How to Pay Your Electric Bill with Capital Electric in Bismarck, ND

Living in Bismarck means being a proud member of Capital Electric Cooperative. As a member, you know paying your monthly electric bill is essential to keep your lights on and appliances running. But with so many ways to pay your Capital Electric bill these days, what is the easiest and most convenient method?

In this comprehensive guide, we will walk through all the bill payment options offered by Capital Electric in Bismarck, ND Whether you prefer paying online, by phone, or in person, we’ve got you covered! Read on to learn tips for streamlining bill payment and avoiding late fees

Overview of Capital Electric Bill Pay Options

As a Bismarck resident powered by Capital Electric you have plenty of choices for taking care of your monthly electric bill

• Pay online via SmartHub
• Use the automated pay-by-phone system
• Set up automatic bill payment
• Mail in a check or money order
• Drop off payment at the co-op office
• Leave payment at various drop boxes around town

With online, phone, automatic, mail, and in-person payment options, you can choose the method that fits your needs and lifestyle.

How Do I Pay My Bill Online Through SmartHub?

Paying online using SmartHub is one of the most popular options because it’s fast, secure, and available 24/7. Here’s how to pay your Capital Electric bill through SmartHub:

1. Go to capitalelec.smarthub.coop or download the app

2. Log into your Capital Electric SmartHub account

3. Select “Make Payment” from the menu

4. Choose one-time or recurring payment

5. Enter payment amount

6. Provide debit/credit card or bank account info

7. Review details and submit payment

You’ll receive an instant email confirmation that your payment was processed. It’s that easy!

Can I Pay Over the Phone with Capital Electric?

Absolutely! Capital Electric offers a secure automated pay-by-phone system you can use anytime to pay your bill.

Simply call 1-855-937-1736 and follow the prompts to:

• Check your current account balance

• Make a one-time payment using your credit/debit card

• Update your phone number on file

• Access other account options

This automated system is available 24/7 for your convenience. Avoid hold times and easily pay in just a few minutes using the phone!

What Is Automatic Bill Payment Through Capital Electric?

One of the easiest ways to pay your electric bill is to set up automatic payments through Capital Electric. This allows your monthly bill amount to be automatically:

• Charged to your credit or debit card

• Withdrawn from your checking or savings account

To enroll, complete the Automatic Payment Authorization form on the Capital Electric website. You can also sign up through your SmartHub account under the “Auto Pay Program” section.

Once setup, you’ll never have to worry about missing a payment deadline again!

Can I Just Mail My Payment to Capital Electric?

Sure, Capital Electric accepts bill payments by check or money order via regular mail. Simply make your check payable to Capital Electric and mail to:

Capital Electric

PO Box 730

Bismarck, ND 58502

Be sure to include your Capital Electric account number on the check or detach and include the payment stub from your bill.

Allow 5-7 days for mail payments to be received and processed to avoid late fees.

What If I Want to Pay My Bill in Person?

Paying your Capital Electric bill in person is easy if you’re already out running errands around Bismarck.

You have two options:

1. Stop by the Capital Electric office at 7401 Yukon Drive during business hours of 8am-4pm, Monday through Friday.

2. Use the 24/7 drop box located in the parking lot next to the light pole. Just put your payment (check or money order) in an envelope and deposit into the drop box anytime.

The Capital Electric office is closed on major holidays, so the drop box is the way to go on those days.

Are There Other Bill Payment Drop Boxes in Bismarck?

For your convenience, Capital Electric has additional electric bill payment drop boxes located around Bismarck, including:

• All 4 Family Fare grocery store locations

• North Dakota State Capitol building

• Dakota Community Bank (Lincoln branch lobby only)

Simply place your payment in the special Capital Electric drop box during open hours. Payments left in the drop boxes will be collected and processed daily.

What Payment Methods Does Capital Electric Accept?

Capital Electric offers flexibility by accepting multiple payment methods, including:

• Credit/debit cards: Visa, Mastercard, American Express, Discover

• Automatic bank withdrawal from checking or savings

• Cash: In-person payments only

• Money order

• Personal check

• Cashier’s check

Make sure to have your Capital Electric account number handy, no matter how you choose to pay your bill.

How Can I Avoid Late Fees on My Capital Electric Bill?

To avoid getting hit with late fees on your monthly Capital Electric bill, be sure to pay by the due date listed on your statement.

Some tips to remember:

• Pay online by 8pm CST on due date

• Allow 5-7 days for mailed payments

• Schedule automatic payments for your due date

• Use pay-by-phone system by 8pm on due date

• Bring in-person payments to office/drop box before 4pm on due date

Also call Capital Electric immediately if you expect difficulty paying on time for any reason. They may be able to set up a payment plan.

Can I Get Reminders for My Capital Electric Bill?

Yes, Capital Electric offers both email and text alerts to remind you when your bill is coming due or has been paid successfully.

To set up bill reminders:

1. Log into SmartHub

2. Go to Notifications

3. Select desired alerts for bills, payments, etc.

4. Choose email or text message

5. Review and confirm choices

These alerts act as handy reminders so you always pay your bill on time! Customize as needed.

What If I’m Having Trouble Paying My Capital Electric Bill?

If you are struggling to pay your Capital Electric bill on time, contact them immediately to discuss payment plan options and financial assistance programs that may be available, including:

• Payment arrangements spreading balance over several months

• Budget billing to even out monthly costs

• Low Income Home Energy Assistance Program (LIHEAP) federal funding

• Local charity assistance programs

• Energy conservation tips to lower usage/bills

Capital Electric wants to help members who may be facing financial hardship pay their electric bill as best as possible.

Can I Provide Feedback on Capital Electric’s Payment Options?

Yes! Capital Electricalways welcomes feedback from members on ways to improve services like bill payment.

You can provide your suggestions or experiences by:

• Taking member satisfaction surveys

• Speaking with a customer service rep

• Emailing Capital Electric staff

• Attending local events to give feedback

• Joining the Member Advisory Committee

• Running for the Board of Directors

As a member-owned electric cooperative, Capital Electric values input to enhance the member experience.

Is Paying My Bill Through Capital Electric Safe?

Yes, you can feel fully secure paying your Capital Electric bill through the available options. Safety measures include:

• Encrypted SmartHub platform

• No sensitive data stored in systems

• Automated pay-by-phone uses account PINs

• In-person and drop box payments kept locked

• Mail screening protocols in place

• Employees background checked

• Video surveillance at office

Rest assured your personal information is protected when paying your electric bill.

How Do I Get Help with Capital Electric Bill Pay?

If you need any help with setting up bill payment, troubleshooting issues, or have questions, Capital Electric’s member services team is available:

• Email [email protected]

• Call 701-223-1513 during office hours

• Chat live on SmartHub mobile app or website

• Stop by the Bismarck office at 7401 Yukon Drive

Friendly, knowledgeable staff can guide you through any aspect of paying your monthly electric bill. Don’t hesitate to reach out to them!

What Are the Benefits of Paying Through Capital Electric?

When you utilize Capital Electric’s bill payment options you can enjoy conveniences like:

• Payment anytime, anywhere

• Avoid late fees

• Earn rewards on credit card

• Set up bill reminders

• Access account online 24/7

• Multiple payment methods

• Detailed payment history

• Great member service support

• Safe and secure process