How to Pay Your City of Dallas Water Bill

Paying your water bill to the City of Dallas Water Utilities department is easy and convenient with several payment options. This guide will outline the various ways Dallas residents can pay their water bill, from online payments to auto-pay enrollment.

Overview of Paying Your Dallas Water Bill

The City of Dallas Water Utilities (DWU) department provides water and wastewater services to Dallas residences and businesses As a customer, you are billed monthly for your water usage and service Here are some key things to know about paying your DWU bill

• Bills are issued around the 1st of each month and due by the 10th to avoid late fees

• You can pay online, by phone, mail, auto-pay, or at authorized pay stations around Dallas.

• Keep your account number handy to reference when making payments.

• Payment receipts can be accessed online when using electronic payment options.

• Financial assistance is available for qualifying low-income households who need help paying their water bill.

Read on for the full details on how to pay your City of Dallas water bill using the various payment methods.

Paying Online via DallasGo

The fastest and most convenient way to pay your Dallas water bill is online through the new DallasGo payment portal:

• Go to www.dallas.gov/dallasgo and click “Pay Water Bill”.

• If it’s your first time, register for an account with your account number and address.

• Log in to see your balance due and make a one-time payment via card or bank account.

• Set up recurring auto-pay to have your bill paid automatically each month.

Online payments via DallasGo can be made anytime and will post to your account immediately. It’s free to pay online, saving you the cost of a stamp!

Paying by Phone

To pay your water bill over the phone:

• Call 214-651-1441, the City of Dallas Water Utilities payment line.

• Follow prompts to use the automated phone system with your account number.

• Enter payment details for one-time phone payments.

• You can also set up monthly auto-pay over the phone.

The phone payment system is available 24 hours a day, 7 days a week for your convenience. Fees apply to phone payments.

Paying by Mail

If you prefer to mail in your payment the old-fashioned way:

• Make checks or money orders payable to “City of Dallas”.

• Write your account number on the check.

• Tear off the payment stub from your bill and enclose with payment.

• Mail to City of Dallas, PO Box 75277, Dallas TX 75277-1000.

• Allow 7-10 days for mailed payments to post to your account.

Do not mail cash payments. Track mailed payments to ensure timely delivery and avoid late fees.

Paying at Authorized Pay Stations

The City of Dallas has contracted with authorized retail locations around town to accept water bill payments. To pay in person with cash or card:

• Call 214-651-1441 to find pay stations near you.

• Take your water bill to make a payment at the store service desk.

• Retain the receipt as proof of payment.

• Payments post to your account within 48 hours.

Popular pay stations include Fiesta Mart, Kroger, and Majestic Liquors stores.

Enrolling in Auto-Pay

For hands-free bill payment, enroll in auto-pay:

• Set up recurring auto-pay when registering on DallasGo.

• Or call 214-651-1441 to enroll by phone.

• Your bill amount will be automatically paid from your bank account or credit card monthly.

• You still receive a bill for your records but no need to make manual payments.

Auto-pay gives peace of mind that your bill is always paid on time, avoiding late payment fees. You can update or cancel auto-pay at any time through your DallasGo account.

Payment Plan Options

If you’re struggling to pay your water bill on time, the City of Dallas offers payment plans:

• Call 214-651-1441 or email [email protected] to set up a payment plan.

• Payment arrangements can spread your balance over multiple months.

• Payment plans help avoid water service shutoff for delinquent accounts.

• You must stick to the agreed payment schedule to avoid disconnection.

Payment plans provide flexible options for customers facing financial hardship. Discuss your situation with DWU to create a personalized payment solution.

Financial Assistance for Water Bills

For low-income Dallas households that need help paying water bills, there are a few financial assistance programs to explore:

• Dallas Water Customer Assistance Program (CAP) – Offers bill payment assistance and plumbing repair assistance for eligible residents. Apply online or call 214-670-5988.

• Dallas County Health & Human Services – Provides emergency utility bill payment assistance for qualified applicants. Call 214-819-1848.

• LIHEAP – Federal program providing grants for home utility bills, including water/sewer. Apply through the Texas Health and Human Services Commision.

• Salvation Army – Emergency financial assistance is available for overdue water bills and shutoff notices. Call 214-637-8254.

Reaching out for bill help prevents service disconnections and removes the stress of covering water costs.

Avoid Late Fees and Disconnection

To avoid penalties on your City of Dallas water bill:

• Pay your balance in full by the due date around the 10th of the month.

• Late fees of $5 plus 1.5% can add up quickly if you miss the deadline.

• If your account becomes delinquent, a shutoff notice will be issued giving 10 days to pay before disconnection.

• Once water service is suspended due to non-payment, you must pay the full past due amount for it to be restored, plus a $50 reconnection fee.

Pay on time every month to keep your water flowing and prevent expensive late fees or service interruption. Online payment, phone payments, auto-pay, payment plans, and financial assistance can help.

Payment Receipts and Account Records

To access payment receipts and account records:

• Sign into DallasGo to view payment history and print receipts.

• Confirmation screens/emailed receipts are provided for every online or phone payment.

• Retain receipts from pay station payments or check carbon copies for mailed payments.

• Your monthly water bill includes account balance and payment information.

• Call 214-651-1441 or email [email protected] to request account records.

Keep payment receipts and account records for your files to track balances and payments.

Contact Dallas Water Utilities Customer Service

If you have questions about your water bill account or payment options, contact DWU customer service:

• By phone at 214-651-1441 Monday-Friday 8am-5pm.

• In person at City Hall, 1500 Marilla St, Dallas, TX 75201.

• Request support via email, Facebook, Twitter.

• Submit inquiries on the City of Dallas website www.dallascityhall.com.

The DWU customer service team can explain your water usage charges, take payments, set up payment plans, update account details, and more!

Paying Your Dallas Water Bill

As a City of Dallas water customer, keep your account in good standing by paying your DWU bill in full and on time each month. Online payments via DallasGo provide the easiest and fastest payment experience. You can also pay by phone, mail, auto-pay, in person, or set up a payment plan if needed. Maintaining account balance reduces stress and avoids late fees or service interruption.