How to Pay Your Bryan Texas Utilities Bill

Paying your electric, water and wastewater bill to Bryan Texas Utilities (BTU) is easy and convenient with the variety of payment options available. From online payments to pay-by-phone to mail-in payments, BTU offers flexibility to meet the needs of all customers in Bryan and surrounding areas. This comprehensive guide will explain the different ways to pay your utility bill and key information to know about BTU billing and payment policies.

Online Bill Payment

The easiest and most popular way for many BTU customers to pay their bill is online through the BTU website, There are two online payment systems available

BTU Account Login

• Pay full bill amount or make a partial payment
• Setup autopay or scheduled payments
• View payment history and account balance
• See usage graphs and statistics

Invoice Cloud

• Make one-time payments by card without an account
• $2.50 transaction fee applies per payment
• Receive and view e-bills

To use either online payment system, you will need your BTU account number and an associated email address. Online payments are posted to your account instantly.

Pay by Phone

BTU offers a pay-by-phone option for customers who prefer to make payments over the phone. To pay by phone, call:

• Electric: (979) 821-5700
• Water: (979) 821-5900

The automated system will guide you through the process of making a payment by credit/debit card or e-check. There is no fee for paying by phone. Payments made before 5:00 pm are posted same day.

Pay by Mail

Customers can also mail in a personal check or money order to pay their utility bill. Make sure to include your BTU account number on the payment and mail to:

Bryan Texas Utilities
PO Box 8000
Bryan, TX 77805

Mailed payments are posted to your account on the business day they are received. Allow 5-7 days for standard mail delivery.

Pay in Person

For those who prefer the most hands-on approach, BTU allows walk-in bill payment at two locations:

Downtown Office

205 E 28th St
Bryan, TX

Southside Office

810 E Villa Maria Rd
Bryan, TX

Both locations accept cash, check, money order or credit/debit card for bill payment. Payments made before 5:00 pm are posted same day.

Payment Assistance Programs

BTU cares about the community and offers bill payment assistance programs for those in need, including:

• Deferred Payment Plans – Arrange installment payments
• Project Share – Provides bill payment assistance
• LITE-UP Texas – Offers discounts for qualified customers

Contact BTU to learn more about these money-saving programs.

Due Dates and Late Fees

Utility bills are issued monthly and are due by the due date printed on your statement, typically around the 10th of each month.

If payment is not received by the due date, a 10% late fee will be added to that month’s charges. Failure to pay a bill on time can also lead to disconnection, requiring reconnection fees to restore service.

New Service and Changes

New customers must open an account with BTU before utility service can be started. This requires an application, deposit payment and service initiation fees.

Existing customers can manage or change their BTU service through the online account portal or by submitting service request forms. Some key points:

• Provide 5 business days notice before your move date when transferring or stopping service.
• Update your mailing address if you move within the BTU service area.
• Additional deposits may be needed if you have an outstanding balance on your account.

Summary

Paying your utility bill to Bryan Texas Utilities is simple when you use one of their many convenient payment options – online, phone, mail, or in person. Avoid late fees and disconnection by paying each monthly bill by the due date. And contact BTU right away if you need payment help or want to change your service.