A Step-by-Step Guide to Paying Your Boston Water and Sewer Bill Online

Paying your water and sewer bills on time is crucial for uninterrupted service. The Boston Water and Sewer Commission (BWSC) has an easy-to-use online bill payment system that lets people pay their bills right away without having to go to the BWSC office.

In this comprehensive guide, we will walk you through the entire process of paying your Boston water and sewer bills online via the BWSC website and online portal.

Overview of Boston Water and Sewer Commission

The Boston Water and Sewer Commission (BWSC) is in charge of providing sewer and drinking water services to more than a million people who live in and around Boston, Massachusetts.

Established in 1977, BWSC operates the water distribution and wastewater collection systems in the city. It is New England’s oldest and largest water and sewer organization.

BWSC’s service area covers 125 square miles, including Boston and parts of Belmont, Brookline Canton, Chelsea, Everett, Milton, Needham, Newton, Quincy, Revere, and Winthrop.

Benefits of Paying Your Bill Online

Paying your BWSC bills online comes with numerous advantages:

  • Convenience – Pay instantly anytime, anywhere via computer or mobile app. Avoid visiting BWSC office.

  • Avoid Late Fees: Since online payments are posted right away, you can avoid fees for paying late.

  • Payment History – Your payment receipts and bills are stored securely online for record keeping.

  • Auto Pay – Set up recurring auto-debit from your bank account to ensure bills are always paid on time.

  • Paperless Billing – Reduce paper waste and clutter by opting for e-bills instead of paper bills.

  • Secure – BWSC portal uses encryption and security measures to keep your data safe.

How to Pay Your BWSC Bill Online

Follow these simple steps to pay your Boston water and sewer bills online:

Step 1: Visit BWSC Online Bill Pay Website

Go to the BWSC online bill payment website:


Step 2: Login to Your Account

If you already have an account, enter your username and password to login.

If you don’t have an account, click on “Register” and provide your account number, email ID and activation code to create your login.

Step 3: Select Pay Bill Option

Once logged in, click on “Pay Bill” or “Make Payment” option.

Step 4: Enter Bill Details

Select the account you want to pay for. Enter the amount due as shown on your latest bill.

Step 5: Select Payment Method

Choose your preferred payment method – credit card, debit card, or bank account.

Enter your card or bank account details as required.

Step 6: Confirm Payment

Carefully review the payment details before submitting.

You will get a confirmation with transaction ID once payment is processed.

Step 7: Save/Print Receipt

Make sure to save or print the payment receipt for your records.

The receipt can be accessed anytime in your account’s payment history.

Tips for Smooth Online BWSC Bill Payments

Follow these tips and recommendations for seamless bill payments:

  • Have your water bill handy to enter correct amount due.

  • Sign up for paperless e-bills to get notified as soon as new bills are generated.

  • Schedule payments at least 3-4 business days before the due date to avoid late fees.

  • Setup automatic payments to ensure you never miss a bill.

  • Save receipts to reconcile with bank/card statements later.

  • Contact BWSC customer service if any payment issues arise.

  • Avoid using public computers for bill pay – instead use your personal laptop or mobile.

  • If paying by card, ensure your limit can cover the bill amount.

Frequently Asked Questions

Below are answers to some common online bill pay FAQs:

Q: Is there any fee for paying bills online?

No, BWSC does not charge any fee for online bill payments.

Q: Can I view my past water bills online?

Yes, your account has 24 months of previous bills stored and accessible anytime.

Q: What if my online payment fails?

Please try again after some time. If issue persists, contact BWSC for help.

Q: Is online bill payment secure?

Yes, the portal uses encryption and is highly secure. It is safer than paying in person with cash.

Q: When will online payment be reflected on my account?

Online payments are typically posted and applied to your account immediately once transaction is complete.

Paying in Person at Boston Water and Sewer Office

While online payment is the easiest method, you can also pay your water and sewer bills in person at the BWSC headquarters:

Boston Water and Sewer Commission
980 Harrison Avenue
Boston, MA 02119

The in-person payment counter is open Monday to Friday from 9:00 AM to 5:00 PM. You will need to bring your latest bill and wait in queues to make the payment. This takes more time than paying online.

Ensure you pay several days in advance of the due date if paying in person to account for longer processing times.


Paying your BWSC water and sewer bills online using the BWSC portal is the most convenient, quick, and hassle-free way to avoid late fees and service disruption.

Just register for an account, log in, provide your bill details, and make secure payments using your preferred payment method in just minutes. Be sure to save receipts for your records. Reach out to BWSC customer support if any issues arise during online payment.

Boston Water And Sewer Bill Pay

Pay Water and Sewer bills online

Leave a Comment