Paying your Chelan County PUD (Public Utility District) bill should be simple and convenient. Chelan County PUD offers several options to pay your electric, water, sewer, garbage, fiber, and other utility services bill either online, by phone, or in person.
Online Bill Pay
The easiest way for most customers to pay their Chelan County PUD bill is online through the utility’s PowerPay online payment system. You can pay your PUD bill anytime online at www.chelanpud.org/my-pud-services/pay-my-bill or directly through the PowerPay website at https://billpay.chelanpud.org.
To pay online, you will need your Chelan County PUD account number and the amount due. PowerPay accepts Visa, MasterCard, Discover, American Express, and e-checks as payment. Payments are posted immediately to your account.
The PowerPay online payment system is secure, convenient, and available anytime. I recommend setting up an online account if you don’t already have one. With a PowerPay account, you can:
- View your current and past bills
- Make one-time payments
- Set up recurring payments
- Check your payment history
- Update your contact information
- Go paperless by enrolling in e-billing
Online payments through PowerPay are processed by a secure third-party payment system. Chelan County PUD does not store your financial information on their systems.
Pay by Phone
If you prefer to pay your Chelan County PUD bill over the phone, call (509) 661-8729 to use the automated pay-by-phone system. This system is available 24/7 and accepts Visa MasterCard and Discover cards.
To use the pay-by-phone system, you will need to enter your 10-digit Chelan County PUD account number and the amount you owe for the current month. The system will guide you through the steps. Payments made through the automated phone system are posted to your account immediately.
Pay In Person
You can also pay your Chelan County PUD bill in person at one of the utility’s offices:
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Wenatchee office – 327 N Wenatchee Ave, Wenatchee, WA 98801
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Chelan office – 232 E Wapato Ave, Chelan, WA 98816
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Leavenworth office – 210 14th St Leavenworth WA 98826
Each office has a 24-hour drop box where you can leave check or money order payments (please do not put cash in the drop boxes). In-person payments made during business hours can be paid by cash, check, credit/debit card, or money order. Payments left in the drop boxes will be posted to your account the next business day.
Payment by Mail
You can also mail your Chelan County PUD bill payment to:
Chelan County PUD
PO Box 1231
Wenatchee, WA 98807-1231
Please allow 5-7 business days for mailed payments to be received and posted to your account. Include your remittance stub to ensure proper crediting to your account.
Automatic Payments and Equal Pay Plans
If you want to set up automatic bill payment each month, Chelan County PUD offers a couple options:
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Automatic bank or credit card payments – Your bill is paid automatically each month on the due date by direct withdrawal from your bank account or charged to your credit/debit card.
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Equal Pay plan – Your annual costs are averaged into 12 equal monthly payments to avoid seasonal spikes.
To enroll in Automatic Payments or the Equal Pay plan, call (509) 661-8002 or stop by one of the PUD offices to complete an enrollment form.
Automating your payments ensures your bill gets paid on time each month and simplifies your personal finances. I recommend enrolling in one of these plans if you want peace of mind that your PUD bill is always paid on time.
Payment Assistance and Rebates
If you are having trouble paying your Chelan County PUD bill, the utility offers several assistance programs:
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Bill payment assistance – Qualified limited income customers can get help paying their utility bills through grants administered by the local Community Action Council.
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Conservation rebates – Rebates are available on energy efficient appliances, weatherization upgrades, and more to help reduce your monthly utility costs.
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Payment arrangements – Payment plans and extensions may be available if you cannot pay the full amount due.
Contact Chelan County PUD at (509) 661-8001 to learn about available bill pay assistance options. Help is available if you are struggling to cover your monthly utility expenses.
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Does Chelan County PUD provide Internet service?
While Chelan County PUD laid the fiber optic infrastructure, we do not provide the actual internet service. You’ll need to connect with an Internet Service Provider. Below you’ll find a list of providers with their contact information.
How much does Chelan County PUD charge for electricity?
A total of 1, 482 industrial accounts, 6, 474 commercial customers and 39, 781 residential accounts are provided electricity by the company. Chelan County PUD bills their patrons a residential electricity price of 3.21 cents per kilowatt hour on average.
What does Chelan County PUD do?
Chelan County PUD is responsible for furnishing, installing, and maintaining the primary system equipment, current transformers, meter(s), and meter wiring. Check for any local ordinances/covenants that may prevent you from obtaining an underground service. Complete a New Service Application and a Commercial Load Application.
What information is kept confidential by Chelan County PUD?
This confidential information is kept confidential and is solely used by Chelan County PUD to bring you important District information. Must be 10 digits. The PUD would like to contact the person responsible for a business’s local operations for planned power outages or other emergency situations.