Convenient Options for Paying Your City of Gilroy Utility Bill

Dealing with bills is just a fact of life. But the City of Gilroy offers multiple easy ways for residents to pay their utility bills online, by phone, mail or in person. Whether you prefer the convenience of electronic payments or need to pay with cash or check, Gilroy has a payment method that will work for you.

About 60,000 people live in Gilroy, and the city takes care of their water, sewers, and trash. Customers get a utility bill every month with charges for using the service that they need to pay by the due date. Customers can pay the city in person, by phone, by mail, automatically, or online, so they can choose the method that works best for them.

Pay Online For Quick Processing

The most convenient way for many customers to pay their City of Gilroy utility bill is online through the Online BillPay system. This website allows you to securely view your entire bill see payment history, opt into paperless billing and make one-time or recurring payments.

You can pay directly from your bank account or by debit/credit card. Online payments have a small processing fee, but most residents think it’s worth it to be able to pay whenever they want from their computer or phone.

Online payments are processed immediately, so you don’t have to worry about due date delays with mail You can also set up automatic monthly payments so your bill gets paid on time without any effort

Pay by Phone

To pay your Gilroy utility bill by phone, you can call the utility department at (408) 846-0420 and speak with a representative during business hours. They will take your payment info and process it right away.

There are no additional fees for paying by phone But the office is only open Monday-Thursday from 8 30am-4 30pm, so electronic options may be more convenient if you need after hours flexibility

Mail In Your Payment

If you would rather pay your Gilroy utility bill by check, all you have to do is write your account number on the check, cut off and include the payment stub from the bill, and mail the check to:

City of Gilroy
7351 Rosanna St.
Gilroy, CA 95020

Be sure to mail at least 5 business days before the due date printed on your bill to ensure it arrives on time and avoid late fees. Allow 3-5 days for processing once received.

Automatic Bank Draft

For the ultimate set-it-and-forget-it bill pay convenience, enroll in automatic bank draft payments with the City of Gilroy. This authorizes them to automatically withdraw the amount due each month directly from your checking or savings account around the due date.

There are no fees for bank draft payments. You don’t have to remember when bills are due or make manual payments. The amount due is automatically deducted each billing cycle. Complete and return the bank draft authorization form to start this time-saving service.

Pay in Person

You can also pay your City of Gilroy utility bill in person at the Utility Billing department located on the 2nd floor of City Hall at:

7351 Rosanna St.
Gilroy, CA 95020

They accept cash, check or money order payments Monday-Thursday from 8:30am-4:30pm. Payments made at the office are processed immediately. Just be aware that wait times are typically longer early in the week.

Avoid Late Fees

City of Gilroy utility bills have a due date printed on them, typically around the 25th of each month. Payments must be received by that date to avoid a 10% late penalty on any outstanding balance.

If mailing a check payment close to the due date, be sure to account for postal mail delivery time so it arrives by the deadline. Online and phone payments process immediately, so those methods provide assurance your payment will apply in time.

Payment Processing Timelines

While online and phone payments process right away, allow 1-2 business days for payments to fully apply to your account if you need to reference your updated balance.

Mailed check payments take 3-5 days to post once received and applied. Automatic bank drafts are deducted from your account on the due date, but may take an extra day to reflect on your account.

Get Payment Receipts

When paying online or by phone, be sure to print or save the payment confirmation page or receipt number. This provides a record of your payment in case you need to reference it in the future.

No matter how you prefer to pay your utility bill – online, mail, automatic draft, phone or in person – the City of Gilroy offers a convenient option that fits your needs. Simply review your bill, choose a payment method that works for you, and pay the total due by the due date each month.