Paying your water bill is an essential responsibility for all residents and businesses in the City of Eden, North Carolina. The city provides water services to over 15,000 residents across 6.6 square miles. Having access to clean, safe drinking water is vital for our community. By paying your water bill on time each month, you allow the city to continue maintaining and improving Eden’s water infrastructure and services.
There are a lot of questions about how to pay your City of Eden water bill. This article will answer those questions and give you a step-by-step guide.
Overview of City of Eden Water Bills
The City of Eden bills residents and businesses for water usage each month Water meters track how much water is used at each property The city reads these meters and issues water bills based on metered consumption,
Water bills in Eden have two main components:
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Basic Facilities Charge – This is a fixed monthly charge that covers some of the fixed costs of providing water service, It must be paid regardless of whether any water is used,
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Volumetric Rates – This charge is based on the actual amount of water used each month at a property. The city measures water consumption in hundreds of cubic feet (CCF). There are tiered volumetric rates, so water gets more expensive at higher usage levels.
Water bills are mailed out around the 10th of each month and are due by the 30th. Bills not paid on time incur late fees.
When to Pay Your Water Bill
Water bills in the City of Eden are issued on a monthly billing cycle. The due date printed on your bill is the last day to pay each month to avoid penalties
Here are some key dates to remember:
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Bills Sent: Around the 10th of every month, water bills are mailed out.
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Due Date – Payment must be received by the 30th of the month to avoid late fees.
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Late Notices – If a bill remains unpaid after the due date, late notices are mailed on approximately the 35th of the month.
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Service Disconnection – Accounts more than 60 days past due may have water service disconnected around the 55th of the month.
When you pay on time, by the due date, you avoid late fees and the chance that service will be interrupted. Even if you don’t get your bill, you still need to pay it on time.
How to Pay Your Water Bill
The City of Eden offers several options for paying your water bill conveniently:
Pay Online
The easiest way to pay is online through the city’s website. You can make secure online payments by credit card or from a bank account.
To pay online:
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Visit www.edennc.us
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Click on “Online Bill Pay”
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Enter your account number and 4-digit validation code
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Select payment method and submit payment
Online payments are processed immediately and can be made up until 11:59pm on the due date.
Pay by Phone
You can pay over the phone by calling the City of Eden at 336-623-9755. Have your account number and credit/debit card details ready.
Pay by Mail
Detach the payment stub from your water bill and mail it along with a check or money order to:
City of Eden
PO Box 70
Eden, NC 27289
Mailed payments must be received by the due date to avoid late fees. Allow 7-10 days for delivery. Do not send cash in the mail.
Pay in Person
You can pay your water bill in person at:
City of Eden Finance Department
308 East Stadium Drive
Eden, NC 27288
Monday-Friday, 8:30am-5pm
Cash, check, money order, and credit/debit cards are accepted.
Pay at Drop Box
A 24-hour drop box for payments is located outside the Finance Department at the above address. Place your payment in an envelope with your account number written on it.
Automatic Bank Draft
You can enroll in automatic monthly bank drafts from your checking or savings account. Contact the Finance Department to setup.
Failure to Pay Consequences
It is essential to pay your City of Eden water bill by the due date printed on your monthly statement. Here are consequences for failure to pay on time:
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Late Fees – A late payment penalty of $10 or 5% of the balance due will be assessed if payment is not received by the due date.
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Disconnection Warning – If a bill is more than 30 days past due, a warning notice will be sent stating that service may be disconnected.
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Water Shutoff – Accounts more than 60 days past due are subject to water service termination. A $50 disconnection fee will also be charged.
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Collections – Delinquent accounts may be sent to a third-party collections agency, which negatively impacts your credit rating.
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Liens – Unpaid balances can result in property liens being placed in Rockingham County.
Avoid these negative consequences by paying your water bill in full no later than the due date. Contact the City of Eden immediately if you are unable to pay on time.
Payment Assistance Programs
If you are having difficulty paying your water bill, the City of Eden offers programs that may be able to help:
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Payment Arrangements – Payment plans can be set up for customers who cannot pay in full.
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Leak Adjustments – One-time bill adjustments may be given if excess water usage is due to a qualifying leak.
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LIHEAP – Federal energy assistance grants may cover a portion of water bills for households meeting low-income requirements.
You must submit an application to determine eligibility for these assistance programs. Contact the City of Eden Finance Department for more information.
Disputing Your Water Bill
If you believe your water bill contains an error, contact the City of Eden right away to dispute the charges. Some common reasons to dispute a bill include:
- Meter misread or displayed incorrect usage
- Leak adjustment requested
- Incorrect rates charged
- Multiple houses on one meter
- Bill sent to wrong address
A customer service representative will investigate disputed bills and make any necessary corrections. Your service cannot be disconnected for nonpayment while a bill is under investigation.
To dispute a bill, call 336-623-9755 or visit the Finance Department in person. You may need to complete a dispute form or meter re-read request. Provide as much detail as possible on why you believe the bill is inaccurate.
Eden Water Customer Service
The City of Eden Finance Department manages water accounts and billing. Contact them with any questions about your water charges, payment options, or if you need to set up new service:
City of Eden Finance Department
308 East Stadium Drive
Eden, NC 27288
Phone: 336-623-9755
Email: [email protected]
Website: www.edennc.us
Customer service staff are available Monday-Friday from 8:30am-5pm to assist with your water bill needs.
Frequently Asked Questions
How often do I get a water bill?
Water bills are issued monthly by the City of Eden.
When will I get my water bill each month?
Bills are mailed around the 10th of each month and are due by the 30th.
What are the ways I can pay my water bill?
You can pay online, by phone, by mail, in person, at the drop box, or by enrolling in automatic bank drafts.
What happens if I pay my water bill late?
Late fees will be charged if payment is received after the due date. Eventually past due accounts may have service disconnected.
What if I can’t afford to pay my entire bill?
Contact the city to set up a payment plan if you cannot pay in full. You may also qualify for assistance programs.
How do I start or stop water service?
Contact the City of Eden Finance Department to open or close a water account when moving in or out.
How do I dispute my water charges?
Call or visit the Finance Department if you believe there is an error on your bill. They will investigate disputed bills.
Who do I contact for questions about my water service?
Reach out to the City of Eden Finance Department at 336-623-9755 or [email protected]
Paying Your Eden Water Bill
Having clean, safe drinking water flowing to your tap relies on customers paying their water bills promptly each month. The City of Eden makes it as convenient as possible to pay your bill. Be sure to remit payment in full by the due date printed on your monthly statement to avoid penalties. Contact customer service immediately if you need to set up a payment plan or dispute your charges. Paying water bills keeps Eden’s water infrastructure operating and our community hydrated.
Online Bill Payment Service
Our Online Bill Payment Service allows you the convenience of paying your utility bill online. You can now pay our bill 24/7. Payments can be made by using your Master Card, Visa, or Discover Card for a 2.75% fee plus 50 cents p/transaction. Have your account number handy. Just click the green “PAY YOUR BILL NOW” button above or at the bottom of this page to get started.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
You may pay your bill in person at our office address. We accept check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.