Convenient Ways to Pay Your Bona Vista Water Bill

Paying your water bill on time every month is an essential responsibility as a Bona Vista Water customer. But you have options for how to pay that bill conveniently to suit your needs. Bona Vista offers a range of bill pay methods to provide flexibility and efficiency for customers. Read on to learn about the various options for paying your Bona Vista water bill.

Online Bill Pay

The easiest and most popular way for Bona Vista Water customers to pay their bill is online through the customer web portal

To start, you’ll need to register for an online account on the Bona Vista website. Once registered, you can securely log in anytime to view your current bill and account details.

You can pay by credit/debit card or electronic check with just a few clicks. Online payments can be made 24/7 up until your due date. You’ll receive an emailed receipt after paying online.

You can set up helpful features like autopay, paperless billing, reminders, and scheduled payments when you pay your bills online. Also, you won’t have to pay late fees if you forget to pay a bill.

Pay by Phone

Bona Vista also has a pay-by-phone option for customers who would rather pay over the phone.

You can call the toll-free automated phone system anytime at (855) 798-1546 to make a payment. The system is available 24/7 and guides you through the process using either your phone keypad or voice commands.

Pay-by-phone accepts VISA, Mastercard, American Express, and Discover credit/debit cards. It’s especially useful for quick last minute payments before your due date if you don’t have time to log into your account.

Pay by Text

Today’s consumers commonly use text messaging for routine tasks and reminders, Bona Vista lets you leverage texts for bill pay too

First, you will need to enroll in pay by text when logged into your online account. After that, Bona Vista will send you text notifications when your bill is ready.

To pay, simply reply to the text with the amount you owe. The payment will be processed instantly using the credit card on file. Pay by text is handy for customers frequently on the go.

Mail-In Payment

For customers who still prefer handling bills the “old fashioned” way, you can always mail in a payment to Bona Vista’s office:

Bona Vista Water
2020 West 1300 North
Farr West, UT 84404

Mail-in payments involve writing a personal check or money order and sending it via US Mail. Be sure to allow 3-5 business days for your mailed payment to reach Bona Vista and get processed to avoid late fees.

Include your full account number on checks or any included paperwork so your payment is applied correctly. Sending cash is not recommended.

Drop Box

As a secure alternative to mailing in payments, Bona Vista has a 24/7 drop box located on the east side of their office building.

Simply place your payment check or money order in an envelope and deposit it in the drop box slot anytime day or night. This spares you postage costs and ensures your payment arrives at Bona Vista as soon as the next business day.

AutoPay

The most convenient and hassle-free way to pay your Bona Vista water bill is enrolling in automatic payments through your online account.

With autopay, the amount due is automatically deducted from your designated bank account or credit card on the due date each month. You’ll never face late fees, penalties, or service disruption from a missed payment.

Autopay customers also enjoy waived convenience fees that normally apply to online/phone payments. Just set it and forget it!

Payment Locations

While most customers opt for the speed and convenience of online, phone, or mail-in payments, Bona Vista does partner with two local authorized payment locations:

• Western Union – Smith’s Food at 5858 W 4100 N in Kaysville
• CheckFreePay – Ridley’s Family Market at 567 N 1000 W in Farr West

You can visit these locations in person to make cash or debit card payments. Keep in mind they charge their own small transaction fees that don’t apply to direct Bona Vista payment options.

Scheduling Payments

Along with autopay for automated monthly payments, you have the option to schedule individual one-time payments through your online account as well.

Scheduling a payment allows you to pick a specific date for the funds to be withdrawn, any time before your due date. This helps with planning your month’s bills and avoiding forgetting a payment.

Payment Policies & Fees

Bona Vista aims to make paying your water bill as easy as possible. However, payment policies and fees are in place to ensure responsible bill payment and fair rates for all customers. Be aware of the following standards:

• Bills are issued monthly and due within 30 days of the billing date.

• A late fee of $15 applies if payment is not received by the due date.

• Accounts 30+ days past due may have water service interrupted until brought current.

• A $30 fee is charged to reconnect after water service is interrupted for nonpayment.

• Online/phone payments incur convenience fees ($3.50 debit/credit card, $0.75 e-check) unless enrolled in autopay.

• Checks returned for insufficient funds are subject to a $30 returned payment fee.

By staying aware of payment policies and fees, you can avoid unnecessary penalties and keep your water service flowing.

Payment Assistance Programs

Bona Vista understands that customers occasionally face financial hardships that make paying bills difficult. If you are struggling to pay your water bill on time, contact Bona Vista to ask about enrollment in one of these assistance programs:

• Payment Arrangements – Establish a payment plan to pay past due balances over an extended timeframe.

• LIHEAP (Low Income Home Energy Assistance Program) – Federally funded program that issues credits on water bills for qualifying low income households. Administered through Utah Dept. of Workforce Services.

• UID (Utility Infrastructure Development) – Bona Vista managed assistance program providing bill credit up to $100 for customers in need who apply.

Bona Vista is committed to keeping water service available for all customers in our community through reasonable payment policies and assistance options. Please reach out if you need help with your bill.

Communication is Key

As your local water provider, Bona Vista strives to make bill payment straightforward and hassle-free. But we know questions sometimes come up or special circumstances occur.

Please reach out to our customer service team with any bill pay issues so we can help:

• Call (801) 621-0474 Monday to Friday 8am – 5pm

• Email [email protected]

• Chat live on our website

With transparent communication, we can resolve payment difficulties together and ensure you continue receiving uninterrupted water service.

Reliable water delivery is vital for homes, businesses, and quality of life in our community. By understanding the various bill pay choices and policies, Bona Vista customers can handle this responsibility with ease. We’ll continue working to make bill payment efficient for all.