Paying your water bill on time is an important responsibility as a resident of Carterville, IL. The city’s Water Department provides high-quality drinking water to homes and businesses, and relies on customer payments to operate. This guide will walk you through the various ways to pay your Carterville water bill conveniently and avoid any late fees or service disruptions.
Overview of Carterville Water Billing
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Bills are mailed by the 5th day of each month and due by the 20th day
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Meters are read at the end of each month and billed the following month.
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Current water rates can be found on the city’s website.
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Accounts become delinquent after the due date and a 10% penalty is added.
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Service may be disconnected if a bill is more than 30 days past due.
Convenient Ways to Pay Your Carterville Water Bill
Carterville offers several payment options to fit any schedule or preference:
Pay Online
The fastest and most convenient way to pay is online through the payment portal on the city’s website. You can use a credit/debit card or electronic check. Online payments post instantly to your account, avoiding late fees.
Pay by Phone
Call the Water Department office at (618) 985-2011 to pay over the phone with a card. Have your account number handy to process quickly.
Pay by Mail
Send a check or money order along with your payment stub to the address printed on your bill. Allow 5-7 days for delivery to avoid late fees.
Pay in Person
Visit the Water Department office at 101 S. Division St. Monday-Friday 9am-5pm. Pay by cash, check, or money order.
Drop Box
A 24/7 drop box is located on the building exterior. Simply drop off your payment any time of day or night.
Tips for Paying Your Water Bill on Time
Follow these tips and best practices to avoid late fees and keep your water flowing:
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Pay as soon as you receive your bill, don’t wait until the due date.
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Sign up for email billing to get reminders when your bill generates.
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Use online or phone payments for instant processing compared to mail.
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If mailing, allow 1 week for delivery to ensure an on-time payment.
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Mark due dates on your calendar so you remember when to pay.
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Contact the Water Department if you anticipate difficulty paying on time.
What to Do if You Receive a Shutoff Notice
If you fall behind on payments, your account will become delinquent and you may receive a shutoff notice. Here is what you can do:
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Pay the past due amount immediately to bring your account current.
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Call the Water Department to discuss payment plan options if you can’t pay in full.
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Submit an application for the Low Income Household Water Assistance Program if eligible.
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Attend the shutoff hearing to explain your situation and request an alternative solution.
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Contact community resources like churches or nonprofits that may be able to provide bill payment assistance.
Shutoffs can be avoided as long as you actively communicate and cooperate with the Water Department before your service is disconnected.
Avoid Fees and Disruptions with Proper Water Bill Management
Paying your monthly Carterville water bill is a simple process that can be done from the comfort of home or anywhere in just minutes when paying online. Sign up for email billing, mark your calendar with due dates, and pay early to ensure an on-time payment. Contact the Water Department right away if you anticipate an issue paying your bill before the due date. They can discuss arrangements to keep your service flowing smoothly. Consistently paying on time avoids penalties and costly shutoffs while keeping your household water supply accessible.
Frequently Asked Questions About Carterville Water Bills
How can I check my water usage?
Log in to your online account through the payment portal or contact the Water Department to check usage. Reviewing this periodically helps detect leaks.
What if my bill seems higher than normal?
Compare usage to identify any spikes. Contact the Water Department to check if your meter was estimated or if any billing errors occurred.
Who do I contact for questions about my water service or bill?
Reach out to the Carterville Water Department office at (618) 985-2011 or [email protected].
How do I sign up for paperless/email billing?
Download the email billing application on the city’s website and submit to the Water Department.
How can I pay if I’m out of town when my bill is due?
The online payment portal allows you to pay remotely from anywhere, any time before the due date.
Properly managing your Carterville water account ensures uninterrupted service while avoiding unnecessary fees or shutoffs. Paying bills on time through the convenient online or phone options allows busy households to maintain one less utility worry. Contact Carterville’s helpful Water Department staff for any questions about billing, payment assistance, or managing your water account.
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