. The system consolidates bills, clearly outlines charges and payments, provides reminders, and enables flexible payment options all in one place.
This commitment to an outstanding billing experience increases patient satisfaction. It also demonstrates BJC’s patient-centered focus as a healthcare provider.
Looking Ahead
As more patients transition to digital payments, BJC is well-positioned to continue providing exceptional billing services. Convenience, transparency, and ease-of-use will remain top priorities going forward.
Future enhancements may include integrating the billing portal directly into the overall patient MyChart account for complete continuity. But for now, BJC’s user-friendly online bill pay delivers a much-needed simplified billing solution.
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St. Louis Childrens Hospital has an online bill pay system through BJC HealthCare. Payments can be made by credit card, debit card or electronic check.
Please have your billing statement ready when you sign on. Click here to pay your bill.
If you do not have health insurance or need help paying your hospital bills, visit the BJC HealthCare’s financial assistance policy page to learn how to apply for assistance.
Our Patient Benefits Services representatives can help you understand medical insurance plans and apply to Medicaid, Special Health Care Needs programs and other agencies.
For more information, visit our Financial Information page.
Patient Cost Estimate Requests
For an estimate of what your medical costs will be, visit BJC’s Understanding Your Costs – Patient Cost Estimator page.
Questions? Please contact us if you would like to ask about or dispute your bill by calling 314.362.8400 or toll-free 855.362.8400. If you are calling about a bill from St. Louis Children’s Hospital After Hours, please call 314.996.7211 instead.
Online Bill Pay How To
How do I pay BJC HealthCare online?
BJC HealthCare Online Payment BJC HealthCare Online Payment Customer Service STEP 1 Address STEP 2 Payment STEP 3 Confirm STEP 4 Receipt Remit Address Help us determine which BJC facility you want to pay by entering the PO Box number from the address on your billing statement’s payment coupon:
How do I get an estimate from BJC HealthCare?
To request an estimate, you may contact BJC HealthCare at (314) 747-8845 or toll free (844) 747-8845. Good Faith Estimate When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. No Surprise Billing
Can BJC hospitals charge me more than a patient with health insurance?
If you qualify for financial assistance, BJC hospitals cannot charge you more than the amounts generally billed to individuals with health insurance. Learn more about how amounts generally billed are calculated to ensure you are not being charged more than a patient with insurance coverage.
How do I get a refund from BJC HealthCare?
Refunds using debit and credit cards will be refunded to the card used to make the payment, when possible. All other refunds will be made by check. If you have questions, please contact our service center at (314) 362-8400 or (855) 362-8400. Thank you again for choosing BJC HealthCare.