Beautiful mountain views and warm Southwestern sunshine are what it’s like to live in Alamogordo, New Mexico. But as a resident, you know that the city will send you regular bills for things like water, sewer, trash collection, and more.
In the past paying these recurring bills meant writing checks and making trips to City Hall each month. But thankfully, the City of Alamogordo now offers a streamlined online bill pay system. Read on as I provide a step-by-step walkthrough of how to view and pay your city bill through the Alamogordo online portal.
By the end of this guide, you’ll be a pro at going paperless and making electronic payments to the City from the comfort of home. No more stamps or envelopes required!
Why Pay Bills Online?
Before we jump into the how-to let’s look at why you should take advantage of the City of Alamogordo’s online billing and payment system
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Convenient 24/7 access from any device
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Avoid late fees by paying anytime before the due date
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Secure encrypted payment processing
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Get emailed reminders when bills are ready
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Store payment info for quick one-click payments
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View current and past statements all in one place
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Reduce paper waste and clutter
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Set up automatic payments for hassle-free billing
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Access free customer support for any questions
When it comes to convenience, speed, security and efficiency, the online option beats writing checks hands down. Now let’s go over how simple and intuitive the portal is to use.
Step 1: Create an Online Account
The first step is getting set up with an online account on the City of Alamogordo billing portal website:
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Go to the login page at alamogordo.billingdoc.net
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Click on “Create an Account” below the sign-in fields
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Enter your 11-digit account number and other requested info
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Create a secure username and password
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Agree to the terms of use and click “Create Account”
Once submitted, you’ll get a confirmation email with a verification code to enter and gain full account access. And just like that – you’re signed up for online bill pay!
Step 2: View Monthly Bills
Now that your account is created, let’s go over the easy process for viewing your monthly or bi-monthly utility bills:
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Log into your account portal
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Click on “Billing and Payment” from the top menu bar
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Select the utility account you want to view
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Open any bill to view a detailed statement with usage, charges, due date, and amount owed
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Click “View Bill Images” to see a scan of your original paper bill
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Use the “Statements” tab to view or download bills from previous months
With the City of Alamogordo portal, all your billing history is organized in one convenient digital dashboard.
Step 3: Pay Your Bill
The portal offers a quick and easy way to pay your bill directly on the site:
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From your open bill, click on the “Pay or View Payments” button
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Select your payment amount and then choose a payment method:
- Credit or debit card
- eCheck – directly from your checking account
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For cards, enter your card number, expiration date, and CVV security code
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For eCheck, provide your account number and routing number
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Click “Continue” and then submit payment
Once submitted, the funds will immediately transfer from your account. It’s the fastest way to pay your City bill and avoid any late fees!
Step 4: Sign Up for AutoPay
For absolute convenience, the online portal gives Alamogordo residents the option to enroll in autopay:
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From the dashboard, click on “AutoPay Program”
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Select the account you want to activate autopay for
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Check the terms and conditions box and click “Enroll Account”
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Choose either your card or bank account on file for payments
And that’s it! The system will now withdraw payments automatically each month so you never have to think about it. Simple bill management.
Additional Portal Features
Beyond billing and payment, the City of Alamogordo online portal offers a few other helpful features:
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Update your stored payment methods
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View water usage and payment history charts
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Set up paperless billing to go green
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Submit meter readings
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Receive email/text notifications for bills and payments
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Send messages to the billing department
So explore all the options for taking control of your city utility account!
In just a few simple steps, you can view statements, make one-time payments, enroll in autopay, and more – all through the convenient online portal. Ditch the stress of manual payments and let technology handle the hard work. Better manage your household utility bills by going paperless with the City of Alamogordo today.
Setting Up Auto Pay On-Line:
The City of Alamogordo bills monthly for your utility account. We use cycle billing and, depending on your address and cycle, your billing date will vary from month to month by 3-6 days. This is done so we may avoid bills being generated or becoming due on weekends and/or city observed holidays.
If you wish to set your utility account to auto-pay (debit/credit card) through our on-line vendor we recommend the following best practices to avoid missed payments and late or delinquency fees.
DO NOT use your bill date as the pay date – since your bill is not generated on the same day every month it is possible that there will not be an amount due and payable on the same day of the month as your previous bills.
DO SET your pay date +/- 5 days from your due date – your bill is due 15 days after the bill date and does not incur a late fee until 25 days after the bill date.
DO monitor your account on-line – once registered for auto-pay you may monitor your account at any time for new bills or payments.
If you have questions please contact Customer Service at 575-439-4260.
Local Services from Outside Companies
The City of Alamogordo Government does not offer Gas and Electricity. PNM is the electricity provider for Alamogordo residences. New Mexico Gas Company is the natural gas provider.
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Utility Billing Customer Service
Email Utility Billing Customer Service Physical Address 1376 E Ninth Street Alamogordo, NM 88310 Phone: 575-439-4260 Fax: 575-439-4282