Paying your water bill to the Bristol Water Department doesn’t have to be a hassle This comprehensive guide will walk you through the various quick and easy ways to pay your Bristol water bill so you never miss a payment
Overview of Paying Your Bristol Water Bill
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Residents of Bristol can get water and sewer services from the Bristol Water Department, which also bills customers and collects payments.
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Bills are sent out monthly and payment is due by the date listed on your bill to avoid late fees
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The Bristol Water Department offers several convenient payment options:
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- Online via their payment portal
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- By phone
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- Automatic bank draft
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- In person at their office
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Read on to find out how to use these quick and easy ways to pay your bills.
Paying Online Through the Payment Portal
Most people find that paying their Bristol Water Department bill online is the best and easiest way to do it. Here’s how it works:
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Go to www.bristolwaterdept.org and click on “Pay Your Bill Online”
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Select either the “Pay Water Bill” or “Pay Sewer Bill” option
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Enter your 10-digit account number without dashes
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Enter the exact name on your account
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Click “Search” and your balance will appear
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Select whether you want to make a full or partial payment
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Enter your payment info and submit
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Payment will be processed instantly
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You can also set up automatic monthly payments here
Paying online takes just minutes and allows 24/7 access from your computer or mobile device.
Paying Your Water Bill by Phone
For those who prefer to talk to a real person, the Bristol Water Department allows water bill payments over the phone.
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Call 860-582-7431 during business hours
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Select the billing option and follow the prompts
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Have your account number and other billing details handy
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Payment can be made with a debit/credit card
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A service fee may be charged for phone payments
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The payment will be applied to your account immediately
Though not as fast as online payments, paying by phone offers great customer service.
Signing Up for Automatic Bank Draft
For maximum convenience, sign up to have your water bill paid automatically each month via bank draft.
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Print and fill out the automatic bank draft authorization form
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Include your account number, bank routing and account numbers
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Specify the payment date you want drafted each month
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Mail or drop off the completed form to the Bristol Water Department office
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Payments will be deducted from your account automatically going forward
Set it and forget it! Auto-draft is the easiest way to stay on top of bills.
Paying Your Water Bill by Mail
Sending a check or money order via mail is an old school but still effective way to pay your Bristol water bill.
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Make your check or money order payable to “Bristol Water Department”
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Write your 10-digit account number on the check
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Mail your payment to 119 Riverside Avenue, Bristol, CT 06010
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Allow 5-7 business days for mailed payments to post
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Payments must be received by due date to avoid late fees
Just be sure to mail your payment in plenty of time before it is due.
Paying in Person at the Bristol Water Department Office
For those who want ultimate assurance their bill is paid, you can pay in person at the Bristol Water Department office.
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Visit the office at 119 Riverside Avenue, Bristol, CT
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Have your account number and payment ready
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Payments can be made weekdays from 8am to 4:30pm
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Acceptable payment methods are cash, check, money order or credit/debit
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Get a receipt as proof of payment
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Speak directly with staff about billing questions
Paying at the office requires taking time to visit during business hours but provides personalized service.
How to Avoid Late Fees and Service Interruption
To prevent getting hit with late fees and potential service interruption, be sure to pay your Bristol water bill by the due date listed.
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A late fee of 1% is charged if payment is received after the due date
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Bills not paid within 30 days of the due date incur a $25 penalty
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Accounts 60+ days late are subject to water service being shut off
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Shut offs resume April 1 annually – accounts must be paid in full to restore service
Pay on time every time to avoid penalties! Sign up for auto-draft to stay on track.
What Information is Needed to Pay My Water Bill?
Have these items handy when you are ready to pay your Bristol Water Department bill:
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Your 10-digit account number without dashes
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Exact name the account is under
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Service address
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Amount owed
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Credit/debit card, checking account or cash for payment
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Bank account and routing number for auto-draft enrollment
Having this key information ready makes the payment process quick and seamless.
Can I Pay Multiple Bristol Water Bills Together?
If you have more than one account with the Bristol Water Department, you can make one payment to cover multiple bills!
When paying online or by phone, just have the account numbers for all accounts you want to pay available. Specify the payment amount you want applied to each account.
The total payment amount will be processed as one transaction for convenience. You save time by paying everything together in one step.
Billing Disputes and Payment Arrangements
If you believe your water bill has been calculated incorrectly or need to set up special payment arrangements, contact the Bristol Water Department right away.
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Call 860-582-7431 or visit the office in person
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Explain the issue and provide any evidence (billed for an incorrect period, etc.)
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The billing staff will research and resolve proven errors
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Payment plans can be arranged for customers in need
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Service will remain on while disputed bills and arrangements are reviewed
The Bristol Water Department aims to rectify legitimate issues and work with customers facing hardship.
Avoiding Scams and Fraudulent Calls
Sadly, utility scams are common these days. Follow tips from the Bristol Water Department to avoid getting duped:
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Never provide personal or account info to unsolicited callers claiming to be from the water department.
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Hang up on threatening calls demanding immediate payment and call the water department directly at 860-582-7431.
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The Bristol Water Department will never demand payment by gift cards or cryptocurrency.
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Verify notices of overdue bills or shut offs directly with the water department before taking action.
Don’t fall victim to water bill payment scams! The Bristol Water Department will safely guide you through the process.
Key Takeaways on Paying Your Bristol Water Bill
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Online and phone payments through the Bristol Water Department portal are fast and easy.
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Auto-draft deducts payments automatically each month for convenience.
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Pay by due date listed on your bill to avoid late fees and service disruption.
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Have your account number, address, and payment info handy when paying.
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Contact the Bristol Water Department directly with billing disputes or payment arrangements.
Paying your water bill on time takes just minutes through the various convenient options offered by the Bristol Water Department.
PLEASE BE AWARE THAT OUR THIRD PARTY VENDOR HAS CHANGED. IF YOU HAVE AN ACCOUNT WITH UTILITY FLEX, YOU WILL BE REQUIRED TO SETUP A NEW ACCOUNT. IF YOU HAVE AN AUTO PAYMENT SETUP WITH UTILITY FLEX, THAT WILL NO LONGER PROCESS AND YOU WILL BE REQUIRED TO SETUP A NEW PAYMENT ARRANGEMENT WITH OUR NEW THIRD PARTY VENDOR. PLEASE CLICK THE LINK BELOW AND CHOOSE YOUR OPTIONS THERE.
Please click link to be directed to our third party vendor.
– There will be an additional credit/debit card processing fee of 2.50% associated with each transaction.
– There will be an additional electronic check processing fee of $1.00 with each transaction.
– Note: Fees are subject to change without notice.
SIGN UP FOR AUTOMATIC BANK DRAFT
The City of Bristol, Tennessee assumes no responsibility for incorrect information entered by utility customers. Utility customers are responsible for ensuring that payments are made in sufficient time to meet required deadlines. Utility customers are responsible for printing and retaining the confirmation of any payment. The time and date of payments as indicated on the confirmation will be the date of the payments. Payments must be confirmed prior to midnight of the scheduled due date to be considered paid on time. Payments made online may not be reflected in online searches for 1-2 business days.
The City of Bristol, Tennessee reserves the right to refuse any and all payments. If using online or phone payment options and you are in cutoff status, you will need to contact our office at 423-989-5500 to advise of payment to have services restored.
Other payment options are:
1) In person at 801 Anderson Street (Room 203, 2nd floor City Hall) prior to 9 AM on cutoff date 2) Drop Box located outside City Hall on 8th Street. Must be in box prior to 8 AM on cutoff date 3) Mail to P.O. Box 1348, Bristol, TN 37621-1348 in a timely manner to be received before the cutoff date
PAY YOUR UTILITY BILL ONLINE
Pay Water and Sewer bills online
FAQ
What is the phone number for Bristol water bill?
Does Bristol Water have a single person discount?
How many hours is the Bristol CT water Department?
What is Bristol Water & Sewer Department?
In 2018, a City Charter Revision united the Water and Sewer Departments because of similarities between the two, forming the Bristol Water and Sewer Department. The department consists of two divisions Water and Sewer which are broken down to 6 Sections – Administrative, Construction, Sewer Collection, Metering, Sewer Treatment and Water Treatment.
Does the Bristol Water & Sewer Department pay property taxes?
The Bristol Water and Sewer Department receives no revenues from City property taxes, operating solely on funds generated from rates and service charges. In accordance with the provisions of the City Ordinances, these funds are administered through an enterprise account, separate from the City of Bristol’s General Fund.
Who owns the Bristol Water Department?
The Bristol Water Department was purchased by the City of Bristol from a private corporation in the year 1913. It is operated by a Board of Water Commissioners consisting of five members appointed by the Mayor and confirmed by the City Council for overlapping terms of three years.
How do I contact Bristol Water?
Information on how to contact our teams at Bristol Water below. Online form: Submit a billing enquiry or complaint online. We’ll respond within 5 working days. Have you been contacted by Accent? A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us.