Simplifying Your Water Bill Payments with the City of Cleveland Division of Water

It’s now much easier to pay your water bill to the City of Cleveland Division of Water. As a leading water provider serving over 1. 4 million customers, the Division of Water is dedicated to giving them clean water and great service. So, they make it easy for you to pay your water bill by letting you do it online or in person.

Overview of the City of Cleveland Division of Water

The City of Cleveland Division of Water is the largest supplier of drinking water in Ohio. They provide water services to over 80 communities across six counties in the Greater Cleveland area. The division operates four water treatment plants, five major pump stations, 12 secondary stations, 21 tanks and towers, and over 5,300 miles of water mains.

With a history dating back to 1856, their top priority has always been delivering safe, reliable drinking water to customers. As a public service entity, they take their role providing an essential service seriously.

Ways to Pay Your Water Bill

The City of Cleveland Division of Water offers several ways to pay your water bill conveniently

Pay Online

The easiest way to pay is online through the division’s EZ-Pay website. You can make quick one-time payments using a credit/debit card or bank account. It only takes a few minutes to enter your account number, amount due and payment details.

You’ll receive an email confirmation when the payment processes. Log in anytime to view your balance and payment history.


For hassle-free payments, enroll in AutoPay through EZ-Pay. Your bill will be paid automatically each month using your default payment method. You’ll receive email notifications when payments are processed.

Pay by Phone

Call the division’s toll-free automated phone system at 1-844-846-8357. The automated system lets you make a one-time payment or see how much money is in your account at any time.

Pay by Mail

Mail your payment to the address listed on your printed bill statement. Be sure to include your remittance stub in the envelope. Allow 7-10 days for mail delivery time.

Pay in Person

Head to the division’s Downtown office at 1201 Lakeside Ave to pay your bill in person. You can pay using cash, check, money order or credit/debit card.

Retail Walk-In Payment Centers

The division has partnered with retail chains like CVS, Dollar General, and Ace Cash Express for in-person payments. Take your bill to a nearby participating location and pay with cash or card.

Drop Boxes

For non-cash payments, use one of the secure city drop boxes located around Cleveland. Payments left in the boxes by 8 AM will be processed same-day.

Managing Your Water Account

Sign up for an online account through to access your account details including balance, payment history, water usage, and bill statements. You’ll also receive notifications for leaks, service issues, and bill reminders.

Update your contact information, set up new service, dispute bills, and more through your online account. It’s a convenient way to stay on top of your water account.

Finding Support

The City of Cleveland Division of Water offers various support services for customers:

  • 24/7 Emergency Phone Line – Report urgent issues like water main breaks or low pressure at (216) 664-3060

  • Customer Service Line – Contact the billing department M-F 7AM – 7PM at (216) 664-3130 for account questions or bill inquiries.

  • Resident Assistance Program – Provides bill payment assistance for qualifying low-income households. Call (216) 420-8000 to learn more.

  • Payment Arrangements – Make flexible payment plans tailored to your financial situation. Call customer service to discuss options.

  • Multilingual Services – Access customer support in over 150 languages through confidential phone interpretation services.

With multiple online, phone, mail, and in-person options, paying your water bill to the City of Cleveland Division of Water is quick and convenient. Managing your account online provides added control and transparency. Reach out for personalized assistance and resources if you need help with payments. As your local water provider, the division is committed to great customer service alongside delivering quality drinking water to the community.

City Of Cleveland Division Of Water Bill Pay

City of Cleveland division of water


What number do I call to pay my Cleveland Water bill?

By Phone. Make a payment by calling our 24-hour automated payment line at 216-446-6834 or by calling our Customer Care Center at 216-664-3130 during regular business hours.

How do I pay my Cleveland County water bill by phone?

Pay by Phone Call 888-601-3016 to reach our third party payment provider, Elavon. You can make a payment using the Elavon automated phone system 24 hours a day.

How to check on a water bill?

How do I query my bill? Query your bill by dialing *888# and select option 2 – Query Bill.

How do I pay my Cleveland water water bill online?

Thank you for using Cleveland Water’s online EZ-Pay system. This service allows you to make a one-time payment by credit or debit card, or a bank account. For additional access to your water account and more payment options, consider creating an account at Where is my account number?

How do I make a payment to the city of Cleveland?

Make a payment by mail with a personal check or money order, made payable to City of Cleveland. Write your account number on your check and mail your check and remittance slip in the envelope provided to: Make a payment on your account by visiting our main office, located at: Make a payment with our automated system by calling (216) 446-6834.

How do I pay my utility bill in clevelandwi?

Utility payments can be made in person during open hours, placed in one of the drop boxes outside the Village Hall front door, mailed to Village Hall, or by e–check or credit card at through our vendor, Payment Services Network (PSN). There is a service fee charged by PSN. Dog Licenses:

What does Cleveland water stand for?

The City of Cleveland Division of Water (Cleveland Water) provides drinking water service to 1.4 million residential, commercial, and industrial customers in 80 communities across six counties in Greater Cleveland. We are the largest supplier of drinking water in the State of Ohio and the tenth-largest municipal water service in the United States.

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