With over 10 million wireless subscribers across the country Boost Mobile has become one of the most popular prepaid cell phone providers. When you need to make a payment change your plan, or have account issues, calling Boost Mobile customer service is often the quickest way to get help.
In this comprehensive guide, we’ll cover everything you need to know about calling Boost Mobile, including:
- Key phone numbers for customer service, billing, and tech support
- Best times to call to avoid long wait times
- What information to have handy before calling
- How to check account balances and make payments by phone
- Tips for getting excellent service from phone agents
Whether you need to make a payment change your plan, or troubleshoot a device issue, read on to learn how to easily call Boost Mobile and get fast, friendly support.
Important Boost Mobile Service Numbers
Boost Mobile operates several toll-free numbers for different needs
- General Customer Service: 1-888-BOOST-4U (1-888-266-7848)
- Technical Support: 1-888-266-7848
- Billing and Payments: 1-833-50-BOOST (1-833-502-6678)
On the main customer service and tech support numbers, you can get in touch with people who can help you manage your account, fix problems with your devices, change your plan, or just ask general questions.
For quicker assistance with billing and making payments, call the dedicated 1-833-50-BOOST billing line.
Save these numbers in your cell phone to make it easy to call Boost when needed. Calls are free from any phone since these are all toll-free numbers.
When to Call Boost Mobile Customer Service
Boost Mobile customer service agents are available to take calls:
- Monday to Friday: 4am – 8pm PST
- Saturday to Sunday: 4am – 7pm PST
The best time to call is typically early morning or early evening on weekdays when wait times tend to be shortest. Mondays and Fridays are often the busiest days.
If your issue is urgent, don’t hesitate to call anytime. But for routine questions and help, aim for less peak hours.
Waiting on hold can be frustrating. If you have to wait on hold for a long time, use their online chat or call back later.
What Information to Have Ready Before Calling
Before calling Boost Mobile, take a few minutes to gather important account details and information. Having these handy makes it easier for agents to quickly verify your account and address your needs:
- Full name on your account
- Mobile phone number
- Account PIN or last 4 of Social Security #
- Recent service address/billing address
- Details about your phone, plan, or issue
Write this information down so it’s accessible when you call. The quicker agents can validate your account, the faster they can help fix any problems.
How to Check Account Balance by Phone
Don’t remember how many minutes or data you have remaining this month? You can check your Boost Mobile account balance easily by phone.
Call one of the main customer service numbers and when prompted:
- Enter your mobile number
- Enter your account PIN or last 4 of SSN to verify your identity
- Say “Account Balance” to hear your remaining minutes, texts, and data
Checking your balance by phone only takes a minute or two. Doing so each month helps avoid surprise overages on your bill.
Paying Your Boost Mobile Bill by Phone
Boost Mobile offers multiple ways to pay your bill, including by phone. To make a payment on your account by phone:
- Call 1-833-50-BOOST (1-833-502-6678), the dedicated billing and payments line
- When prompted, enter your wireless number and account PIN
- Say “Make Payment” and follow prompts to enter your payment details
- Have your credit/debit card number ready to make the payment
Payments made by phone typically process almost instantly. You’ll hear a confirmation message after the payment goes through.
Tips for Excellent Customer Service When Calling
Follow these tips and best practices when calling Boost Mobile customer service to ensure you get prompt, helpful assistance:
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Have all your account details ready – Agents can help faster when you have your account number, PIN, and issue details handy.
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Listen carefully to options – Pay attention to the phone prompts so you can route your call properly.
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Speak clearly and concisely – Keep explanations brief and direct. Avoid rattling off long stories.
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Take notes – Write down names of agents, reference numbers, and any key information given.
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Ask follow up questions – Don’t hesitate to ask agents to clarify anything you don’t understand.
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Thank the agent – Expressing gratitude for their time and help can brighten their day.
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Take customer surveys – If you receive great service, let Boost Mobile know by taking their follow-up survey.
With short wait times and knowledgeable agents ready to help, calling Boost Mobile makes it simple to make payments, check usage, change plans, and troubleshoot issues quickly. Follow the tips above to ensure you receive friendly, efficient assistance.
Calling Boost Mobile customer service provides the fastest way to manage your account, make payments, change plans, and troubleshoot device issues. Save the key service numbers like general customer support, billing, and tech support in your contacts. Have your account information handy before calling and aim for less busy hours like early morning or evening on weekdays. Check your remaining minutes and data by phone. Making payments is also easy by calling the dedicated billing line and entering payment details. Follow our tips to get great service from Boost Mobile agents over the phone.
Boost Mobile Customer Service Reviews
I been with boost mobile for over 5yrs and I am a bit low on funds for my family plan and I never asked for a extension and I got no response so ever 414-534-**** primary number and 414-***-**** *nd line
Got a email about a in store upgrade so I called the closest boost to me which was Hamilton rd in Columbus Ohio they were out of the phone that was being promoted was told to try the boost on Brice rd 1896 address. The worker was so rude and would not comply with the promotion I tried to show him email he went on to tell me it was only online. I tried to show him my email that said store only. The person refused to look at email and told me it would be well over the price quoted on email. I know about additional charges that may be associated with promotion but the phone itself was a promotion upgrade for 25 dollars he had them in stock and said the phone would be original price. He told me to go out store he about to eat lunch I asked his name he said none of my business. He treated me so rudely he insisted if I wanted the phone I would pay regular price. Kicked me out store saying he about to eat lunch. But let other customers in the building. I asked him so store is about to close so you can eat lunch he said yes so I went to my van and watch 2-3 customers go into the store he said was closing for lunch. I told him I had just talked to store clerk on Hamilton rd they said they were out of that particular phone to try the store on Brice rd as I did he had the phone in stock and rudely denied me the phone at promotional price the store clerk from Hamilton rd tried to talk to him because I had just talked to him he still refused I told him I was gonna make a complaint he said go ahead make your complaint he started talking loudly in a different language and said get out he about to eat lunch I tried to find boost cooperate office number could not find it so I wasted even more time contacting boost mobile on chat. I thought that would be a help I thought they would call the store and ask him to comply and sell me the phone as it stated in email but that was a waste of time. So about 1 hour and a half was wasted talking to them and talking to worker at the Brice rd store he could care less about good customer service. He could care less about the promotion he could care less about my email with all the information about the promotion he never took the time to look at it least lone read it.He was very rude and could care less about resolving this issue. It was full price his price and thats it it was no care to try to resolve the issue it was full price or nothing and thats exactly what I left out with nothing and being treated as if I was not a paying customer that been with boost for years. The customer service was less than poor. Chatting with boost mobile customer service got nothing resolved except wanting to give me the address of another boost mobile to try. So what I learned today is the person at 1896 Brice rd I cant call him nothing more than a person because Ive never been to a business that had people like that at the front desk dealing with customers like that. SMH. That truly needs to dealt with
I have had my Boost Mobile phone number since 2005 when my husband gifted me the phone. For the past 6 months I have not been in the United States of America. In my current location, Boost Mobile does not have service nor will it allow me to log onto the website to pay my bill. Today 02/29/2024, I finally realized that I had an old email from Boost Mobile and I used that email to get a contact number for customer support. The first person I spoke to helped me to the best of her ability but my issue was unable to be resolved. She than passed me to a “Supervisor” which I highly doubt the woman was because her customer service skills were lacking and she obviously came from a country where you do not listen to the customer nor their concerns, you just tell them it is what it is and get over it. She would not even provide her name when I asked for it. My phone number has not been reassigned but it has been disconnected because I have not been able to pay the bill nor find a person to explain to them how to pay my bill with me not being in the country and the phone not working outside of the US. They told me they could not reactivate my number despite it not being reassigned. I know this is not true because in years past it was no problem if the number is still available, and my number is still available. Rather than transferring me to a technical support person or admitting that she did not know how to fulfill my request the “Supervisor” hung up on me after me patiently waiting 50 minutes to speak to her. And me telling her I can not access the website via my cellphone or computer and reading to her the 403 Forbidden Error that I kept receiving.
On Monday, December 4th, I visited the local Boost Mobile store in Manitowoc, Wisconsin, at 1201 Washington St. as per the recommendation of the Likewise Protection representative. The purpose of my visit was to have my profile pulled up so that I could sign some necessary papers. I was informed that Boost Mobile would then email the form to the Likewise Protection agency. Additionally, I was advised that while at the store, I could pay my deductible to the insurance company, which would expedite the process of receiving my replacement phone. I was assured that the new device would arrive within five business days. Upon entering the store, I was greeted by Colin, one of Boost Mobiles employees. I proceeded to explain to Colin the instructions I had received from the insurance company. In response, Colin contacted his superior, Brett. I must note that I have had previous encounters with Brett that left me dissatisfied with his level of customer service due to instances of false advertisement. However, I will elaborate on this matter later in this correspondence. While speaking to Brett on Colins cell phone, I relayed the information provided by the Likewise Protection representative. To my surprise, Brett claimed to have never encountered such instructions before. In an attempt to clarify the situation, I requested that we call the insurance company while I was still present in the store. This would allow the representative to provide a more detailed explanation of the necessary steps to complete the insurance policy for my replacement phone, as well as the instructions regarding the payment of the deductible. Brett agreed that I could make the call from the store. However, he then stated that I would need to use a cell phone, which was not possible as I was filing the claim precisely because I no longer had a functioning phone. Brett informed me that there was nothing he could do since the store did not possess a smartphone, which was required to receive a code. I reiterated that all the necessary information should be accessible through my account if they were to retrieve it. Unfortunately, Brett refused my request, insisting that I call from my daughters phone, despite my explanation that I no longer had access to one. Throughout our conversation, Brett continuously cited the absence of a smartphone as the reason for his inability to assist me, due to the code that needed to be sent. However, it would have been a simple matter for him to have the code sent to the smartphone he was currently using. Frustrated and having already made the trip across town, only to have my request dismissed and ridiculed, I requested the contact information for Bretts superior. I believed it necessary to escalate the matter due to his poor handling of the situation. In response, Brett demanded that I leave his store and instructed Colin, the employee, not to provide any further assistance or engage in conversation with me until I complied. I once again asked for the contact information of Bretts superior, but my request was denied once more, and I was told to leave. I reminded Brett that I am a paying customer who deserves better customer service, particularly from a store manager who represents Boost Mobile. In an unprofessional manner, Brett cursed at me, told me never to return to his store, and refused to provide any further assistance or direct me to upper management to address this issue. I must express my deep embarrassment and profound sense of disrespect. I felt completely unheard and disregarded throughout this ordeal. I found myself caught between the instructions provided by the Likewise Protection insurance company and the hostile treatment I received from the staff and management at the Boost Mobile store, culminating in my expulsion from the premises. It is important to note that I have been a loyal customer, maintaining three lines with this company. I was enticed into signing up and acquiring an iPhone 12 based on the false promises of numerous perks, which were never delivered as advertised prior to my enrollment. This experience has left me profoundly disappointed in the decline of this companys standards. I sincerely hope that appropriate action will be taken, beyond a mere reprimand. It is my belief that Brett must undergo comprehensive training in customer service, emphasizing respect, understanding, and the fulfillment of customer expectations. As a customer who has endured the inconvenience of being without a phone since November 30th, 2023, and with the prospect of an additional 5 to 6 days without a device, assuming my insurance claim is processed promptly, I find this situation to be a significant inconvenience. It has become an arduous task to navigate the insurance process, which I pay for on a monthly basis.
How to Contact Boost Mobile Customer Service by Chat?
Boost Mobile customer service agents are also available on live chat. Through the live chat agents, you can get help on multiple issues like making payments, retrieving your PIN, updating your address and more. The Boost Mobile chat hours are Monday through Friday from 4 am to 8 pm PST and from 4 am to 7 pm PST on Saturdays and Sundays. To connect with the live chat agents, simply click on the orange chat icon on the Boost Mobile’s website and provide your details.
How to Pay Your Bill in BoostOne
FAQ
How do I call to pay My Boost Mobile bill?
How do I call Boost Mobile from my phone?
Can I make payments on a Boost Mobile phone?
How do I pay someone else’s Boost Mobile phone bill?
How do I pay for Boost Mobile?
You can pay for your Boost Mobile service using AutoPay, by making a payment online or in the app, or by calling 833-50-BOOST ( 833-502-6678) and using any of the following payment methods: If you want to use your bank account to pay your bill, you can use the PayPal option and have funds withdrawn from your account each billing cycle.
How do I contact Boost Mobile customer service?
Boost Mobile’s accounts and technical support team are available Monday through Friday from 4 am until 8 pm PST, and Saturday and Sunday from 7 am until 7 pm PST. You can use the Boost Mobile customer service chat feature or text 611 from your Boost phone to access self-service options for account information.
How do I get help with my Boost Mobile account?
Simply click and get help with making a payment, retrieving your PIN, updating your address, and more! 1-833-50-BOOST (1-833-502-6678) Manage your account 24/7 with our self-service tools, or talk to a live agent during our business hours: Need More Help? Talk to a live Boost Mobile support agent by chat or phone during business hours.
How do I order a new Boost Mobile phone?
If you want to order a new Boost Mobile cell phone plan or phone, call the number listed below or use the Boost Mobile customer service chat feature. You can reach an agent Monday through Friday from 4 am until 8 pm PST, and Saturday and Sunday from 7 am until 7 pm PST. How do I view and pay my Boost Mobile bill online?