Paying your utility bills online is the convenient and hassle-free option that saves time and gives you more flexibility than mailing paper checks Citizens Electric makes it easy to go paperless and pay online through their website or mobile app
In this comprehensive guide we’ll explain everything you need to know about paying your Citizens Electric bill digitally. Whether you’re brand new to online payments or looking to switch from mailed checks, we’ll cover how to register what payment methods you can use, when payments post, setting up autopay, and more bill payment tips. Let’s get started!
Overview of Citizens Electric Online Bill Pay
To pay your Citizens Electric bill online, here are the steps you need to take:
-
Set Up Online Account Access – Register your account on the Citizens Electric website or mobile app. This gives you access to bill pay, account management and more.
-
Add Payment Method: You can save a bank account, credit card, debit card, or e-Check as a way to get paid. You can store multiple options.
-
Schedule Payments – Pick one-time or recurring auto-pay dates each month. Customize the payment amount as needed.
-
Get Payment Confirmations – Receive email or text notifications when payments are processed successfully.
-
Review Payment History – Check past transactions and see pending payments in your account for easy tracking.
-
Access More Features – View statements, monitor usage, update account details and utilize other convenient self-service options.
Now let’s walk through the step-by-step process to start paying your Citizens Electric bill online.
Step 1: Register for Online Account Access
First, you’ll need to sign up for an online account on the Citizens Electric website or mobile app. Here’s how:
-
Go to www.cecmo.com and click “My Account” at the top.
-
On the login page, click “New User” to create an account.
-
Enter your 10-digit Citizens Electric account number and an email address or phone number associated with your account.
-
Create a password and security questions. Agree to the terms of use.
-
You’ll receive a verification code by email or text to confirm your identity. Enter it and click submit.
Once registered, you can start managing payments, checking usage, updating account details and more!
Step 2: Add Your Payment Method
To pay your bill online, you need to store valid payment info like a bank account or card. Here are the options:
-
Bank Account – Connect your checking or savings account to make e-Check payments. You’ll need your routing and account numbers.
-
Credit/Debit Card – Store any major credit or debit card like Visa, Mastercard, Discover or American Express.
-
Citizens Electric Gift Card – Redeem gift card funds towards your bill. Enter the card number and PIN.
To add a payment method:
-
In your Citizens Electric online account, click “My Profile”.
-
Select “Payment Methods” and choose to add a new one.
-
Enter your bank account details or card number and billing info.
-
Save the payment method to your profile.
Add multiple methods and easily switch between them for each payment!
Step 3: Schedule Your Bill Payment
Once your account is set up, it’s time to schedule a payment. Follow these steps:
-
Go to the payments page and pick a stored payment method.
-
Enter the payment amount, either your total due or a custom amount.
-
Choose the processing date for one-time payments or set up recurring auto-pay.
-
Review the details and submit the payment.
-
You’ll get an email or text when the payment processes successfully.
For one-time payments, schedule them at least 3 business days before your due date. For auto-pay, payments will deduct monthly on the set recurring date.
Step 4: Manage Payment History and Notifications
Your online account makes managing payments easy.
-
View Payment History – Check status of any pending, processed or failed payments.
-
Set Notifications – Get email or text alerts for processed payments, approaching due dates and other account activity.
-
Update Billing Details – Keep your address, email and phone number current.
-
Monitor Usage – See daily/monthly usage to understand your charges better.
-
Go Paperless – Opt into paperless billing to save paper and get notifications when new statements generate.
Tips for Smooth Online Payments
Follow these tips and best practices when paying your Citizens Electric bill online for the best experience:
-
Schedule one-time payments at least 3 business days before your due date to ensure on-time delivery.
-
Double check that your payment and billing information is up-to-date to avoid issues.
-
Save payment confirmations so you have proof of payment if any questions arise later.
-
Check your payment status online if your due date approaches with no confirmation.
-
Contact Citizens Electric customer support right away if a payment doesn’t process so they can investigate and correct any problems.
-
Review statements regularly to identify any unusual account activity like duplicate charges.
Answering Common Online Payment Questions
If you’re new to paying bills digitally, here are answers to some frequently asked questions:
What types of payments can I make online?
You can pay by bank account (e-Check), credit card, debit card, Citizens Electric gift card or checking account numbers. No cash payments are accepted online.
When will my online payment be applied to my account?
One-time payments are usually applied within 1 business day. Recurring auto-pay transactions process on the date you select each month.
Can I change the payment amount or date for auto-pay?
Yes, you can adjust the payment amount and processing date anytime for both one-time and recurring payments in your online account.
What do I do if I think my payment didn’t go through?
First check your payment history and notifications. If there are no indications it was received, contact Citizens Electric as soon as possible to trace the payment and correct any issues.
How can I get notified when my bill is ready or a payment processes?
In your online account, you can opt into email or text alerts for a variety of account activity triggers like statement ready, payment received, and past due notices.
Can I still get paper bills if I pay online?
Yes, you can continue receiving mailed paper statements even if you pay online. Or you can go paperless and have bills emailed to save paper. It’s your choice!
Pay Your Citizens Electric Bill Online with Ease
Make Payments, and Check Your Usage with the SmartHub App
With the SmartHub app, you can manage your account any place, any time, on your mobile device. Payment options, usage data, billing history, outage reporting and more are all at your fingertips.
All you need is your account number, an email address, and one of the below links to sign up!
Dont have a smartphone? No worries! The same benefits can be utilized through our website portal, right from your computer. Just click the web portal link below.
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
SmartHub has features that make managing your account as easy as possible. Whether through the web, your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact member services, and get the latest news.
As soon as you log in, you’ll have access to view your billing history and make a payment with just a few clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even get to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Contact us for member service requests or with any questions you may have.
How To Pay Electricity bill through Citizens Smart App
FAQ
What is the phone number for Citizens Electric Jackson MO?
How do I pay my electric bill at Citizens’ Electric?
Citizens’ Electric offers a variety of convenient ways to pay your electric bill. The full-service counter at the Company office accepts cash, checks and money orders. A walk-up payment slot is available when paying by check or money order. Send checks and money orders to 1775 Industrial Blvd., Lewisburg, PA 17837.
Where can I pay with Citizens Electric Corporation?
Contact us today! Citizens Electric Corporation authorized payment locations will now include all CVS Pharmacy, Dollar General, Walgreens, Walmart, and participating 7-Eleven locations. This change allows members access to nine convenient locations across the service territory, plus 36 additional retail locations within minutes of the area.
What is citizens’ electronic bill presentation & payment solution?
Citizens’ electronic bill presentation and payment solution offers instant access to your electric accounts 24 hours a day, 7 days a week. You can view your electric bill, customer data, statements, payment history, and lots of detail about your energy usage. You can report an outage, view outage status and make service requests on line.
Does Citizens’ Electric offer a home energy calculator?
Citizens’ Electric has made available a complete suite of interactive home energy and appliance energy calculators. The suite also includes an abundance of educational and informational materials for adults and children.