Living in Alexandria Louisiana? You likely receive water sewer, gas, and electricity services from the City of Alexandria Utilities Department. The city offers convenient ways to view and pay your utility bill online. In this article, I’ll walk through the online payment options and tips for managing your City of Alexandria utility account.
Overview of City of Alexandria Utility Services
The City of Alexandria provides the following utility services to residents and businesses
- Electricity
- Natural gas
- Water
- Sewer
They handle billing and account management for all these services. The utility department office is located at 625 Murray Street in Alexandria
Benefits of Paying Your Bill Online
The City of Alexandria offers an online portal for managing your utility account. Here are some key benefits of using the online system:
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View account details – See your current charges, account balance, due date, and payment history.
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Paperless billing – Receive bills digitally via email to avoid paper waste.
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One-time or recurring payments – Schedule one-time payments or set up automatic monthly payments.
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Multiple payment methods – Pay by credit/debit card, bank draft, or electronic check.
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Avoid late fees – Pay on time consistently by setting payment reminders.
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24/7 access – Log in any time to view or pay your bill.
Let’s look at how to enroll in online billing and make payments for your City of Alexandria utility account.
Enrolling for Online Bill Pay
Follow these steps to get set up for online payments with the City of Alexandria utility department:
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Have your latest utility bill handy to reference your account number and zip code.
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Select “New Users Click Here” to begin enrollment.
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Enter your account number, account zip code, email address, and create a username and password.
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Accept the terms and conditions and click Submit.
Once enrolled, you can start viewing your bills online and making online payments.
Making a One-Time Payment
To make a one-time utility bill payment, simply:
- Log into your account on the online portal
- Select “Make Payment”
- Enter payment details including amount and payment method
- Confirm payment details and submit
One-time payments via credit/debit card or e-check are processed quickly. Just be sure to pay by your due date to avoid late fees.
Setting Up Recurring Payments
For hands-free utility bill payments, set up automatic monthly payments:
- Access the “My Profile” section of the online portal
- Select AutoPay Program
- Choose your preferred payment method
- Input the monthly payment amount
- Confirm your enrollment details
Recurring payments will be automatically deducted from your payment method each month on your bill due date.
Getting Payment Receipts
You can access payment receipts right on the online portal under your account activity. Or have receipts emailed to you by enabling paperless billing.
Payment receipts contain details like:
- Payment amount
- Payment date
- Account balance
- Confirmation number
Keep these receipts for your records to track payments made for your utility services.
Avoid Late Fees with Online Payments
The City of Alexandria charges late fees if your utility bill is not paid by the due date. Late fees are 1.5% of the unpaid balance. Paying online helps avoid late fees because it’s an easy, automated process.
Other bill pay tips:
- Set payment reminders/alerts
- Enroll in auto-pay
- Schedule payments immediately after receiving your bill
Online payments also help you avoid mailing delays or forgetting to pay on time.
Getting Account Alerts
In addition to bill reminders, the online utility portal offers custom account alerts you can enable:
- Payment received
- Payment failed
- Bill ready
- Past due bill
Set up the alerts you want to receive via email or text message. These real-time notifications help you stay on top of your City of Alexandria utility account.
Customer Service for Online Billing Support
If you need help with the online utility billing system, the City of Alexandria provides customer support:
- By phone: 318-441-6310
- Email: [email protected]
- In person: 625 Murray Street office
The utility department staff can answer questions about online bill pay, resolve account issues, and assist with enrollments.
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Forms
Questions – Contact Us
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311 No Results
Information about Online Bill Pay for City Utilities
FAQ
What is the number for City of Alexandria utilities online payment?
Who is the director of the City of Alexandria utility?
How much is the utility deposit in Alexandria, Louisiana?
Where can I pay my utility bill in Alexandria?
City of Alexandria, LA Where may I pay my utility bill? Utility Customer Service Office 625 Murray Street Alexandria, LA 71301 ( Map) City Hall (drop box at Mini Park) 915 Third Street Alexandria, LA 71301 ( Map)
Does Alexandria have public utilities?
The City of Alexandria does not operate any public utilities. The following companies are the primary providers of their respective services: Virginia American Water, Verizon, Comcast, Dominion Virginia Power, Washington Gas, Alexandria Renew Enterprises.
How does the city of Alexandria use the stormwater utility fee?
The City of Alexandria runs a Stormwater Utility and uses the money it receives from the Stormwater Utility Fee to support neighborhood stormwater management initiatives. All residential and non-residential property owners receive separate real estate tax bills that include a line item for the Fee. Hold on, redirecting.
What responsibilities does the director of utilities have in Alexandria?
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.