How to Pay Your Water Bill to the City of Casper

Having access to clean, safe drinking water is vital for all residents and businesses in Casper, Wyoming. The City of Casper provides water service to over 60,000 people across the city. Paying your monthly water bill allows the city to continue maintaining and upgrading Casper’s water system infrastructure and services. This article will walk through the process of paying your City of Casper water utility bill online, by phone, by mail, or in person.

Overview of City of Casper Water Bills

All homes and businesses that use the city’s public water system get a bill every month from the city of Casper. These bills have two components:

• Basic Service Charge – This covers fixed costs like meter reading and billing. It is a flat monthly fee regardless of water used.

• Water Usage Charges – This charge is based on the actual amount of water consumption each month measured in hundreds of cubic feet (CCF) Rates get higher at increased usage levels

Bills are mailed around the 1st of each month and due by the 20th. Late fees apply to overdue bills

When to Pay Your Casper Water Bill

Casper water bills follow a monthly payment cycle. Key dates include:

• Bills Issued – On or around the 1st of each month.

• Due Date – Payment must be received by the 20th to avoid penalties.

• Late Notices – Mailed after the due date if a bill is still unpaid.

• Shutoff Warning – Delinquent accounts get a shutoff notice around the 25th.

• Service Disconnection – Water service may be terminated for bills 60+ days overdue

Pay promptly by the 20th each month to avoid late fees or disconnection. You must pay on time even if you do not receive a bill.

Ways to Pay Your Casper Water Bill

The City of Casper offers several payment options to conveniently pay your water bill:

Pay Online

The easiest way to pay is through the online payment portal at casperwy.billingdoc.net/login. You can make secure credit/debit card or e-check payments from your bank account.

To pay online:

1. Visit the payment portal website
2. Enter your account number and 4-digit PIN
3. Select your payment method and amount
4. Submit payment

Online payments process instantly 24/7.

Pay by Phone

Call the city’s payment line at 1-833-681-5712 to pay over the phone using your credit/debit card. Have your account number ready.

Pay by Mail

Mail your payment stub along with a check or money order to:

City of Casper
P.O. Box 1130
Casper, WY 82601

Allow 7-10 days for mailed payments to arrive before the due date.

Pay in Person

Bring cash, check, or card to pay at:

City Hall
200 N. David St.
Casper, WY 82601

Monday-Friday, 8am-5pm

Drop Box

A 24/7 drive-up drop box is located at:

City Hall
200 N. David St.
Casper, WY 82601

Include your payment stub or account number.

Auto Bank Draft

Sign up to have your bill automatically drafted from your bank account each month. Call the city to enroll.

Payment Assistance Programs

If you are struggling financially and unable to pay your water bill, Casper offers assistance:

• Payment Arrangements – Set up a monthly payment plan.

• LIHEAP – Federal low-income energy grants may help pay water bills.

• Leak Adjustments – One-time credits may be given for qualifying leaks.

• COVID-19 Aid – Additional help is available for pandemic hardships.

Inquire about qualifications and application process for these programs.

Avoid Late Fees and Disconnection

Paying your Casper water bill after the due date can lead to these consequences:

• Late Fees – A 10% penalty fee will be added to overdue bills.

• Shutoff Notice – Properties with bills 30+ days late receive a shutoff warning.

• Water Service Disconnection – Service may be terminated on accounts 60+ days past due.

• Reconnection Fee – A $30 fee is charged to resume service after disconnection.

Avoid penalties and disruption of your water service by paying your bill in full each month no later than the due date.

Disputing Your Water Charges

If you believe your water bill is inaccurate, contact the City of Casper right away to dispute the charges before the due date. Some reasons you may want to dispute a bill:

• Meter misread or malfunction
• Leak adjustment requested
• Rate class coded incorrectly
• Previous balance paid
• Multiple accounts on one meter

The city will investigate disputed bills and make corrections as needed. Your water cannot be shut off for nonpayment while a dispute is pending. Provide details on why you think your bill is wrong.

Moving In or Out of Casper

Contact the City Utility Billing Office before your move date to open or close your water account:

To Start Service: Provide your move in date and new address. A deposit may be required to open an account.

To End Service: Give advance notice of your move out date to schedule a final meter read and closing of your account.

Key Contacts for Casper Water Service

Reach out to the City of Casper with any questions about your water service, billing, payments, or disputes:

Utility Billing Office

200 N. David Street
Casper, WY 82601

Phone: 307-235-8383

Online Payments: casperwy.billingdoc.net/login

Payment Line: 1-833-681-5712

Email: [email protected]

Website: www.casperwy.gov/departments/finance

By paying your Casper water bill promptly each month, you allow the city to continue providing safe, reliable water service to all residents and businesses. Avoid late fees and disruption of your water by remitting payment by the due date.

Frequently Asked Questions (FAQ)

Here are answers to some common questions about paying water bills in Casper:

How often are water bills issued in Casper?
Bills are issued monthly and must be paid by the 20th of each month.

What are the ways to pay a Casper water bill?
You can pay online, by phone, mail, in person at City Hall, or by auto bank draft.

What happens if I don’t pay my water bill on time?
Late fees will be added to overdue bills. Eventually, your water service may be disconnected.

Can I dispute my water bill?
Yes, contact the city immediately if you think your bill is inaccurate. They will investigate disputed bills.

How do I start or stop water service when moving?
Call the Utility Billing Office to open or close your account when moving in or out of Casper.

Who do I call about water service problems?
Contact the City of Casper Utility Billing Office at 307-235-8383 for any questions or issues.

Where is my water meter located?
Your meter is typically located in a basement, crawlspace, or utility closet. Outside pit meters are also common.

How can I check for water leaks?
Monitor your meter over time when no water is running to check for leaks. A moving meter indicates a leak.

How can I conserve water?
Take shorter showers, fix drips, water plants efficiently, run full loads of laundry and dishes, etc.