How to Pay Your Water Bill to the City of Burlington

Municipal water service is provided by the city to people and businesses in Burlington, North Carolina and Burlington, Vermont. But to keep your water on, you have to pay your city bill on time and regularly. The cities of Burlington give you a number of easy ways to pay your water bill.

Online Account Access

The fastest way to pay your Burlington water bill is through the city’s online payment portal. The cities allow customers to set up a secure online account to view water usage billing history, and make quick online payments.

Online bill pay allows 24/7 access from your computer or mobile device. You can avoid mailing checks or calling during business hours. Online payments post instantly to your account, avoiding delays.

The Burlington online portals accept major credit cards and e-checks. You can pay outstanding balances or even prepay future bills. Online access provides the ideal quick payment option.

Paying via the Mobile App

For added convenience, the Burlington city utilities offer mobile apps for Apple and Android devices. The apps allow you to view your water account, usage, billing details and make secure payments on-the-go.

The app lets you pay your Burlington water bill from your phone at any time, from home, at work, or while you’re traveling. The app also provides contact info if you need customer assistance.

Enrolling in Auto Pay

For the most convenience, city utilities encourage customers to sign up for auto-pay and paperless billing. That keeps your payment method safe so that each monthly bill is paid automatically on the due date.

With auto-pay, you don’t have to remember to manually pay each month. Your bill is always paid on time, avoiding late fees or service disruptions. The Burlington online portals make it easy to setup and manage automated payments.

Paying by Phone

If you need personal assistance or prefer phone payments both Burlington city utilities allow water bill payment by phone during regular business hours.

Calling the customer service centers allows you to speak with a representative to process your payment immediately over the phone. Whether you have bill questions or just prefer phone payments, city reps can quickly handle your water bill.

Paying by Mail

Customers who prefer traditional mail payments can send checks or money orders to the city utility billing centers. Be sure to allow 5-7 days for mailed payments to avoid late fees. Include your full account number on checks or money orders.

While mailing payments, the online or phone options will post faster to your account. But the cities still accept physical checks and money orders by mail for your convenience.

Understanding Payment Deadlines

While flexible payment options are offered, customers must abide by certain deadlines to avoid penalties:

• Monthly water bills must be paid by the due date printed on statements to avoid late fees.

• Accounts with past-due balances may face water service interruption. Reconnect fees often apply to restore service.

• Late fees and penalties apply to overdue account balances, even if partial payments are made toward the monthly bill.

• Prepaying or overpaying your account does not exempt you from late fees if the current month’s bill is unpaid after the due date.

Review your payment policies and deadlines to avoid extra fees or service disruptions. Keeping your water account current is essential.

Payment Assistance Programs

If an unexpected financial hardship makes paying your water bill difficult, the Burlington utilities understand. They can direct you to programs providing utility payment assistance.

The federal Low Income Home Energy Assistance Program (LIHEAP) offers aid paying home utility bills. LIHEAP funds can apply to city water bills also. Contact your local LIHEAP agency to learn qualification requirements and apply.

The cities also offer payment plans or arrangements for customers facing temporary hardships. Contact the billing departments to inquire about assistance keeping services active during financial struggles.

Special Billing Programs

The city utilities offer special billing options to reward loyal customers and assist fixed-income households:

• Senior citizen and fixed-income customers may qualify for smaller utility meters to reduce minimum monthly costs.

• Customers who prepay 6-12 months of water bills upfront may receive a discount or free service period.

• Payment incentives reward customer loyalty while helping budgets. Ask about available billing programs.

Keeping Your Water Flowing

Reliable water service is essential for every home and business. The Burlington city utilities work diligently to deliver quality water to customers. But residents must pay bills fully and on time each month.

The cities offer multiple payment options through online, phone, automatic billing, and traditional mail. Paying promptly helps avoid fees while keeping your water flowing. Contact the billing departments with any payment questions.