Convenient Online Bill Pay Options for Cape Fear Public Utility Authority Customers

Having to pay bills every month can be a real hassle Writing checks, managing due dates, and making trips to the payment office takes time Fortunately, Cape Fear Public Utility Authority (CFPUA) offers easy online bill pay options for their water and sewer customers in the Wilmington, NC area. In this comprehensive guide, we’ll explain the benefits of paying your CFPUA bill online and walk through how to use their online payment portal.

Overview of CFPUA Online Bill Pay

CFPUA provides water and sewer services to over 180,000 residential and commercial customers in the Wilmington area. They offer several ways for customers to pay their utility bills each month

  • Mail in a check or money order
  • Pay in person at a CFPUA office
  • Pay by phone
  • Pay online through CFPUA’s website

The online bill pay options through CFPUA’s website provide the fastest, most convenient way for customers to pay their water and sewer bills. Customers can pay bills through a one-time payment portal or register for an online account to set up recurring automatic payments and access other features.

Let’s explore the key benefits of paying your CFPUA bill online and walk through the payment options available

Benefits of Paying Your CFPUA Bill Online

Paying your Cape Fear Public Utility Authority water and sewer bill online provides many great advantages:

Convenience

You can securely pay your bill online 24/7. No need to write and mail checks or visit a payment center during business hours.

Avoid Late Fees

When you pay online, you can schedule payments up to your due date, avoiding late fees. Set up autopay for automatic on-time payments.

Payment Tracking

You can view your balance, payment history, and past statements all in one place through your online account.

Paperless Billing

Go paperless by opting into emailed billing notifications rather than receiving paper bills in the mail.

Payment Flexibility

Make one-time payments or set up recurring autopay. Choose credit card, debit card, or bank account payments.

Time Savings

Paying online takes just minutes compared to mailing in payments or visiting in person.

Security

The online payment portal uses encryption and security measures to keep your information safe.

Paying your CFPUA utility bill online is the fastest, most convenient option. Avoid the hassle of paper bills and ensure on-time payments every month.

One-Time Payment Option

The quickest way to pay your CFPUA bill online is through their one-time payment portal QuickPay.

To make a one-time CFPUA bill payment online, simply:

  1. Go to https://cfpua-cis-prod-css.azurewebsites.net/quickpay

  2. Enter your 10-digit CFPUA account number found on your bill

  3. Enter your payment amount

  4. Enter your credit/debit card or bank account information

  5. Submit payment

You’ll receive an emailed receipt after paying online through QuickPay. Payments post to your account within 1-2 business days typically.

While QuickPay only allows one-time payments, setting up an online account provides expanded bill pay options.

Online Account Setup for Recurring Payments

Creating an online CFPUA customer account allows you to set up convenient recurring automatic payments, go paperless, manage payment methods, and more.

Follow these steps to set up your online account:

  1. Go to www.cfpua.org and click on “Pay Online”

  2. Click on the “Customer Self Service Portal” link

  3. Click “Register” to create your account

  4. Enter your account number, email, username, password, and verification code

  5. Accept the terms and submit your registration

Once your account is created, you can log in to manage recurring payments, update account details, view billing history, and access other convenient features for managing your CFPUA utility service.

Making Recurring Payments Through Your Online Account

With your online account set up, you can easily set up automatic recurring CFPUA bill payments.

To set up autopay:

  1. Login to your online account

  2. Click “AutoPay Program”

  3. Select whether to pay full balance or fixed amount each month

  4. Enter your credit/debit card or bank account details

  5. Review and submit your enrollment

Autopay will now be enabled for your account. Your bill will be paid automatically on the due date each month moving forward.

You can log in anytime to update your payment method, view payment history, or disable autopay if needed. Recurring autopay takes the hassle out of paying your bill each month.

Convenient Online Bill Payment Options with CFPUA

As you can see, CFPUA offers quick and easy online bill pay options for their water and sewer customers. The one-time payment QuickPay portal allows fast one-time payments, while setting up an online account enables recurring autopay and account management features.

Take advantage of the convenience of online bill pay. Avoid late fees, save time and effort each month, and simplify bill payment with CFPUA’s online options. Sign up for an account or use QuickPay for your next bill!

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FAQ

What is the phone number for Cfpua bill pay?

Payments will be due at the same time as customers’ regular CFPUA bill. To enroll in a payment plan, contact CFPUA Customer Service by calling 910-332-6550 between 8 a.m. and 5 p.m., Monday through Friday. Customers may also contact us online by clicking here.

How to pay water bill Wilmington, NC?

Debit or Credit Card Payments To make a credit card payment, contact Customer Service at 910-332-6550 or visit one of our payment centers located at 235 Government Center Drive or 929 N. Front St. between 8 a.m. to 5 p.m. Monday through Friday. There is a $3.00 fee for credit card payments per every increment of $300.

Who provides water to Wilmington, NC?

The Cape Fear Public Utility Authority (CFPUA) provides water and sewer services for the residents of the City of Wilmington and New Hanover County.

What is the budget for the Cfpua?

The Cape Fear Public Utility Authority released a breakdown for the $112.9 million budget, to be voted on Wednesday. It is up by 13.9% — or $13.7 million — from 2023. Last year, it increased by 7.7% – or roughly $7 million.

How do I contact Cape Fear Public Utility Authority?

Water emergencies Call our emergency hotline Contact Us Cape Fear Public Utility Authority 235 Government Center Drive Wilmington, NC 28403 Phone: 910-332-6550 Fax: 910-332-6353 Emergency: 910-332-6565

Where is Cape Fear Public Utility Authority 235 Government Center Drive?

Cape Fear Public Utility Authority 235 Government Center Drive Wilmington, NC 28403 Phone: 910-332-6550 Fax: 910-332-6353 Emergency: 910-332-6565 Quick Links Board Meeting Agendas & Minutes

How do I pay my cfpua bill online?

Make a one-time payment: QuickPay All you need is your CFPUA account number, which can be found on your bill. Register an online account and set up recurring payments: Customer Self-Service portal Set up secure payments online with your Master Card, Visa or checking account and review your bill 24 hours a day, 7 days a week.

Does Cape Fear water have PFAS?

Earlier this month, Cape Fear Public Utility Authority announced for the first time that water exiting its Sweeney Water Treatment Plant had non-detect levels of PFAS in it. The occasion marks a significant step forward since the GenX Crisis began, but the milestone will come at a cost to residents.

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