A Comprehensive Guide to Paying Your Citizens Gas Bill Online

Citizens Gas is a major natural gas utility provider in Indiana, They serve over 1 million residential and business customers across the state

Paying your Citizens Gas bill on time each month is important to avoid late fees and service interruption. The utility offers several ways to pay your bill conveniently including online bill pay.

This guide will walk through everything you need to know to successfully set up and use Citizens Gas online bill pay.

Overview of Citizens Gas Bill Pay Options

Every month, Citizens Gas customers can pay their natural gas bill in a few different ways:

• Online – Fast and easy through the online account management portal
• By phone – 24/7 automated phone payments
• By mail – Send check or money order to billing address
• In person – At authorized payment locations around the service area
• Auto pay – Monthly automatic payment from bank account

Online and phone payments allow real time posting so your account reflects paid status right away. Mailed payments require 7 days for processing. In-person payments vary by location.

Learn how to use the easy and popular way to pay for things online by reading on.

Benefits of Paying Your Citizens Gas Bill Online

Citizens Gas encourages customers to take advantage of online account management and bill pay options. Benefits include

• Convenience – Pay anytime, anywhere with internet access
• Payment options – Use credit/debit card or eCheck
• Payment history – View previous bills and payments
• Paperless billing – Receive and view bills electronically
• Account management – Update account and contact info
• Usage tracking – Monitor daily consumption
• Alerts – Get reminders about due dates
• No fees – Free to pay online versus fees for other methods

With online bill pay, you don’t have to worry about lost bills or delays with the mail. And you save money by avoiding late fees from missed due dates.

How to Set Up Citizens Gas Online Bill Pay

Setting up online bill pay with Citizens Gas is easy and only takes a few minutes. Follow these steps:

1. Go to Citizens Gas online account website

2. Click on “Register” in top right corner

3. Enter your account number, name, email address, phone number

4. Create username and password

5. Agree to terms and conditions

6. Click “Register”

You will receive an activation email. Just click the link to verify your email and activate your account.

Once logged in, you can view your account dashboard, current and past bills, make one-time payments, and manage account details.

Making One-Time Payments Online

The quickest way to pay your Citizens Gas bill online is with a one-time payment on your account dashboard.

1. Log into your online account

2. Locate the “Make a One-Time Payment” box

3. Enter payment amount

4. Select payment method – credit/debit or eCheck

5. Enter card or bank details

6. Click “Continue”

7. Review payment info and click “Submit Payment”

You’ll receive a confirmation email with details of the transaction. The payment will apply instantly to your account balance.

Setting Up Recurring Automatic Payments

For even more convenience, you can enroll in auto pay through your Citizens Gas online account. This automatically pays your bill from your payment method each month on the due date.

To set up recurring payments:

1. In your account, click on “My Profile”

2. Select “AutoPay Accounts”

3. Choose account to enroll

4. Enter your payment method

5. Pick a payment date

6. Agree to terms and save

Now your gas bill will be paid on time, every time, without you having to do anything! You’ll receive email confirmations each time the automatic payment processes.

Paying by Credit Card, Debit Card, or eCheck

Citizens Gas gives you different ways to pay your bill online:

• Credit/debit card – Visa, MasterCard, American Express, Discover
• eCheck – Electronic transfer from checking or savings account

Credit and debit card payments appear as “Citizens Energy” on your statement.

There is no fee for eCheck payments directly from your bank account. You’ll just need to provide your routing and account numbers.

Saving your payment method to your online account enables quick one-click payments each month.

Accessing Your Citizens Gas Account by Phone

In addition to online, you can access your Citizens Gas account and make payments by phone.

Call (317) 924-3311 and select “Make a Payment” from the menu prompts. You will need to enter your 10-digit account number and verification code from your bill.

The automated phone system is available 24 hours a day, 7 days a week. Payments made after 7 PM ET post the next business day.

Avoid Late Fees and Service Disruption

To avoid late fees on your Citizens Gas bill, payment must be received by the due date each month. Otherwise, a penalty will be assessed.

If a past due balance remains unpaid for multiple billing cycles, Citizens Gas may initiate service disconnection. Reconnection fees would then apply to resume service.

Online payments provide instant posting to your account, so take advantage any time you need to pay close to the due date. Just be sure to submit payment before 7 PM for same day processing.

You can also enroll in email or text alerts through your online account to receive reminders about upcoming due dates and past due notices.

Getting Help with Your Citizens Gas Bill

If you are struggling to pay your natural gas bill, Citizens Gas may be able to help. Contact them as soon as possible to discuss bill payment assistance options.

You may also qualify for funds through Crisis Expansion Program (CEP) or the Energy Assistance Program (EAP) in Indiana. Citizens Gas partners with community action agencies that administer these utility assistance grants.

Don’t let an unpaid gas bill turn into a crisis. Reach out early to find an appropriate solution. Maintaining open communication with Citizens Gas is key.

Switching Natural Gas Providers

Citizens Gas distributes natural gas to customers in central Indiana as a utility monopoly. This means they are the only option for gas delivery service in their designated territory.

However, you can choose another company for natural gas supply, such as Constellation or Shell Energy. These alternative suppliers compete for business. You may be able to find cheaper gas rates.

Contact Citizens Gas to initiate a gas supplier switch. You will still receive one monthly bill from Citizens for distribution fees and supplier charges. Do your homework to find reputable suppliers and negotiate the best rates.

Customer Service Contacts for Citizens Gas

If you have any questions about your Citizens Gas account, bill payment, or customer service needs, contact them through:

• Phone – Call (317) 924-3311

• Online – Submit customer request form

• Mobile App – Download app for account access and messaging

• Email – [email protected]

• Mail – Citizens Energy Group
  P.O. Box 7056
  Indianapolis, IN 46207-7056

Citizens Gas aims to provide excellent service. Don’t hesitate to reach out by phone or online for prompt support.