How to Pay Your Charleston Water Bill

The Charleston Water System provides drinking water and sewer service to over 400,000 residents and businesses in Charleston County, South Carolina. As a customer, you have several options to pay your Charleston Water bill conveniently and on time each month This guide will walk through the available payment methods, policies, and tips for managing your Charleston Water account.

Charleston Water Billing Cycle

Charleston Water bills for service monthly and bills are typically sent mid-month with payment due by the 1st of the following month. For example, February usage would be billed around February 15th and due March 1st.

Review your bill carefully each month and make sure your name, address and account details are correct. Notify Charleston Water promptly of any needed corrections.

Bills can be sent by mail or emailed if you enroll in paperless billing. Make sure to check your bill no matter the delivery method so you don’t miss seeing the latest charges and your payment due date.

Ways to Pay Your Charleston Water Bill

Charleston Water offers several payment options to choose from:

Pay Online

You can quickly and easily make payments by logging in to your account on the Charleston Water website at any time. You can then pay with a credit or debit card or an electronic check from your bank account. You can pay one-time or set up recurring payments.

Pay by Phone

Call 843-727-6800 and select option 1 to use the automated phone system. You can use a credit or debit card to make a payment or check your account balance 24 hours a day, seven days a week.

Pay by Mail

Detach the payment stub from your paper bill and mail with a check or money order to the address printed on the stub. Allow 5-7 days for mail delivery.

Pay in Person

Bring your payment to the Charleston Water office at 103 St. Phillip Street Monday-Friday from 8:30am to 5pm. Payments by cash, check, money order, or credit/debit card are accepted.

Auto Bill Pay

Forget about paying manually each month! Sign up for auto bill pay to have your payment automatically withdrawn from your bank account on the due date every month.

Pay Nearby

Take your water bill to any Charleston County Library, Charleston County Building, and select Publix stores to pay in person with cash or check.

No matter which option you choose, be sure your payment reaches Charleston Water by the due date to avoid late fees. Track your payment history online in your account.

Charleston Water Billing Policies and Fees

Be aware of these key Charleston Water policies and fees when paying your bill:

• Bills are due on the 1st of the month following the service period
• A 10% late fee is applied to past due balances
• Accounts 30 days past due are issued disconnection notices
• A $30 fee is charged to disconnect water service for nonpayment
• A $30 fee is also charged to restore service after disconnection
• Processing fee is charged for returned/declined payments

Avoid the hassles of late fees and service interruptions by paying your water bill in full and on time every month. Charleston Water does not offer payment extensions.

Financial Assistance Programs

If you are struggling to pay your Charleston Water bill, check if you qualify for any of these assistance programs:

• Low Income Water Assistance Program (LIHWAP) – Helps limited income households pay water bills

• Crisis Intervention Program (CIP) – Provides one-time assistance for households facing disconnection

• Owner-Occupied Rehabilitation Program – Makes water/sewer repairs and upgrades for owner-occupied properties

• Round It Up Program – Rounds your bill up to the nearest dollar with proceeds funding assistance programs

Reach out to Charleston Water at 843-727-6800 to ask about bill help if you are facing financial hardship. They can evaluate your situation and eligibility for applicable programs.

Tips for Managing Your Charleston Water Account

• Provide accurate contact information so you receive important account notices on time.

• Go paperless with e-billing to get due date reminders and avoid mail delays.

• Sign up for usage email alerts to detect potential leaks early.

• Check for eligible water rebates and incentives through Charleston Water’s conservation programs.

• Investigate water pressure issues in case a problem is inflating your usage.

• Install water efficient fixtures and appliances to help control costs.

Staying on top of your Charleston Water account makes paying your bill stress-free. Monitor your usage trends closely and address spikes right away. Utilize available financial assistance and conservation programs. With good account oversight, you can manage Charleston Water bills with ease.