How to Pay Your Carthage Water And Electric Bill: A Comprehensive Guide

As a responsible renter or homeowner, you need to pay your utility bills on time. There are several easy ways for people who use the Carthage Water and Electric Plant (CWEP) in Carthage, Missouri, to pay their water and electric bills. There are several ways to check your account information and make payments to CWEP. You can do this online, over the phone, through the mail, or in person.

In this comprehensive guide we’ll outline the various methods CWEP provides for paying your bill setting up automatic payments, accessing your account online, and getting help if you’re having trouble paying your bill.

Ways to Pay Your Carthage Water and Electric Bill

CWEP offers several payment options to choose from each month when your water and electric bill is due

Pay Online

The easiest way for most customers to pay their bill is online through the CWEP Online Portal. You can set up a free account on the portal which allows you to view your current charges, see previous bills, make one-time payments and enroll in auto-pay.

To pay online, you just need to have your account number handy. You can use a debit or credit card, or you can take money out of your bank account.

Pay Via the Mobile App

CWEP also offers a free mobile app for iPhone and Android so you can access your account and pay your bill on the go. The app allows you to view your balance, make payments, check your usage and contact customer support.

Download the CWEP app from the App Store or Google Play.

Pay by Phone

You can pay your water and electric bill over the phone using CWEP’s automated payment system. Just call 417-237-7300 and follow the prompts to check your balance and make a payment using your credit/debit card or checking account.

Phone payments are accepted Monday-Friday from 8am to 5pm.

Pay by Mail

If you prefer, you can mail your payment to CWEP using the return envelope included with your monthly bill. Be sure to allow 3-5 business days for your mailed payment to reach the office and be processed. Send checks or money orders payable to CWEP to:

Carthage Water & Electric Plant
627 W Centennial Ave.
Carthage, MO 64836

Pay in Person

You can stop by the CWEP office at 627 W Centennial Ave in Carthage Monday-Friday between 8am and 5pm to pay your bill in person. Cash, check, money order or credit/debit cards are accepted.

There are also two self-service payment kiosks available 24/7:

  • CWEP drive-thru – 627 W Centennial Ave
  • King Cash Saver – 1223 W Central Ave

Enroll in Auto-Pay

For hassle-free bill payment, enroll in CWEP’s Automatic Payment Program. This free service automatically deducts your monthly bill from your checking account or credit card around the due date.

To sign up, simply complete the Auto-Pay form and return it to CWEP or enroll through the online portal.

Auto-pay gives you peace of mind knowing your bill will be paid on time each month.

Accessing Your Carthage Water and Electric Account Online

The CWEP Online Portal allows customers to easily manage their account details and payments online anytime.

To access the portal, you’ll first need to create an account using your CWEP account number and an email address.

Once logged in, you can:

  • View your current and previous water and electric bills
  • Make one-time payments
  • Sign up for paperless billing
  • Enroll in auto-pay
  • Update your contact information
  • View your usage history
  • Report service issues

The portal is optimized for desktop and mobile access so you can manage your utility account from anywhere.

Assistance Paying Your Carthage Water and Electric Bill

If you’re having trouble paying your CWEP bill, it’s important to contact them right away. Waiting can result in late fees, service disconnection and additional charges to restore your service.

Here are some options if you need assistance:

  • Payment arrangements – CWEP allows flexible payment plans if you cannot pay the full amount due. Call 417-237-7300 to discuss a payment arrangement tailored to your situation.

  • LIHEAP – Low-income customers may qualify for federal LIHEAP grants to help cover energy costs. Missouri LIHEAP is administered by the Missouri Department of Social Services. More information can be found on the DSS LIHEAP website.

  • Payment assistance – Local non-profits such as Economic Security Corporation may offer one-time utility payment assistance for qualifying households. Learn more on the CWEP Payment Assistance page.

  • Budget billing – With CWEP’s Budget Billing program, your bill is evened out over the entire year so you have consistent monthly payments and avoid seasonal spikes. Call CWEP or complete the Budget Billing form to enroll.

Don’t hesitate to contact CWEP’s customer service team with any questions about your account or if you need help managing payments. They can walk you through all of the resources available and create a solution that works with your financial situation.

Key Takeaways on Paying Your Water and Electric Bill with CWEP

  • CWEP offers many convenient payment options including online, phone, mobile app, mail, auto-pay and in person.

  • Customers can create an online portal account to easily manage payments, view bills and monitor usage.

  • Payments can be made with all major credit/debit cards, checking account or cash.

  • Assistance is available through payment plans, LIHEAP grants and non-profit funding for customers having trouble paying their bill.

  • Enrolling in auto-pay or budget billing provides consistent monthly payments to avoid surprises.

Paying your water and electric bill on time is an important responsibility as a CWEP customer. Utilize their online tools, assistance programs and excellent customer service to make bill payment as simple and stress-free as possible.

Carthage Water And Electric Bill Pay

Ways To Pay Your Bill

Visit our CWEP Online Portal website

Sign up for a free service that allows you to have your bill amount automatically deducted from your credit card or bank account every month. Enroll Today!

Give us a call at (417) – 237-7300 Mon.-Fri. 8a.m. – 5p.m. to make a payment by phone. Payments cannot be taken by phone after hours.

Bring your entire bill to: CWEP Complex, 627 W. Centennial Ave. Lobby 8AM – 5PM Monday-Friday (Closed Holidays) Drive-thru 8AM – 5PM Monday-Friday (Closed Holidays)

Kiosk Locations CWEP Complex, 627 W. Centennial Ave., Carthage MO

1223 W Central Ave, Carthage, MO 64836

Drop Box available 24/7 at our CWEP Complex (627 W. Centennial Ave., Carthage MO)

Water and Electric Workers Seeking Pay Raise (6/15/23)

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