Paying your City of Chino water bill online is a quick and easy way to stay on top of your payments With just a few clicks, you can view your water usage, charges, and account balance and make secure payments 24/7 This comprehensive guide will walk you through the process of setting up and using the City of Chino’s online bill pay system.
Overview of City of Chino Water Billing
The City of Chino Utilities division handles water, sewer storm drain trash collection, and other municipal services for residents and businesses. Water bills are issued monthly and are due upon receipt. You have a choice of receiving paper bills by mail or enrolling in paperless e-bills.
There are several ways to pay your City of Chino water bill
- Online through the e-BillPay system
- By phone using the automated payment line
- By mail with check or money order
- In person at City Hall with cash, check, or credit card
- At the drive-up payment box behind City Hall
- In the payment drop boxes at City Hall
Online bill pay offers the most convenience and options. Let’s look at how to get set up.
Registering for Online Bill Pay
To use the City of Chino’s online bill payment system called e-BillPay, you first need to register for an account. Here are the steps:
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Go to www.onlinebiller.com/chino_city/. This is the e-BillPay login page.
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Click “Register” below the login fields.
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Type in the account number and zip code that go with your City of Chino water account. Select whether it is a residential or commercial account.
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Create a username and password. The password must be at least 8 characters including a number and symbol.
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Enter your contact information like name, email, phone number, and billing address.
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Read and accept the terms of service.
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Verify your email address by clicking the link sent to your inbox.
Once registered, you can start using the online bill pay system immediately.
Logging In and Viewing Your Water Account
To log in to e-BillPay in the future, simply go to the login page and enter your username and password.
After logging in, you will see a dashboard with your current account balance and due date. Click “Account Details” to view your latest water bill with the usage breakdown and all charges.
Under “My Profile”, you can update your contact information, change your password, switch to paperless billing, and manage notifications.
Making a One-Time Payment
Making a one-time water bill payment on e-BillPay is fast and easy:
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On the homepage, click “Make Payment” next to your account.
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Enter the payment amount up to your outstanding balance.
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Select your payment method:
- Credit or debit card – Visa, Mastercard, American Express, Discover
- Electronic check – Provide checking account number and routing number
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Fill in your payment method details and billing address.
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Click “Continue” to go to the verification page. Review the details carefully!
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Submit payment and wait for the confirmation page.
The payment will typically process in 1-2 business days and be applied to your water account. You will receive an email receipt as well.
Setting Up Automatic Payments
For maximum convenience, you can enroll in auto-pay through e-BillPay. This automatically pays your water bill from your credit card or bank account each month.
To set up recurring payments:
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Go to “My Profile” and click “AutoPay Program”.
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Select your preferred payment method and enter the details.
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Choose the date you want payments withdrawn each month.
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Agree to the terms and conditions and submit.
Your payments will now process automatically on the date selected so you never miss a bill! You can cancel or change your auto-pay anytime through your profile.
Getting Account Help and Support
If you have any trouble with e-BillPay, click “Contact Us” at the bottom of the site for customer support options including:
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Email support form
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Live chat
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Toll-free phone number
You can also visit the City of Chino Utilities department page at www.cityofchino.org/UtilityServices for information on water services, rates, and billing policies. Customer service staff are available by phone at 909-334-3250 during regular business hours.
Paying your water bill online using the City of Chino’s e-BillPay system is incredibly quick, easy, and secure. This step-by-step guide told you how to register, view your account, make one-time payments, set up auto-pay, and get help when needed. Sign up for online bill pay today and make water bill management a breeze!
Discontinued Water Service Statistics
As of February 1, 2023, through February 1, 2024, The City of Chino discontinued water service to 1,150 customers for nonpayment.
800-655-4555Southern California Edison (SCE) provides electric utility services to the City of Chino. SCE offers 24-hour customer service to provide convenient support for their customers. They provide electricity to homes and businesses and offer helpful resources on energy efficiency, rotating outages, emergency preparedness, electrical safety tips, and tree planting guidelines to ensure that their electrical utility lines remain unobstructed.
800-427-2200Southern California Gas Company (The Gas Company), is the natural gas provider for residents and businesses in the City of Chino. They offer additional services such as appliance hook-ups and safety checks, an energy efficiency and rebate program, direct assistance for customers with limited income, and resources on emergency preparedness and air quality.
If youre having difficulty paying your natural gas bill, the Gas Assistance Fund (GAF) may be able to provide you or someone you know, with a one-time grant. Learn more by visiting The Gas Companys Gas website.
Holiday Closure: December 24, 2024 – January 1, 2025
*Please note that in observance of the holidays, City Hall will be closed between December 24, 2024, and January 1, 2025, reopening on January 2, 2025. Due to the holidays, trash collection will be delayed by one day for all residents for the weeks of December 25th and January 1st.
During the holiday closure, you may still make your payment online, over the phone using our automated service, or using our City Hall payment drop box.
Online Bill Pay is available for utility account holders. All other utility services are available at City Hall Monday through Friday from 7:30 am to 5:30 pm.
Utility customer service is also available via phone at 909-334-3264 during regular work hours.
If you have a utility emergency after regular work hours with your water or sewer service, call the Chino Police Dispatch Center at 909-628-1234 to have City personnel respond.
One Water Awards: City of Chino Public Works Department
FAQ
What is the phone number for the city of chino water bill?
What is the Chino Water Bill Assistance Program?
How do I pay my water bill in California?
How do I pay my water bill in Carson City NV?
What is city of Chino online Quickpay?
City of Chino Online QuickPay enables you to: View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use Credit/Debit cards to make payments. Please enter your City of Chino account number and service address as they appear on your bill to proceed with your payment.
What does Chino’s utility billing services division do?
The City of Chino’s Utility Billing Services Division collects funds to support the operations of the City’s water, sewer, and storm drain systems, along with collecting funds for: *Please note that in observance of the holidays, City Hall will be closed between December 24, 2024, and January 1, 2025, reopening on January 2, 2025.
Does Chino have water service?
As of February 1, 2023, through February 1, 2024, The City of Chino discontinued water service to 1,150 customers for nonpayment. Southern California Edison (SCE) provides electric utility services to the City of Chino. SCE offers 24-hour customer service to provide convenient support for their customers.
What can I do with a Chino account?
Manage notification subscriptions, save form progress and more. Pay bills and fees online to the City of Chino.