How to Pay Your Chino Hills Water Bill: A Complete Guide

People who live in Chino Hills know how important it is to pay their water bill on time every month so that their water keeps running. There are a number of easy ways to pay your Chino Hills water bill with the city, including in person or online.

In this comprehensive guide, we’ll outline the various methods you can use to pay your Chino Hills water bill Whether you prefer automated payments, online portals, phone payments, or old-fashioned checks by mail, the city has a solution for you

Set Up Online Bill Pay

The easiest way to pay your Chino Hills water bill is to set up online bill pay through the city’s online payment portal. This allows you to view and pay your bill electronically each month

To get started, you’ll first need to register your account on the online portal using your account number and customer number from a previous water bill. Once registered, you can take advantage of convenient features like:

  • Auto Pay – Set up automatic monthly payments from your bank account or credit card so you never miss a payment.

  • Bills sent electronically instead of on paper: Save the environment by not getting paper bills and getting your statement every month.

  • Mobile Payments – Pay your water bill online 24/7 from your computer, tablet, or mobile device.

  • Payment Notifications – Receive email reminders when your bill is ready and due.

Online bill pay is a fast, easy way to stay on top of your water bill. Payments post instantly, so you never have to worry about late fees.

Pay Online Without Registration

If you don’t want to register for an online account, the city allows you to pay your water bill online without signing up. Just use the “Pay Now” option to make a one-time payment by credit card or eCheck.

This is a great option if you just need to pay your current bill but don’t want the hassle of registration. Note that one-time payments will incur a small processing fee.

Pay by Phone

Another way to pay your Chino Hills water bill without registering for online access is by using the city’s automated phone payment system.

To pay by phone, just call (909) 364-2660 and select the automated payment option. You’ll need to enter your account number and follow the prompts to submit payment via credit card, debit card, or eCheck.

The phone payment system is available 24 hours a day, 7 days a week for your convenience. This is a good option if you don’t have consistent internet access.

Pay by Mail

If you prefer to do things the old-fashioned way, you can always mail in a physical check or money order to pay your Chino Hills water bill.

To pay by mail, write your check or money order payable to “City of Chino Hills” and include your payment stub in the envelope. The mailing address is:

City of Chino Hills
Utility Billing Office
14000 City Center Drive
Chino Hills, CA 91709

Be sure to allow 3-5 business days for mailed payments to post to your account to avoid any late fees.

Pay In-Person

For those who prefer the personal touch, you can pay your Chino Hills water bill in-person at the Utility Billing Office on the 2nd floor of City Hall. They accept cash, checks, money orders, cashier’s checks, and credit/debit cards.

The Utility Billing Office is open Monday to Thursday from 7:30am to 5:00pm and Fridays from 7:30am to 4:00pm (except on holidays). Paying in-person ensures same day posting so your payment is immediately reflected on your account.

Drop Off Payment

If you can’t make it inside to the Utility Billing Office, the city has a secure 24/7 drop box where you can leave water bill payments. The drop box is located in the City Hall parking lot on the west side of the building near the Police Department.

To use the drop box, simply place your check or money order in an envelope with your payment stub. Write “City of Chino Hills – Utility Billing” on the outside of the envelope so it gets routed properly. Payments left in the drop box before 8:00am will be posted same day.

PayPal and Venmo

For maximum convenience, the city allows you to use PayPal or Venmo to pay your water bill instantly online. These peer-to-peer payment services link to your checking account and provide instant transfers.

To use PayPal, simply select it as your payment method when paying through the online bill pay portal. For Venmo, use the city’s handle @ChinoHills-UtilityBilling to send your payment. Just include your account number in the notes.

Auto Pay

The easiest way to ensure you never miss a water bill payment is to enroll in auto pay. This automatically charges your credit card or bank account each month for the amount due.

To set up auto pay, register for online bill pay on the city’s portal. From there, you can select auto pay options and securely store your payment information. Then each month your bill is paid automatically on the due date without you lifting a finger!

Budget Billing

If you want to spread out your water costs evenly throughout the year, Chino Hills offers a budget billing program. This allows you to pay a fixed amount each month based on your estimated annual charges.

To enroll in budget billing, you must have 12 months of payment history with no late payments. Your monthly budget amount gets recalculated each May and November based on actual water usage. Contact customer service to sign up.

Payment Extensions and Assistance

If you are having trouble paying your water bill, Chino Hills does offer payment extensions and assistance programs:

  • One-time extension – Receive a one month extension on your due date by submitting a written request.

  • Payment arrangements – Set up a payment plan to pay your balance over an extended timeframe.

  • Low-income discount – Qualified low-income households can receive a 30% discount on water rates through the Help to Others (H2O) program.

Be sure to contact customer service as soon as possible if you need help paying your bill to avoid water shut-off.

Paying your Chino Hills water bill on time every month is easy when you use one of the many convenient payment options offered by the city. Whether you prefer automatic payments, online portals, phone calls, mailed checks, or in-person service, they have you covered. Review your options and choose the payment method that best suits your needs and lifestyle.

Chino Hills Water Bill Pay

Five Easy Ways to Pay Your Utility Bill:

  • Pay online by visiting Payment methods accepted online include your checking/savings account (eCheck), debit/credit card (Visa, MasterCard, Discover, and Amex), PayPal, and Venmo.
  • Mail your payment to: City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709.
  • Drop-off your payment at the payment box located in the City Hall parking lot, west side of the Chino Hills Library near the Police Department. For your own protection, please do not put cash in the payment box.
  • Pay in-person at Chino Hills City Hall, 2nd floor, Utility Billing Office during normal business hours. Payment methods accepted include cash, check, money order, cashiers check, and debit/credit card (Visa, MasterCard and Discover).
  • Pay by phone on our automated system by calling (909) 364-2660. Payment methods accepted by phone include your checking/savings account (eCheck), and debit/credit card (Visa, MasterCard, Discover, and Amex).

When paying your bill, please make checks payable to “City of Chino Hills.” Be sure to enclose the stub portion of your bill. Your canceled check is your receipt. For your own protection, please do not send cash by mail or leave in the payment box.

For utility account or billing-related questions, please call the Chino Hills Utility Customer Service at 909-364-2660.

  • Utility Billing Customer Service

    Email Utilities Physical Address 14000 City Center Drive 2nd Floor Chino Hills, CA 91709 Phone: 909-364-2660 Monday through Thursday 7:30 am to 5:00 pm Friday 7:30 am to 4:00 pm Directory

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