As a responsible Braintree homeowner or renter, you need to pay your water and sewer bills on time. However, you can choose not to use these services. The town’s online payment system makes it easy and quick to pay your bill.
As a long-time Braintree resident I’ve been using the online system for years. It saves me time and gives me peace of mind knowing my payment went through. In this article I’ll walk you through everything you need to know about paying your Braintree water and sewer bill online.
Why Pay Online?
Paying online with the town’s system comes with some great benefits:
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It’s fast – Make a payment in just a few minutes without having to mail in a check or visit town hall.
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Available 24/7 – Pay at any time of day even if town hall is closed.
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Saves money – Avoid late fees by paying on time without hassle.
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Payment tracking – Easily view and print receipts for your records.
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Automatic payments – Set up recurring payments so you never forget.
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Secure – The payment system uses industry-standard encryption to protect your data.
Basically, online payments make the whole process smoother. As long as you have your water and sewer account number and a debit/credit card, you can pay in just a few clicks.
How to Pay Your Bill Online
Paying online is easy thanks to the user-friendly system. Just follow these steps:
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Go to the payment website.
- The page can be found at https://braintreema.gov/784/Pay
- Bookmark this site to make future payments even faster.
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Choose “Water and Sewer Bill.”
- This option is clearly labeled under the “I want to pay” menu.
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Enter your account number.
- Your account number is printed on your physical bill.
- Make sure to enter it exactly as shown.
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Select a payment amount.
- You can pay the total amount due or make a partial payment.
- The balance due on your account will populate automatically.
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Enter payment details.
- Provide your debit/credit card number, expiration date, and CVV security code.
- Your card will be charged immediately upon payment submission.
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Confirm payment.
- Carefully review the payment details before submitting.
- Print or save the confirmation page for your records.
And that’s it! The whole process takes just a minute or two. You’ll see the payment applied to your account usually within 1-2 business days.
Payment Options
The online system allows for both one-time and recurring payments:
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One-time – Make single payments as needed each billing cycle.
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Recurring – Set up automatic monthly payments for convenience.
I prefer the recurring option since it ensures my bill gets paid on time without me having to remember. The payments process on the due date each month.
You can cancel or edit recurring payments any time through the online portal. I like to set it and forget it!
What If I Have Questions?
Don’t worry if you have trouble making an online payment. The Braintree Water and Sewer Department has knowledgeable staff ready to help.
You can contact them at:
Phone: 781-843-8097
Email: Visit https://braintreema.gov/320/Water-Sewer and use the contact form
In person: 85 Quincy Ave, Braintree, MA 02184
The office is open Monday-Thursday 8:30am-4:30pm, Friday 8:30am-1pm, and Tuesday 8:30am-7pm.
When you call or visit, have your account number ready to speed up assistance. The staff can walk you through online payments or investigate any account issues.
Avoid Late Fees
I highly recommend signing up for recurring payments to avoid late fees. The Braintree water and sewer bills are due quarterly:
- January
- April
- July
- October
Make sure to pay by the due date on your bill to avoid a 10% penalty charge. Late fees quickly add up, so online auto-pay prevents me from ever paying them.
You can also view your balance and due date any time by logging into your account on the payment portal. Just click “My Account” after entering your account number. This lets you monitor your bill status and ensure payments went through.
Conservation Tips to Lower Your Bill
While Braintree has fair water and sewer rates, it never hurts to find ways to conserve. Using less can mean paying less on your quarterly bill. Here are my top tips:
- Take shorter showers instead of baths
- Turn off water when brushing teeth
- Run full laundry and dishwasher loads
- Fix any leaky faucets and toilets
- Install water-efficient fixtures
- Limit outdoor watering
- Sweep outdoor surfaces instead of hosing them down
With some simple changes, I’ve managed to cut my usage and bill amount over the years. Every little bit helps!
Enjoy Convenience and Peace of Mind
Paying your Braintree water and sewer bill online is so quick and convenient. I no longer have to worry about mailing payments on time or tracking down paper bills. The payment portal gives me instant access from anywhere.
Water and Sewer Department Alerts
Click the link below to sign up for Water and Sewer Department alerts including water main breaks and sanitary sewer overflow.
- Helpful Links
- 1 John F. Kennedy Memorial Drive, Braintree, MA 02184, Phone: 781-794-8000 Town Hall is open Mon, Wed, Thur 8:30 AM to 4:30 PM, Tue 8:30 AM – 7:00 PM, Fri 8:30 AM – 1:00 PM.
Pay Water and Sewer bills online
FAQ
Who is the director of Braintree DPW?
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Staff
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Name
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Title
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Phone
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Arsenault, James
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Director
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781-794-8254
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Russo , Bill
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Assistant to the Director
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781-794-8252
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DiVito, Robert
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Financial Analyst
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781-794-8261
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How do I make a payment with a Braintree Water & Sewer account?
You can create a new account on the Braintree Water And Sewer website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.
What is the Braintree Water & Sewer Department?
The Braintree Water and Sewer Department’s primary mission is to maintain and improve the quality and reliability of the water and sewer systems in the Town of Braintree and to maintain the highest level of service at the lowest possible cost to the ratepayers. The Town of Braintree will begin our annual flushing program starting April 8, 2024.
How do I make a one time payment in Braintree?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment . When you move to a new home in Braintree, you’ll most likely already have running water, but you’ll still need to set up water service with the Braintree Water And Sewer.
Where does Braintree Water come from?
The Town of Braintree Water and Sewer Department provides water for about 35,744 residents living in the area of Braintree, Massachusetts. Established in 1640, the Town of Braintree Water and Sewer Department currently obtains its supply from the Great Pond Reservoir System, a surface water source.