Paying your utility bills on time is an essential responsibility for all residents and businesses in Grand Junction. However the process can seem complicated if you’re unfamiliar with the available options. This comprehensive guide will explain everything you need to know about paying bills online for the City of Grand Junction.
Online Payment Options
The City of Grand Junction offers convenient online payment portals for various services including
- Water
- Wastewater/Sewer
- Solid Waste/Recycling
- Irrigation
- Parking Tickets
- Parks & Recreation fees
- Permits
- Miscellaneous Billing
To get to these payment pages, go to the City’s Pay Online page and pick the bill you need to pay for.
The City uses two primary online payment systems:
Customer Connect
This system is used for paying water, sewer, solid waste, and irrigation bills. Go to Customer Connect and type in your account number and customer number to pay these bills online.
You can view account balances, see pending payments, select accounts to pay, and choose payment methods on this user-friendly site.
Individual Department Portals
For services like parking tickets, permits, and rec center fees, you’ll be redirected to individual payment portals for those city departments. These sites will walk you through entering any required info and processing your payment.
Payment Methods
The City of Grand Junction accepts the following payment methods for online bill pay:
- Credit Cards – Visa, MasterCard, American Express, Discover
- eChecks – Payment directly from your bank account
A $2.19 transaction fee applies to all online payments, including automatic credit card payments.
Tips for Avoiding Late Fees
To avoid late fees and disruption of service, make sure to pay your bills by the due date each month. Sign up for automated payments or calendar reminders to ensure your payments are always on time.
You can also enroll in paperless billing and receive email or text alerts when bills are ready to view and pay online. Monitoring your account activity through the online portal is another great way to stay on top of balances.
Getting Help with Online Payments
Don’t hesitate to contact the City of Grand Junction Utility Department if you need assistance with online bill payment.
- Call 970-244-1579
- Email [email protected]
- Chat live on the Customer Connect site
The friendly customer service team can answer questions, provide step-by-step instructions, and troubleshoot any payment issues.
Paying bills online with the City of Grand Junction is quick, easy, and secure. By utilizing the available payment portals, smart payment reminders, and stellar customer service, you can seamlessly manage your utility payments online. Staying on top of your account activity is the best way to avoid disruption of important services and any late fees.
Online / Automatic Credit Card Payment
CustomerConnect gives you the power to manage your utility account and monitor your water usage. Access billing information instantly – anytime, anywhere! Register your account today to access these features:
- Apply for new services
- Check your balance
- Customize notification preferences
- Go paperless
- Landlord Information
- Make payments
- Request and track service order
- Update personal information
- View transactions
| Ways to Pay | Cost Per Payment | Online Account Required |
|---|---|---|
| Auto-pay from checking or savings account by filling out the Automatic Draft Payment form (Residential or Business) | Free | No |
| In-Person at the Customer Service department (910 Main Street) with cash, check, or money order | Free | No |
| Dropbox at local City Market and Safeway stores with check or money order | Free | No |
| Auto-pay with credit card (register online at CustomerConnect) | $2.19 | Yes |
| One-time online payment at CustomerConnect using credit card or eCheck | $2.19 | No |
| By phone with a credit card or eCheck by calling (970) 255-2323 | $2.19 | No |
| By mail with check or money order (Mail to P.O. Box 1809 Grand Junction, Colorado 81502) | Postage | No |
| Online at your financial institution | Varies | No |
Note: Effective March 2023, Grocery store drop boxes will be picked up on the 2nd and 4th Thursday of the month.
Drive-up drop box located on 5th Street, in front of the Alpine Bank Building.
Drive-up/Walk-up on the east side of the building at 910 Main Street (Northeast corner of 9th and Main Street).
When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes, please! On-time payments in drop boxes only.
We are happy to make payment arrangements with the owner of the property. Because the owner is ultimately responsible for any unpaid utility charges, we are unable to make arrangements with a renter unless authorized by the landlord or property management company. Please call 970-244-1579.
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Randi Kim
Utilities Director Email Randi Kim
Grand Junction Utility Billing gets new building
Can I pay my Grand Junction utility bill online?
The City of Grand Junction is now accepting various payments online. Please select the appropriate payment center below to complete your payment. View bills that can be paid online.
How do I contact Grand Junction utility department?
I Want To Need Help? Call Us: +1 (970) 244-1579 City of Grand Junction Utility Department is committed to providing the highest quality drinking water and the finest wastewater treatment possible. I Want To Need Help?
How do I make a payment in Grand Junction?
Drive-up/Walk-up on the east side of the building at 910 Main Street (Northeast corner of 9th and Main Street). When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes, please! On-time payments in drop boxes only.
What services does the city of Grand Junction offer?
The City of Grand Junction Solid Waste Division provides automated refuse collection to all residential customers of less than eight units within city limits. Commercial refuse collection, curbside recycling, and bailing and marketing of recyclables are also available.