Paying your City of Akron bill online is a convenient way to stay on top of your payments and avoid late fees. The City of Akron offers several options for residents and businesses to pay their utility bills, taxes, citations, and other fees online. In this comprehensive guide, we’ll walk through everything you need to know about paying your City of Akron bill online.
Getting Started with Online Bill Pay
To get started with online bill payment for the City of Akron, you’ll first need to have an account set up.
For utility bills, you can set up an account through the City of Akron WebConnect portal. This allows you to view and pay water sewer, and recycling bills.
For tax bills and other city services, you’ll set up an account through the City of Akron website. This covers payment for income tax, property tax, citations, and more.
You can log in and handle payments once you have an account. When you set up your online account, make sure you have your most recent bill on hand.
Paying Your Utility Bill Online
Let’s start with utility bills, since that’s likely the most common payment residents make to the City of Akron. This includes your water, sewer, and recycling services.
To pay your utility bill online, you’ll first log into your WebConnect account. If you don’t have an account yet, you can set one up right on the WebConnect homepage.
Once logged in, you’ll see a summary of your account. Click on “Pay Bill” to make a payment. You can choose to pay the total amount due or make a partial payment.
WebConnect gives you several options for paying your utility bill:
- Credit/debit card – Visa, Mastercard, Discover, American Express
- Electronic check – Directly from your bank account
- Recurring payment – Set up automatic monthly payments
Be sure to double check that your payment info is correct before submitting. You’ll receive a confirmation email with your payment details. Payments made before 4 PM are typically processed the same day.
Paying Taxes and Other Fees Online
For tax bills, citations, licenses, permits, and other payments to the City of Akron, you’ll use the online payment system on the City’s website.
After creating an account, you can log in and access your balance. Click “Pay Now” to make a payment.
You’ll select the category your bill falls under, such as:
- Income tax
- Property tax
- Permitting
- Citations
- Dog licenses
Enter your account number or other identifying details to pull up your balance. Select your payment amount and method to complete the transaction.
This system also allows you to opt into text/email reminders for bills to avoid late payments.
Payment Options Overview
Here’s a quick overview of the payment options available for paying your City of Akron bill online:
- Credit/debit card – Visa, Mastercard, American Express, Discover
- eCheck – Directly from your checking or savings account
- Recurring payments – Automatic payments on a schedule you define
- Partial payments – Pay a portion of your balance when needed
- Text/email reminders – Get notices when your bill is due
The online payment systems accept most major card providers. Keep in mind credit/debit card payments typically have a service fee, while eCheck payments do not.
Avoiding Late Fees and Disconnection
Paying online allows you to avoid late fees and potential disconnection of service. Here are some tips:
- Set up text or email reminders through the online system so you never forget a bill.
- Sign up for automatic recurring payments if you want hands-off bill management.
- Pay early or schedule payments in advance if you’ll be traveling when a bill is due.
- Pay partial payments whenever you can so your balance doesn’t creep up.
- Contact customer service if you are struggling to pay on time to learn about assistance options.
Monitoring your account regularly through the online portal gives you control over your balance. Don’t wait until you receive a paper bill – log in online anytime to view and pay your bill.
Customer Service for Online Payments
If you have any trouble with the online payment systems, the City of Akron has dedicated customer service teams ready to help.
For utility bill questions or WebConnect support, call 330-375-2554 or email [email protected].
For tax, permit, citation, or other bill questions, call 330-375-2311.
The customer service teams can provide assistance with:
- Account setup issues
- Resetting passwords
- Payment errors or declines
- Reviewing account balances
- Payment plan options if you cannot pay in full
Do not hesitate to reach out to customer service if you encounter any problems. The City of Akron wants to make paying your bill online as quick and easy as possible.
Paying your City of Akron bills through the online payment systems allows you to monitor your account, avoid late fees, and set up convenient recurring payments.
To recap, here are some key tips:
- Set up accounts for utility bills and taxes/fees separately
- Save payment methods to check out faster in the future
- Take advantage of text/email reminders so you never miss a bill
- Contact customer service if you have any payment issues
Online payments help you take control of your City of Akron expenses. Paying on the City’s user-friendly systems is a great way to simplify bill management. Sign up for accounts today to get started with online bill pay.
City of Akron Charter Review Commission
FAQ
Where can I pay my Akron water bill?
How do I pay my Akron City taxes online?
Why is my Akron water bill so high?
How much is water in Akron, Ohio?
Does Akron have a water bill assistance program?
Beginning in 2024, the City of Akron will be implementing a new water rate structure. The City is also launching a new water affordability program called the Akron Water Bill Assistance Program. Click here for more info or visit AkronOhio.gov/WaterAssist. You can determine your estimated new payment by using the city’s calculator tool below.
What is the Akron utility bill assistance program?
The City of Akron is launching the Akron Utility Bill Assistance Program to help Akron residents struggling with their utility bills. The application will not be available until January 1, 2024. Please check back then to apply.
Does Akron have a homestead exemption?
Akron Residents who do not own their home, but are responsible for their water bill must attach documentation to their application verifying their responsibility to pay for the Akron water bill. If using Homestead Exemption eligibility, the City can verify eligibility without an application.
How do I send a settlement statement to Akron utilities?
You may also provide us with a copy of the settlement statement from the sale of the property by: mailing it to Akron Utilities Business Office, 1180 S Main St, Suite 110, Akron, Ohio 44301-1253. To turn off the water at the street, please include a written request signed by the owner to turn off the water.